Loyalty Toyota Richmond

Everyone at the dealership is always kind and friendly. I always take my vehicle back there for service. I have purchased two vehicles from this dealership. always take my vehicle back there for service. I have purchased two vehicles from this dealership. More

Michelle was very helpful and attentive. The service team was also willing to share their knowledge. team was also willing to share their knowledge. More

Right from the start everyone was very helpful and friendly. friendly. More

My review concerns service, maintenance on our 2006 Toyota Sienna. Mike Myers has been our service manager for the last number of years and always provides the best advice and information concerning e Toyota Sienna. Mike Myers has been our service manager for the last number of years and always provides the best advice and information concerning each service. This last one was especially important as we were in town for only that day and needed to use a rental car while the van was in the shop. He advised to come early to request a rental which worked out great. He ensured that the scheduled maintenance and the new item I added were completed by mid-afternoon and advised us of the next scheduled services that would be due next. More

Our service representative did a very good job! Dana Reed was excellent. was excellent. More

Bailey Romain was my representative he was a great helper very professional and courteous explained everything that was being done cost etc and made my wait time very comfortable I will recommend him and the very professional and courteous explained everything that was being done cost etc and made my wait time very comfortable I will recommend him and the company More

Bailey Romain is always a joy to work with. He is positive, upbeat, knowledgeable, and efficient. He looks for ways to assist with any issue and provides excellent and accurate advice on vehicle ser positive, upbeat, knowledgeable, and efficient. He looks for ways to assist with any issue and provides excellent and accurate advice on vehicle service needs. Excellent service always! More

David Busby is always polite and courteous when I bring my truck in for service. On one occasion, I was having a problem with my tire. He said okay, just bring it in and we will get it straight for you. I my truck in for service. On one occasion, I was having a problem with my tire. He said okay, just bring it in and we will get it straight for you. I didn't have to have an appointment or anything. He just knew how important it was to ME to have my truck running right. Yesterday's visit was great, in and out way quicker then he had estimated and I really appreciated that. More

Michelle Waylon provided excellent information and kept me informed during the whole process. Very good service and excellent communication. me informed during the whole process. Very good service and excellent communication. More

Brittany tench was a real pleasure to work with. She was extremely accurate with the time frame needed & was extremely friendly. Very nice personality Chuck rodgers was extremely accurate with the time frame needed & was extremely friendly. Very nice personality Chuck rodgers More