Loyalty Toyota Richmond

Excellent all around! Dana was very pleasant to deal with and informative on the repair needed. Had no problem showing me the issue instead of just telling me about it. and informative on the repair needed. Had no problem showing me the issue instead of just telling me about it. More

I am always pleased with how fast and helpful the team is with services. Great customer care and very knowledgeable. I would recommend this dealership to anybody. with services. Great customer care and very knowledgeable. I would recommend this dealership to anybody. More

Dana Reed at Loyalty Toyota took very good care of letting me know every step of my vehicle being serviced and when my vehicle was ready for pickup. letting me know every step of my vehicle being serviced and when my vehicle was ready for pickup. More

Steward Winstead was very helpful. This was my first visit and my first car inspection in VA. He explained my needed repairs thoroughly. Thank you. visit and my first car inspection in VA. He explained my needed repairs thoroughly. Thank you. More

Michelle Watko was knowledgeable and very friendly. My vehicle was in for regular mileage, state inspection and had the vents flushed. In and out fast! vehicle was in for regular mileage, state inspection and had the vents flushed. In and out fast! More

Mike Myers was excellent as always even though it was just a state inspection this time. He told me up front that it was going to take a little longer than normal but knowing this in advance is preferab just a state inspection this time. He told me up front that it was going to take a little longer than normal but knowing this in advance is preferable to waiting and wondering. When my car was ready he took the time to help me find where my car had be parked when finished. I always try to get Mike as my service rep More

Service advisor Mike Myers is absolutely the best. He’s thoughtful, courteous, and has the customer’s Interest in mind. I would recommend Mike, nothing to do with the service center. thoughtful, courteous, and has the customer’s Interest in mind. I would recommend Mike, nothing to do with the service center. More

I brought my Sienna 2020 for services and recall, Michael explained all I need to know and I was told it would take 4-5 hours to complete the job. They delivered as promised. The professional service provide explained all I need to know and I was told it would take 4-5 hours to complete the job. They delivered as promised. The professional service provided by Michael Stith was great. Job well done. Ajayi Oluwadare More

Tawney Dabney was knowledgeable and friendly, discussed many options with us, had a great sense of humor, and was welcoming to my whole family. I loved working with her! many options with us, had a great sense of humor, and was welcoming to my whole family. I loved working with her! More

David Busby called me first thing Monday morning about my car that I dropped off Sunday evening. He was professional and explained clearly what was needed. He called me back twice to discuss findings since car that I dropped off Sunday evening. He was professional and explained clearly what was needed. He called me back twice to discuss findings since I was having different things done and to get my permission to do the work. The work was done timely and David even offered to have the service van pick me up at home. The van driver, Buck, was fun and interesting to talk to on the way to my car. Overall, an excellent experience at Loyalty. More