Loyalty Toyota Richmond

Just wanted to let you know that I was very satisfied with the service that I received yesterday. My air conditioner stopped working on my way to the city on a very hot day so I drove by the dealership w with the service that I received yesterday. My air conditioner stopped working on my way to the city on a very hot day so I drove by the dealership without an appointment and Bailey Romain promptly took care of the problem. Needless to say I was very happy to have my air conditioning back. More

David Busby and Hunter Baylor are fantastic ! I love working with both of them. David is professional, courteous, and conscientious. He always works hard to make sure he informs me of everything that working with both of them. David is professional, courteous, and conscientious. He always works hard to make sure he informs me of everything that I need for my car. He also gives me an estimated time that the service will be completed. David even checks on me while I a, waiting to make sure i am doing OK. Hunter Baylor is the best mechanic on the planet. I absolutely will do not want anyone but him to completed the services. Hunter is thorough and he also comes out to inform me about the service that he has completed. He is also knowledgeable, efficient, and professional. I will only deal with these two extremely hard working people. I think they both need a raise ! More

I purchased my 2014 Toyota Camry from Loyalty Toyota in 2014 great experience when I visited the dealership on Sunday 6/27/2021 We were greeted by Guy Gordon Mr Gordon had beyond great customer service We 2014 great experience when I visited the dealership on Sunday 6/27/2021 We were greeted by Guy Gordon Mr Gordon had beyond great customer service We were not pressured about purchasing a vehicle he showed us 3 vehicles explaining what each vehicle offered and answered any questions we had we purchased the vehicle we wanted with a very smooth transition I am extremely excited about my new vehicle and I would like to thank Guy for taking time in getting us what we really wanted thank you More

Guy Gordon goes above and beyond, he's the BEST! More

Phil Wood gave me excellent service in a timely manner. He went beyond in correcting a problem I was experiencing. Thanks again! He went beyond in correcting a problem I was experiencing. Thanks again! More

David Busby took care of my service at Toyota this week. He does a great job of explaining things to me and more importantly he listens to my concerns. He goes above and beyond to make me feel valued as a He does a great job of explaining things to me and more importantly he listens to my concerns. He goes above and beyond to make me feel valued as a customer. I wish everyone was that good. I feel I can trust him to work with me on getting the necessary services completed as I can afford it. Thank you David! More

Mike Myers and his team performed very well on my complimentary checkup on thurs. i arrived early, but they took my car and had me out of there promptly, even though i was 2 hrs. early....the car wa complimentary checkup on thurs. i arrived early, but they took my car and had me out of there promptly, even though i was 2 hrs. early....the car wash was done too!!! thanks, again. ..john More

I had an appointment with the service department today and David Busby did a great job. I was in and out within an hour. and David Busby did a great job. I was in and out within an hour. More

Service Department is great. My service was completed quickly and professionally. The service writer made recommendations without being pushy. I will go back for the recommended service when time permits quickly and professionally. The service writer made recommendations without being pushy. I will go back for the recommended service when time permits because of the “no pressure “ approach!! More

I came in for service and also looked at potentially selling my current car and getting a newer one. Due to that, parts were not able to ordered in time and my car needed to stay overnight. The next da selling my current car and getting a newer one. Due to that, parts were not able to ordered in time and my car needed to stay overnight. The next day, there was a delay with the part. The car was ready at the end of the day, but I was not able to get there before closing. Bailey set me up with a loaner car for the two days at no cost. The price came in lower than quoted. Overall, I felt like they had thought of everything and that made the process a lot less stressful. More