Loyalty Toyota Richmond

The following staffs are very professional and they go above and beyond to make sure that I am satisfied with their service. When they saw that I am using a walker and on oxygen; the following staffs di above and beyond to make sure that I am satisfied with their service. When they saw that I am using a walker and on oxygen; the following staffs did an extra mile to serve me. And this makes me feel important. Please thank all of them on behalf. 1. Michelle Watko service department, she makes sure that I am satisfied with the service and she even drove the car next to the door. 2. Corie service Dept have the initiative to help me get a coffee 3. Katie Jones Front desk help me talk to finance office over the phone (I was having difficulty breathing due to asthma). More

It's always nice and clean at this location. Greeted with a smile, very polite. You're not rushed to make decisions, the time they say your vehicle would be ready is on point. a smile, very polite. You're not rushed to make decisions, the time they say your vehicle would be ready is on point. More

Car was in for inspection and routine service. From registering for appointment to keeping me informed of progress the staff was very cordial and helpful. registering for appointment to keeping me informed of progress the staff was very cordial and helpful. More

Steward always stays in contact with the customer and at the end of the service recommends the next service and the car was ready before the time requested. the end of the service recommends the next service and the car was ready before the time requested. More

Received scheduled service as indicated. Excellent customer received from representative. Would recommend service from this facility because of the excellent customer service received staff member customer received from representative. Would recommend service from this facility because of the excellent customer service received staff member More

I had an appointment for maintenance items and Brittany Tench handled everything to get my car in, serviced, and out in less time than I expected. She answered some questions about upcoming maintenance and Tench handled everything to get my car in, serviced, and out in less time than I expected. She answered some questions about upcoming maintenance and was very helpful and knowledgeable. Thank you! More

Great all around service! From drop off to pick up, EXCEPTIONAL! Kept me updated on my vehicle and where in the process it is at. EXCEPTIONAL! Kept me updated on my vehicle and where in the process it is at. More

I came to Priority at Walthall in Chester for an oil change, Stewart Winstead helped me get this set up, he was very professional and knowledgeable, the wait time was very reasonable. He recommended a change, Stewart Winstead helped me get this set up, he was very professional and knowledgeable, the wait time was very reasonable. He recommended a few things that I should get done to my car. I will continue to bring my car to Priority, I really like the service and people. More

Michelle Watko was very professional and helpful in my first service visit for my 2021 Rav 4. She went out of her way to make sure my wife and I was taken care of in every way. She answered all of our que first service visit for my 2021 Rav 4. She went out of her way to make sure my wife and I was taken care of in every way. She answered all of our questions and was very knowledgeable. Michelle was so impressive I will request her on my next service visit. More

Michelle Watko is the best. Every time I've worked with her she Has been very knowledgeable and friendly really takes care of the customer her she Has been very knowledgeable and friendly really takes care of the customer More