Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Toyota Richmond
Chester, VA
1,337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,337 reviews
June 26, 2021
David Busby took care of my service at Toyota this week. He does a great job of explaining things to me and more importantly he listens to my concerns. He goes above and beyond to make me feel valued as a He does a great job of explaining things to me and more importantly he listens to my concerns. He goes above and beyond to make me feel valued as a customer. I wish everyone was that good. I feel I can trust him to work with me on getting the necessary services completed as I can afford it. Thank you David! More
by Sue L
Employees Worked With
David Busby
June 25, 2021
Mike Myers and his team performed very well on my complimentary checkup on thurs. i arrived early, but they took my car and had me out of there promptly, even though i was 2 hrs. early....the car wa complimentary checkup on thurs. i arrived early, but they took my car and had me out of there promptly, even though i was 2 hrs. early....the car wash was done too!!! thanks, again. ..john More
by jjhouser
Employees Worked With
mike myers
June 22, 2021
Service Department is great. My service was completed quickly and professionally. The service writer made recommendations without being pushy. I will go back for the recommended service when time permits quickly and professionally. The service writer made recommendations without being pushy. I will go back for the recommended service when time permits because of the “no pressure “ approach!! More
by Doug
Employees Worked With
Michelle Watko
June 22, 2021
I came in for service and also looked at potentially selling my current car and getting a newer one. Due to that, parts were not able to ordered in time and my car needed to stay overnight. The next da selling my current car and getting a newer one. Due to that, parts were not able to ordered in time and my car needed to stay overnight. The next day, there was a delay with the part. The car was ready at the end of the day, but I was not able to get there before closing. Bailey set me up with a loaner car for the two days at no cost. The price came in lower than quoted. Overall, I felt like they had thought of everything and that made the process a lot less stressful. More
by mandapanda9701
Employees Worked With
Bailey Romaine
June 22, 2021
I have been dealing with this dealership since 1996 when I brought my first Toyota and for as long as I can remember stewart was always there, just as polite and friendly and helpfull as can be always looki I brought my first Toyota and for as long as I can remember stewart was always there, just as polite and friendly and helpfull as can be always looking out for the customer, never trying to get me to get some service I don't need. Joey (I don't know his last name)was my mechanic, he was very professional and friendly, even took me to the back to show me what was going on with my car, I really appreciated that, since it was just a rock causing the noise I was hearing, and I could have easily been charged a great deal of money for something else that wasn't causing the problem. Thanks for your honesty Joey and stewart. Keep up the good work More
by Yvette Stith
Employees Worked With
Stewart Winstead and Joey?
June 20, 2021
I went to Loyalty Toyota located in Chester to buy a Toyota Highlander XLE on June 8th 2021 and was offered a price of 43,362 for the vehicle and 28k for trade in for my vehicle and It seems to be bit o Toyota Highlander XLE on June 8th 2021 and was offered a price of 43,362 for the vehicle and 28k for trade in for my vehicle and It seems to be bit on the higher side so decided not to purchase the vehicle and came home. On June 19th their sales man named Hassan texted me stating they will offer a new Toyota Highlander at 40K out the door with all the tax title and other fees. This is the he exact text which I received from Hassan(Good morning it’s Hassan from Loyalty Toyota, we have Father’s Day promotion today 2021 xle Highlander midnight black exterior and black interior, all wheel drive just like the other one for $40k out the door today only).I texted him back stating I am not interested in black color and may be interested if they have Blue and he agreed he will do 40k for blue with 28k for my trade in and I went to the dealership, Test drove the vehicle and he comes up with 45k otd price for the vehicle. Enquired about the price which I received stated 40k but now ur showing me 45k he said he was confused and I requested to speak with their General manager and Ferley perkins came and explained it mistake from the sales person and they cannot honor 40k out the door. This was kind of frustrating thing when the delearship play games with the customer. Really don’t understand they texted they will offer the vehicle and after going to the delearship driving 1 hr from my home and they say they cannot offer at the price which was intitial given by their sales person.I don’t think they deserve the name Loyalty Toyota when they are not loyal to what they confirmed.I hope Dave Perno who gave an interview stating they will be loyal to the customers have a look at this and see why this happened and what he needs to get this corrected. I have documentation of the date and sales price texts which I received from the sales person Hassan. More
by SD
Employees Worked With
Hassan
June 19, 2021
Car buying is not fun to me - Hassan made it painless. He paid attention to ALL required features that were important to me in a car. I did not feel rushed or pressured. The store was clean and busy a He paid attention to ALL required features that were important to me in a car. I did not feel rushed or pressured. The store was clean and busy and social distancing was being practiced. I appreciated the fact that EVERY employee that passed me, greeted me . Thanks everyone for making it a positive experience. More
by Stacy W
Employees Worked With
Hassan Bah
June 18, 2021
Friendly, informative, service is reasonably fast. Dana Reed is always nice. She tries her best to look after her customers. She tries her best to look after her customers.She aims to please! Reed is always nice. She tries her best to look after her customers. She tries her best to look after her customers.She aims to please! More
by Patspadaccia
Employees Worked With
Dana Reed
