Loyalty Toyota Richmond

This was a busy dealership, but the way their service department is set up, makes you feel like you are getting personalized service. One addition to the facility could be some sort of bakery, coffee sho department is set up, makes you feel like you are getting personalized service. One addition to the facility could be some sort of bakery, coffee shop or snack bar. More

Micheal Stith did well with getting my car in and out for service he advised per the technician what was needed and alerted me that he had the car in the back when it was complete and how much it cost service he advised per the technician what was needed and alerted me that he had the car in the back when it was complete and how much it cost More

We bought our first Toyota from a dealership in Staunton, while living in the Shenandoah Valley, a 1971 Corona Mk II, and were so impressed with it that we drove it for years before selling it and replacing while living in the Shenandoah Valley, a 1971 Corona Mk II, and were so impressed with it that we drove it for years before selling it and replacing it with our second Toyota. We have owned and driven Toyotas for 50 YEARS now, and all but two were purchased at Martin Toyota, now Loyalty Toyota. We have received excellent service from Loyalty Toyota and have had to pay very little repair bills over the past 50 years. Toyotas seem to be built to run forever with proper care. And that brings us to MICHAEL STITH, a service writer at Loyalty! I have found Michael to be a very professional and a very friendly gentleman who knows his job and performs it very well. He always has a smile and it's a pleasure to deal with him. After proof reading this it seems that It might appear that I have an interest in Loyalty Toyota. No interest, just a satisfied half century customer. An Old Virginia Jarhead More

Bailey Romain is very courteous and kept me informed through out the day. I prefer to deal with the same person each time I need something, so I hope he finds this job to be a good career for himself. through out the day. I prefer to deal with the same person each time I need something, so I hope he finds this job to be a good career for himself. More

Been coming to this dealership for 17 years, always outstanding service. outstanding service. More

Dealership is clean and well kept. Nice waiting area. Service manager was very friendly and knowledgeable about my vehicle. Service manager was very friendly and knowledgeable about my vehicle. More

Just wanted to let you know that I was very satisfied with the service that I received yesterday. My air conditioner stopped working on my way to the city on a very hot day so I drove by the dealership w with the service that I received yesterday. My air conditioner stopped working on my way to the city on a very hot day so I drove by the dealership without an appointment and Bailey Romain promptly took care of the problem. Needless to say I was very happy to have my air conditioning back. More

David Busby and Hunter Baylor are fantastic ! I love working with both of them. David is professional, courteous, and conscientious. He always works hard to make sure he informs me of everything that working with both of them. David is professional, courteous, and conscientious. He always works hard to make sure he informs me of everything that I need for my car. He also gives me an estimated time that the service will be completed. David even checks on me while I a, waiting to make sure i am doing OK. Hunter Baylor is the best mechanic on the planet. I absolutely will do not want anyone but him to completed the services. Hunter is thorough and he also comes out to inform me about the service that he has completed. He is also knowledgeable, efficient, and professional. I will only deal with these two extremely hard working people. I think they both need a raise ! More

I purchased my 2014 Toyota Camry from Loyalty Toyota in 2014 great experience when I visited the dealership on Sunday 6/27/2021 We were greeted by Guy Gordon Mr Gordon had beyond great customer service We 2014 great experience when I visited the dealership on Sunday 6/27/2021 We were greeted by Guy Gordon Mr Gordon had beyond great customer service We were not pressured about purchasing a vehicle he showed us 3 vehicles explaining what each vehicle offered and answered any questions we had we purchased the vehicle we wanted with a very smooth transition I am extremely excited about my new vehicle and I would like to thank Guy for taking time in getting us what we really wanted thank you More

Guy Gordon goes above and beyond, he's the BEST! More