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Loyalty Toyota Richmond
Chester, VA
1,337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,337 reviews
June 18, 2021
Professional staff, especially Miichael Stith, who assisted me. Lots of reminders. No pressure. Clean, pleasant facility. Easy appointment set up. Excellent estimate of wait time. assisted me. Lots of reminders. No pressure. Clean, pleasant facility. Easy appointment set up. Excellent estimate of wait time. More
by joycemaxwellhah@gmail.com
Employees Worked With
Michael Stith, France De'Leon, Harold T.
June 17, 2021
David Bugsby in the service department is extremely patient and helpful. I highly suggest this Toyota Dealership for regular service and issues that come up. patient and helpful. I highly suggest this Toyota Dealership for regular service and issues that come up. More
by K Say
Employees Worked With
David Bugsby
June 16, 2021
Excellent customer service, great quality work, wait time is comfortable and Mr David Busby explained in detail everything which needed to be done in a very friendly and professional manner, giving specific is comfortable and Mr David Busby explained in detail everything which needed to be done in a very friendly and professional manner, giving specific wait time and it was a most enjoyable experience with Mr Busby, keep up the great work sir!!! More
by Nazma.mohammed
Employees Worked With
David Busby
June 15, 2021
Britanny Tench listen to me for get my appointment and concerns in my Corolla 2006.Nice personality. Find a solution quick. Call me for upgrades. concerns in my Corolla 2006.Nice personality. Find a solution quick. Call me for upgrades. More
by Mi Carro
Employees Worked With
Britanny Tench
June 15, 2021
Loyalty Toyota is one of the few places that I trust to be honest and really know everything about my car. I have been dealing with them for years. Mike Myers is the person I deal with and he is very know be honest and really know everything about my car. I have been dealing with them for years. Mike Myers is the person I deal with and he is very knowledgeable nice and genuine! I also love that you use a service like Sunbit! More
by Mahoganyjones
Employees Worked With
Mike Myers
June 13, 2021
Guy Gordon is a fantastic person to work with! My family and I have bought multiple cars from him. His customer service is excellence! We will always come back to him. and I have bought multiple cars from him. His customer service is excellence! We will always come back to him. More
by Anna_shaffer97
Employees Worked With
Guy Gordon
June 10, 2021
When I examined the used Accord, the tire pressure light was on, so they took it to service and returned it with the warning light now off. A few hours after I purchased the car, the tire light came on agai was on, so they took it to service and returned it with the warning light now off. A few hours after I purchased the car, the tire light came on again. When I took it into the service department to find out why the tire pressure light came on again, I was informed that that one of the tires had three punctures and would have to be replaced. It should have been replaced prior to my having purchased the car, but was told that the car was sold, "as is". I had to pay for the new tire. More
by ddoxzen
Employees Worked With
David Busby
June 09, 2021
I've been going to this dealership for service since 2016 when I moved to this area. All service reps that I've worked with were great. They kept me informed and always was honest about which services I need when I moved to this area. All service reps that I've worked with were great. They kept me informed and always was honest about which services I needed to have done right now and those that could wait. For my recent appointment, Wes Brown was my representative and I was very happy with him. More
by aglenn06
Employees Worked With
Wes Brown
