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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,337 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,337 reviews

November 03, 2024

My sales man Guy Gordon was amazing. .Very nice and patient and knowledgeable of the vehicles More

by patrice.love
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Nov 08, 2024 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! We are happy to hear that Guy provided you with the quality care that you deserve. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

November 01, 2024

Dondrell McCallon was very helpful picking out a Tundra and explaining the new technologies that comes with it More

by Capnr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dondrell Mccallon, Sarah Jones
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Nov 08, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Dondrell this positive review! We greatly appreciate the opportunity to work with you, and we are glad that he was both helpful and informative. Congratulations on your new Tundra! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with,

October 28, 2024

It's a pleasure to have David Busby as my service advisor. He is always professional and friendly. During my visits at Priority Toyota he discuss with me issues that's pertaining to my car. More

by margiespencer53.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
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Oct 30, 2024 -

Loyalty Toyota Richmond responded

Margie, We appreciate you for leaving David this spectacular review! We are delighted to know that David was professional and friendly as always. We are honored by your continued business with us. We look forward to serving you again in the future when the time comes.

October 28, 2024

Stephen Crutchet made sure I got the deal and vehicle I wanted very helpful salesman More

by bettja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Crutcher
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Oct 30, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Stephen this positive review! We are happy to know that he made sure you got the deal and vehicle you wanted and was very helpful. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Loyalty Toyota team!

October 24, 2024

Very pleased with the quality of the customer service. Stewart Winstead the service advisor was very courteous and pleasant to deal with. I will be back again. More

by pamtnman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Oct 24, 2024 -

Loyalty Toyota Richmond responded

We are grateful for you leaving Stewart this exceptional review! We are pleased to know that he was very courteous and pleasant to deal with. We look forward to serving you again in the future when the time comes.

October 24, 2024

My service agent Brittany Tench did an excellent job during my interaction with her. At my arrival she was with me shortly after my arrival and quickly determined all the things I needed done. She was More

by alcec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Oct 30, 2024 -

Loyalty Toyota Richmond responded

Al, Providing quality and efficient service is so important to us here at Loyalty Toyota and we are glad that Brittany's efforts could meet your satisfaction! We are thrilled to know that she did an excellent job, answered all of your concerns and kept you informed on what was going on. We wish you safe travels until we meet again!

October 18, 2024

Always have a great experience! Brian Johnson helped me out this time, he was excellent with communicating, time estimates, and answered every question I had. More

by sbails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson, Jada Wiggins
Report | Print
Oct 18, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving Brian this amazing review! We are happy to know that he was excellent with his communication and answered every question you had. Please do not hesitate to let us know how we may be of further service to you.

October 15, 2024

Great service representative, David Busby: Professional, friendly, not pushy, knowledgeable, prompt, considerate of customer’s schedule. More

by Ronnie Gilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Oct 16, 2024 -

Loyalty Toyota Richmond responded

Ronnie, We are grateful for you leaving David this stunning review! We are pleased to know that he was professional, friendly, prompt, knowledgeable and considerate. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 12, 2024

Excellent service, respectful. ..never blowing smoke...timely. clean facility...but fix the coffee machine..awful... More

by JGDRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson, and two others, one older man at entry and the one beside Brian
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Oct 15, 2024 -

Loyalty Toyota Richmond responded

Joyce, Providing excellent service is so important to us here at Loyalty Toyota and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were respectful and completed your vehicle in a timely manner. We wish you safe travels until we meet again!

October 08, 2024

Bailey is a top-notch rep for Loyalty Toyota. ...he kept me informed every step of the way.--Super to deal with, thanks again. More

by barnesal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey St.Romain
Report | Print
Oct 10, 2024 -

Loyalty Toyota Richmond responded

Thank you for sharing the positive experience you had with Bailey! Offering thorough and efficient service is so important to us, and we are glad that he provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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