Loyalty Toyota Richmond

S.k helped me to find the car that I wanted and fits my budget. He was very nice and friendly. He answered all of my questions and the process was smooth. I pre booked the car and the car was delivered and budget. He was very nice and friendly. He answered all of my questions and the process was smooth. I pre booked the car and the car was delivered and received before the promised date. Thank you More

I wanted to give a thank to Chris Blanc when I came to the lot I was more than welcome by this great sales rep. He was very knowledgeable about every car I asked him about and he is also very professional the lot I was more than welcome by this great sales rep. He was very knowledgeable about every car I asked him about and he is also very professional. Loyalty Toyota is lucky to have him More

I bought a vehicle in July 2024 and took it in for its first service recently. Brittany Tench from the service department was very helpful and answered a couple of questions that I had. All with a smile first service recently. Brittany Tench from the service department was very helpful and answered a couple of questions that I had. All with a smile. Customer service means a lot to me, and I will definitely be looking for Brittany the next time I am in for service. More

It's always a pleasure to work with Stewart Winstead at this dealership! Really like the new videos of the car checkout. this dealership! Really like the new videos of the car checkout. More

Kelvin Watkins was an excellent Service Adviser! He kept me informed of the diagnostic results and the repairs needed. He kept me informed of the diagnostic results and the repairs needed. More

Darcy Mc coy was great! Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed More

Dana Reed was just great. She was very knowledgeable and on point Ask for her She was very knowledgeable and on point Ask for her More

Guy Gordon is amazing! This is my third time buying from this dealership and I only work with Guy. He is super professional, knowledgeable and an overall fantastic person. This is my third time buying from this dealership and I only work with Guy. He is super professional, knowledgeable and an overall fantastic person. Bailey St. Romain in the service department is the best as what he does. He is always friendly and it makes my whole day when I get to see him! More

I had a wonderful experience working with Kelvin Watkins. He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitel He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitely be back. More

Jason was attentive to my needs and took time to explain the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch num the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch numbers for everything I needed to make the deal, he and Austine were able to make it fit into the budget I had. I do wish there had been an option for a non-hybrid 4cyl Camery, but the total package deal and LIFETIME warranties (INCLUDING BATTERIES!) made it hard to pass up! All done, I would gladly buy again from Loyalty More