Loyalty Toyota Richmond

Mike Myers was excellent as always even though it was just a state inspection this time. He told me up front that it was going to take a little longer than normal but knowing this in advance is preferab just a state inspection this time. He told me up front that it was going to take a little longer than normal but knowing this in advance is preferable to waiting and wondering. When my car was ready he took the time to help me find where my car had be parked when finished. I always try to get Mike as my service rep More

Service advisor Mike Myers is absolutely the best. He’s thoughtful, courteous, and has the customer’s Interest in mind. I would recommend Mike, nothing to do with the service center. thoughtful, courteous, and has the customer’s Interest in mind. I would recommend Mike, nothing to do with the service center. More

I brought my Sienna 2020 for services and recall, Michael explained all I need to know and I was told it would take 4-5 hours to complete the job. They delivered as promised. The professional service provide explained all I need to know and I was told it would take 4-5 hours to complete the job. They delivered as promised. The professional service provided by Michael Stith was great. Job well done. Ajayi Oluwadare More

Tawney Dabney was knowledgeable and friendly, discussed many options with us, had a great sense of humor, and was welcoming to my whole family. I loved working with her! many options with us, had a great sense of humor, and was welcoming to my whole family. I loved working with her! More

David Busby called me first thing Monday morning about my car that I dropped off Sunday evening. He was professional and explained clearly what was needed. He called me back twice to discuss findings since car that I dropped off Sunday evening. He was professional and explained clearly what was needed. He called me back twice to discuss findings since I was having different things done and to get my permission to do the work. The work was done timely and David even offered to have the service van pick me up at home. The van driver, Buck, was fun and interesting to talk to on the way to my car. Overall, an excellent experience at Loyalty. More

I have given a professional service by Dana Reed. The service rendered was done in a professional way and manner. It was a great deal of service that was given to me. service rendered was done in a professional way and manner. It was a great deal of service that was given to me. More

Mike Myers was courteous and polite so to all my questions and needs and on time. Would bring my vehicle back to priority with confidence questions and needs and on time. Would bring my vehicle back to priority with confidence More

Had to have a service that was estimated to take 3 hours. I waited for my car. Service was completed ahead of schedule! Brian Johnson was my service rep. He was great! I waited for my car. Service was completed ahead of schedule! Brian Johnson was my service rep. He was great! More

My experience on yesterday was wonderful. Michael Stith my consultant was very knowledgeable and help me navigate through this whole process with ease. Look forward to my next visit! my consultant was very knowledgeable and help me navigate through this whole process with ease. Look forward to my next visit! More

Poor customer service. Sales person made promised that were never fulfilled. They were supposed to deliver car after being cleaned and detailed. STRESSED that I needed the car by 3 p.m. for appointment. R were never fulfilled. They were supposed to deliver car after being cleaned and detailed. STRESSED that I needed the car by 3 p.m. for appointment. Received call at 1 p.m. that car was ready. They showed up 45 min late. As of today, 7/24 car is still not titled through DMV. Daughter was pulled over because cop said plates are not registered to anyone. Received several notices from bank because they have not received notification from DMV that they are a lien holder on the car. Have called dealership several times no response. More