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Loyalty Toyota Richmond

Chester, VA

4.9
1,353 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,353 reviews

July 22, 2021

Stewart Winstead always takes great care of his clients. Have enjoyed working with him, appreciate the fast and competent service at this dealership. Other service people also very pleasant, efficient. Plac More

by Truckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jul 22, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this wonderful review! We are so glad that Stewart and the team continuously provide you and your vehicle with the best care. It is our pleasure to assist you in any way possible, and we hope that you continue to choose us for all of your future automotive needs! We wish you the safest of travels until we meet again.

July 20, 2021

Stewart Winstead was very polite and professional, helped me with my state inspection. Priority Toyota is very clean and organized. Satisfied with my visit and I will be back. More

by juanitamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead, Pete sold me the car
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Juanita, Thank you so much for your wonderful review! We are so glad that Stewart provided you with top-notch service and made your visit an all-around success. It is our pleasure to assist you in any way possible, and we are delighted to have earned your confidence and loyalty. We look forward to seeing you again when the time comes for your vehicle's next service!

July 20, 2021

I appreciate Michael with the attention and care of my vehicle. I really needed these services last visit and I couldn't be more thankful. Thanks again Michael and Loyalty team!! More

by Keya9811
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Keya, Thank you so for taking the time to leave Michael this excellent review! Your safety and satisfaction are our utmost priorities, and we are delighted that Michael could put you at ease and get your automotive needs efficiently taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 19, 2021

I only allow Loyalty Toyota to service my truck which I've owned for 8 years now. And the service writer I go to is Michael Stith. Michael won't steer you wrong about your vehicle either. He's going to l More

by Jmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Thank you for taking the time to share this amazing review! It is an honor to have your confidence and loyalty, and we are so glad that Michael continues to provide you with the A+ service that you so much deserve. Offering thorough and efficient services is always our goal, and Michael will be honored to know he consistently meets your satisfaction and that you deeply value his service. We hope to continue serving you and your automotive needs for many years to come!

July 18, 2021

The body work performed on my truck was superb. Mike Harrison was really helpful. I was kept informed of progress, work was performed on time and on budget. Excellent experience. Loyalty Toyota in Chest More

by Hbkirks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harrison, Ashley and Phillip
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Offering top-quality service is so important to us, and we are delighted that Mike provided you with nothing less and got your automotive needs efficiently taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 18, 2021

Great customer service. Very knowledgeable. Brittany Tench, Answer every question that I had and provided some recommendations. I did not have to wait oh my appointment. More

by radxman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are delighted that Brittany provided you with top-notch service, and we will certainly provide you with nothing less in the future. Please do not hesitate to give us a call if you ever have any further questions or concerns. We wish you the safest of travels- on behalf of Brittany and the entire team!

July 17, 2021

Karen Jarrelle was awesome very helpful caring and determined overall I’m impressed she’s compassion has great customer service it took a little time but she got the job done More

by gaskintayla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Jarrelle
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for taking the time to leave Karen this positive review! We are honored to have had the opportunity to work with you, and we are so glad that Karen provided you with 5-star service. She will be delighted to know of your very kind words and that you greatly appreciated her assistance. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.

July 17, 2021

Bailey Romain is the man he always goes out of his way to give me the best service possible. I always look forward to dealing with him when I need service. More

by Rowpaint
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Jul 20, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Bailey this wonderful review! It is an honor to have your confidence and loyalty, and we are delighted that Bailey always provides you with 5-star service. It is our pleasure to assist you in any way possible, and we hope to continue serving you and your automotive needs for many years to come! Take care!

July 16, 2021

Ms. Karen Jarrell is wonderful. Met her as soon as I walked into the showroom. Helped me to pick the right car and assisted every way. Pleasant, answered all the questions with patience. More

by sakuntlak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Jarrell
Jul 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Karen this wonderful review! We are so appreciative of the opportunity to do business with you, and we are delighted that Karen provided you with a remarkable experience from start to finish. We wish you congratulations on your new vehicle- on behalf of Karen and the entire team! Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 16, 2021

Mr. Johnson was very professional and knowledgeable of services. Pleasant attitude & friendly. Very clean & comfortable environment. I recommend Loyalty Toyota and I will return again. More

by Loyal Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Jul 16, 2021 -

Loyalty Toyota Richmond responded

Thank you so much for taking the time to share this excellent review! Providing top-quality services is so important to us, and we are overjoyed that Brian and the team met your satisfaction. We are honored to have earned your kind recommendation! We wish you the safest of travels, and we look forward to serving you and your automotive needs for many years to come.

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