Loyalty Toyota Richmond

The service was great and Michelle made sure I was aware of everything going on. She had it quick and I was out of there as fast as possible of everything going on. She had it quick and I was out of there as fast as possible More

David Busby was amazing. He explained everything to me and made sure everything went smoothly. I definitely recommend going to him when visiting the dealer for services. and made sure everything went smoothly. I definitely recommend going to him when visiting the dealer for services. More

Michelle was nice and kept me informed every step of the way. Thanks for the great service and I will be back when it’s time for my next service. way. Thanks for the great service and I will be back when it’s time for my next service. More

Michelle had excellent customer service, she provided me all the information I needed for future service on my truck. She fully understood that I could only could take care of servicing my vehicle a little all the information I needed for future service on my truck. She fully understood that I could only could take care of servicing my vehicle a little at a time. I will definitely call her as I return with my truck for other services needed. More

From the time you pull up to when the representative speaks with you (Mike Myers) to gather information, everything and everyone is very efficient-great assembly line!!! Mike called right on time as we speaks with you (Mike Myers) to gather information, everything and everyone is very efficient-great assembly line!!! Mike called right on time as we had decided! Thanks!!! More

David Busby was excellent. He explained everything in detail. He answered my questions without hesitation. He kept me informed. He was awesome. I will work with him again detail. He answered my questions without hesitation. He kept me informed. He was awesome. I will work with him again More

Fast service and assistance. Accurate diagnosis and repair of my car. Good facilities which are very helpful and convenient for customers waiting at the facility. repair of my car. Good facilities which are very helpful and convenient for customers waiting at the facility. More

This was my first service check with Loyalty Toyota and it was a great experience. My service leader, Bryan Johnson was kind and patient. Thanks it was a great experience. My service leader, Bryan Johnson was kind and patient. Thanks More

I purchased a used Toyota Tacoma from Loyalty Toyota yesterday and the experience was awesome. The sales person (Karen Jarelle) went above and beyond to ensure that I had a good experience. She walked m yesterday and the experience was awesome. The sales person (Karen Jarelle) went above and beyond to ensure that I had a good experience. She walked me through the purchase every step of the way and always kept me informed on how it was going. Her knowledge and experience shined through at every step and she was instrumental in getting me the payment I wanted and also the maintenance that I needed. She also made sure they cleaned the vehicle and even took it to the gas station herself and filled the tank before giving me the keys. Ms Karen Jarelle is an amazing sales person but even better she is a people person. I would recommend anyone wanting to purchase a Toyota go to Loyalty Toyota and let Karen Jarelle help you with your purchase. More

I am always pleased with my visit here- Wes Brown was very kind and respectful to me. I appreciate that this location also has military discount- I can’t tell you how much I appreciate that. Thanks a bun very kind and respectful to me. I appreciate that this location also has military discount- I can’t tell you how much I appreciate that. Thanks a bunch. More