Loyalty Toyota Richmond

Karen Jarrelle responded quickly to my online interest in a specific car. Although wrapping up another deal, Karen never made me feel rushed or neglected. She patiently and knowledgeably explained the paperw a specific car. Although wrapping up another deal, Karen never made me feel rushed or neglected. She patiently and knowledgeably explained the paperwork and process. She was very knowledgeable about the car and its features. Loyalty was never patronizing or condescending which I sometimes get as an older female customer. A+ More

Job well done, and excellent service from my maintenance guy Micheal Stith@Loyalty priority. A++++ service! He makes sure my car is taken care of guy Micheal Stith@Loyalty priority. A++++ service! He makes sure my car is taken care of More

Excellent customer service! Very timely and great communication. Explained the current service and made me aware of the upcoming service requirements. Appreciate the entire service experience! Tha communication. Explained the current service and made me aware of the upcoming service requirements. Appreciate the entire service experience! Thanks! More

Very polite and very fast service done correctly .I felt Very polite and very fast service done correctly .I felt very welcomed as soon as I walked in. I will be returning for future service Very polite and very fast service done correctly .I felt very welcomed as soon as I walked in. I will be returning for future service More

I have been a Toyota customer for years. When I have an appointment to get service on my Toyota, I am always pleased when I find out Mike Myers is going to handle the service. Mike is pleasant, efficient, appointment to get service on my Toyota, I am always pleased when I find out Mike Myers is going to handle the service. Mike is pleasant, efficient, and very cordial. If I owned a business I would try to hire him away from you. More

Every time we go to Loyalty Toyota of Richmond it’s a pleasant experience. Our Service Advisor Stewart Winstead is always knowledgeable, helpful, polite, and professional. Stewart Winstead is outstandi pleasant experience. Our Service Advisor Stewart Winstead is always knowledgeable, helpful, polite, and professional. Stewart Winstead is outstanding we totally trust him with the care of our vehicles. We highly recommend him as a Service Advisor. More

David Busby continues to be very helpful and informative whether in person or on the phone. When you need service I highly recommend David Busby whether in person or on the phone. When you need service I highly recommend David Busby More

Mr Bailey Romain was a very pleasant young man, and I really enjoyed talking with him. I was pleased with my service as well. Thank You Susan Hartle really enjoyed talking with him. I was pleased with my service as well. Thank You Susan Hartle More

The service was excellent and Michelle Watko provided answers to my questions and was extremely patient if I needed more information. Service was completed in a timely manner. answers to my questions and was extremely patient if I needed more information. Service was completed in a timely manner. More

Loyalty Toyota is very helpful with assisting you with your vehicle. I will continue to come to Loyalty Toyota to receive my auto service. Respectfully and thank you all! your vehicle. I will continue to come to Loyalty Toyota to receive my auto service. Respectfully and thank you all! More