Loyalty Toyota Richmond

Karen Jarrelle was awesome very helpful caring and determined overall I’m impressed she’s compassion has great customer service it took a little time but she got the job done determined overall I’m impressed she’s compassion has great customer service it took a little time but she got the job done More

Bailey Romain is the man he always goes out of his way to give me the best service possible. I always look forward to dealing with him when I need service. give me the best service possible. I always look forward to dealing with him when I need service. More

Ms. Karen Jarrell is wonderful. Met her as soon as I walked into the showroom. Helped me to pick the right car and assisted every way. Pleasant, answered all the questions with patience. walked into the showroom. Helped me to pick the right car and assisted every way. Pleasant, answered all the questions with patience. More

Mr. Johnson was very professional and knowledgeable of services. Pleasant attitude & friendly. Very clean & comfortable environment. I recommend Loyalty Toyota and I will return again. services. Pleasant attitude & friendly. Very clean & comfortable environment. I recommend Loyalty Toyota and I will return again. More

Everyone, especially Bailey Romain was extremely polite and helpful. Registering was very quick as well as checking out. Also the business was very organized and efficient. and helpful. Registering was very quick as well as checking out. Also the business was very organized and efficient. More

Always friendly service, clean waiting area faster than projected service kept in contact with me several times letting me know my status and when it was done projected service kept in contact with me several times letting me know my status and when it was done More

Ciara Futrell was motivated to provide me with the vehicle that I was looking at and went out of her way to find the ONE. vehicle that I was looking at and went out of her way to find the ONE. More

The personal service was recognizably a focus of my service advisor, Michelle Watko.. She was very attentive to my needs and although she could not do one of the items I asked, she was polite and expla service advisor, Michelle Watko.. She was very attentive to my needs and although she could not do one of the items I asked, she was polite and explained why. I really don’t like going to dealerships for service work but have Priorities for Life and that was a big reason why I bought my vehicle there. But, I trust Loyalty to do things right, the first time. Anywhere you get work done on a vehicle it seems expensive so why not get it done right. The one thing I especially appreciated was when I was given a list of extra items they suggested I have done on the vehicle (over $3,300), I asked if I could do them myself and there was no extreme pressure to get them done then and now. Although I did select one item from the list to have done. Thank you Michelle. It was my lucky day to get you as a service advisor. I hope I get you again. More

Yesterday was my second Tacoma purchased here. Both dealings were easy, pleasant, and the help from Mr. Guy Gordon was phenomenal. First class for sure! dealings were easy, pleasant, and the help from Mr. Guy Gordon was phenomenal. First class for sure! More

My experience with Loyalty Toyota has always been amazing. Love my 4Runner and the service I receive in the service department. Dana Reed took excellent care of me during my visit and kept me informe amazing. Love my 4Runner and the service I receive in the service department. Dana Reed took excellent care of me during my visit and kept me informed during the entire visit. More