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Loyalty Toyota Richmond

Chester, VA

4.9
1,343 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,343 reviews

December 23, 2024

S.k helped me to find the car that I wanted and fits my budget. He was very nice and friendly. He answered all of my questions and the process was smooth. I pre booked the car and the car was delivered and More

by Remon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
S.k
Dec 24, 2024 -

Loyalty Toyota Richmond responded

Remon, We would like to thank you for letting us know how we are doing. Here at- Loyalty Toyota, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that S.K. was able to assist you in finding a vehicle that was right for you. Safe travels and Happy holiday's!

December 23, 2024

I wanted to give a thank to Chris Blanc when I came to the lot I was more than welcome by this great sales rep. He was very knowledgeable about every car I asked him about and he is also very professional More

by isaiah07305
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Blanc
Dec 24, 2024 -

Loyalty Toyota Richmond responded

Isaiah, Thank you for your time and feedback. We realize that there are several choices when selecting a car dealership and are so happy that you picked us. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 21, 2024

I bought a vehicle in July 2024 and took it in for its first service recently. Brittany Tench from the service department was very helpful and answered a couple of questions that I had. All with a smile More

by N. Simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Dec 23, 2024 -

Loyalty Toyota Richmond responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Brittany will be thrilled to hear that you added her to your stellar review, thank you! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 21, 2024

It's always a pleasure to work with Stewart Winstead at this dealership! Really like the new videos of the car checkout. More

by Truckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEWART WINSTEAD
Dec 23, 2024 -

Loyalty Toyota Richmond responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. Stewart will be thrilled to hear that you added him to your stellar review, thank you. We look forward to seeing you again when it is time for your next service. Safe travels and Happy holiday's!

December 14, 2024

Kelvin Watkins was an excellent Service Adviser! He kept me informed of the diagnostic results and the repairs needed. More

by BeerNutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Watkins
Dec 16, 2024 -

Loyalty Toyota Richmond responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Kelvin will be thrilled to hear that you added him to your splendid review! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 13, 2024

Darcy Mc coy was great! Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed More

by geowilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darcy Mc Coy
Dec 16, 2024 -

Loyalty Toyota Richmond responded

Geo, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. Darcy will be over-joyed to hear that you added her to your splendid review. We look forward to seeing you again when it is time for your next service. Safe travels and Happy holiday's!

December 08, 2024

Dana Reed was just great. She was very knowledgeable and on point Ask for her More

by easybreezymt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Dec 09, 2024 -

Loyalty Toyota Richmond responded

Thank you for your time and feedback! To hear that we continually exceed your expectations truly makes our day! Please let us know when your vehicle is ready for its next service, even if it is not scheduled. Until then, warm wishes and safe travels!

December 06, 2024

Guy Gordon is amazing! This is my third time buying from this dealership and I only work with Guy. He is super professional, knowledgeable and an overall fantastic person. More

by Silvajm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon, Bailey st. Romain
Dec 09, 2024 -

Loyalty Toyota Richmond responded

We would like to thank you for letting us know how we are doing. Here at- Loyalty Toyota, we work extremely hard to ensure that our guest are comfortable with their visit. We are glad to hear that Guy and Bailey was able to assist you in finding a vehicle that was right for you. Until then, safe travels and warm wishes!

November 28, 2024

I had a wonderful experience working with Kelvin Watkins. He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitel More

by Rachel_Tew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Watkins
Dec 06, 2024 -

Loyalty Toyota Richmond responded

Rachel, Thank you for spreading the word about the great service you received at- Loyalty Toyota. Kelvin is a great asset to our team and will be happy to hear about your positive experience. We look forward to seeing you again when your vehicle is ready for its next service.

November 28, 2024

Jason was attentive to my needs and took time to explain the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch num More

by Scott G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson, Austin
Dec 06, 2024 -

Loyalty Toyota Richmond responded

Scott, We would like to sincerely thank you for letting us know how we are doing. We realize that purchasing a vehicle is a big decision and we try to make the experience simple and informative. When the time comes for service, give our service team a call. You will not be disappointed! Until then, safe travels and warm wishes!

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