Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Toyota Richmond
Chester, VA
1,351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,351 reviews
June 15, 2021
Loyalty Toyota is one of the few places that I trust to be honest and really know everything about my car. I have been dealing with them for years. Mike Myers is the person I deal with and he is very know be honest and really know everything about my car. I have been dealing with them for years. Mike Myers is the person I deal with and he is very knowledgeable nice and genuine! I also love that you use a service like Sunbit! More
by Mahoganyjones
Employees Worked With
Mike Myers
June 13, 2021
Guy Gordon is a fantastic person to work with! My family and I have bought multiple cars from him. His customer service is excellence! We will always come back to him. and I have bought multiple cars from him. His customer service is excellence! We will always come back to him. More
by Anna_shaffer97
Employees Worked With
Guy Gordon
June 10, 2021
When I examined the used Accord, the tire pressure light was on, so they took it to service and returned it with the warning light now off. A few hours after I purchased the car, the tire light came on agai was on, so they took it to service and returned it with the warning light now off. A few hours after I purchased the car, the tire light came on again. When I took it into the service department to find out why the tire pressure light came on again, I was informed that that one of the tires had three punctures and would have to be replaced. It should have been replaced prior to my having purchased the car, but was told that the car was sold, "as is". I had to pay for the new tire. More
by ddoxzen
Employees Worked With
David Busby
June 09, 2021
I've been going to this dealership for service since 2016 when I moved to this area. All service reps that I've worked with were great. They kept me informed and always was honest about which services I need when I moved to this area. All service reps that I've worked with were great. They kept me informed and always was honest about which services I needed to have done right now and those that could wait. For my recent appointment, Wes Brown was my representative and I was very happy with him. More
by aglenn06
Employees Worked With
Wes Brown
June 09, 2021
Karen Jarrelle responded quickly to my online interest in a specific car. Although wrapping up another deal, Karen never made me feel rushed or neglected. She patiently and knowledgeably explained the paperw a specific car. Although wrapping up another deal, Karen never made me feel rushed or neglected. She patiently and knowledgeably explained the paperwork and process. She was very knowledgeable about the car and its features. Loyalty was never patronizing or condescending which I sometimes get as an older female customer. A+ More
by vmd
Employees Worked With
Karen Jarrelle
June 08, 2021
Job well done, and excellent service from my maintenance guy Micheal Stith@Loyalty priority. A++++ service! He makes sure my car is taken care of guy Micheal Stith@Loyalty priority. A++++ service! He makes sure my car is taken care of More
by Velhickey
Employees Worked With
Michael Stith
June 08, 2021
Excellent customer service! Very timely and great communication. Explained the current service and made me aware of the upcoming service requirements. Appreciate the entire service experience! Tha communication. Explained the current service and made me aware of the upcoming service requirements. Appreciate the entire service experience! Thanks! More
by EFinlay5
Employees Worked With
Michelle Watko
June 07, 2021
Very polite and very fast service done correctly .I felt Very polite and very fast service done correctly .I felt very welcomed as soon as I walked in. I will be returning for future service Very polite and very fast service done correctly .I felt very welcomed as soon as I walked in. I will be returning for future service More
by elite123c
Employees Worked With
Bailey Romain
June 06, 2021
I have been a Toyota customer for years. When I have an appointment to get service on my Toyota, I am always pleased when I find out Mike Myers is going to handle the service. Mike is pleasant, efficient, appointment to get service on my Toyota, I am always pleased when I find out Mike Myers is going to handle the service. Mike is pleasant, efficient, and very cordial. If I owned a business I would try to hire him away from you. More
by bobstreetz
Employees Worked With
Mike Myers
June 04, 2021
Every time we go to Loyalty Toyota of Richmond it’s a pleasant experience. Our Service Advisor Stewart Winstead is always knowledgeable, helpful, polite, and professional. Stewart Winstead is outstandi pleasant experience. Our Service Advisor Stewart Winstead is always knowledgeable, helpful, polite, and professional. Stewart Winstead is outstanding we totally trust him with the care of our vehicles. We highly recommend him as a Service Advisor. More
by Mr. & Mrs. Purrington
Employees Worked With
Stewart Winstead
