Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Toyota Richmond
Chester, VA
1,351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,351 reviews
June 04, 2021
Mr Bailey Romain was a very pleasant young man, and I really enjoyed talking with him. I was pleased with my service as well. Thank You Susan Hartle really enjoyed talking with him. I was pleased with my service as well. Thank You Susan Hartle More
by Slhartle53
Employees Worked With
Bailey Romain
June 03, 2021
The service was excellent and Michelle Watko provided answers to my questions and was extremely patient if I needed more information. Service was completed in a timely manner. answers to my questions and was extremely patient if I needed more information. Service was completed in a timely manner. More
by chath12
Employees Worked With
Michelle Watko
June 03, 2021
Loyalty Toyota is very helpful with assisting you with your vehicle. I will continue to come to Loyalty Toyota to receive my auto service. Respectfully and thank you all! your vehicle. I will continue to come to Loyalty Toyota to receive my auto service. Respectfully and thank you all! More
by gregory.ware
Employees Worked With
Michelle Watko
June 02, 2021
Stewart Winstead has been very professional any time we have needed service and he is very detailed in what needs to be done any time we have our 2011 Prius. He also has our 2011 Prius ready when we ask f have needed service and he is very detailed in what needs to be done any time we have our 2011 Prius. He also has our 2011 Prius ready when we ask for it. He has been there ever since we purchased our 2011 Prius. More
by hdmom
Employees Worked With
Stewart Winstead, Joe Masi, David Sweat
June 01, 2021
I was very pleased with the service I received in looking for a new vehicle. Karen Jarrelle is the nicest person to deal with. She was awesome and so knowledgeable about everything. for a new vehicle. Karen Jarrelle is the nicest person to deal with. She was awesome and so knowledgeable about everything. More
by My new car
Employees Worked With
Karen Jarelle
June 01, 2021
Always a pleasure getting service at loyalty toyota. Been a customer for 4 years now from my tundra to my rav4. My service advisor Dana Reed is always professional, always attentive and has knowledge in cars a customer for 4 years now from my tundra to my rav4. My service advisor Dana Reed is always professional, always attentive and has knowledge in cars so she tells it straight forward. Always awesome More
by Myers3521
Employees Worked With
Dana Reed
May 31, 2021
Michael Stith in the Service Department did an excellent job in coordinating the service I needed for my Camry. He was friendly and he presented a great smile. job in coordinating the service I needed for my Camry. He was friendly and he presented a great smile. More
by wfreeman291
Employees Worked With
Michael Stith
May 31, 2021
My service was handled by David Busby. Great communication, been coming to this dealership for 17 years. David was professional, and answered all my questions. communication, been coming to this dealership for 17 years. David was professional, and answered all my questions. More
by jameswill1
Employees Worked With
David Busby
May 30, 2021
We have been dealing with this dealership now loyalty Toyota for many years and dealing with the same salesman Guy Gordon. We have purchased about seven vehicles. Toyota for many years and dealing with the same salesman Guy Gordon. We have purchased about seven vehicles. More
by silva_clara
Employees Worked With
Guy Gordon
