Loyalty Toyota Richmond

Thank Michael stith for going out of your way making sure my truck was driving back to normal I really appreciate your service I will recommend you to all my friends my truck was driving back to normal I really appreciate your service I will recommend you to all my friends More

I want to commend Michelle Watko (whom I do not know personally) for great customer service skills. I was pleased. She is an asset to the dealership. I tend to be somewhat fussy and critical so this is personally) for great customer service skills. I was pleased. She is an asset to the dealership. I tend to be somewhat fussy and critical so this is not the norm for me. More

Every one was to work with. All my questions were answered quickly and could tell they were not just made up answers. Keeping my new vehicle running is top priority with Brittany answered quickly and could tell they were not just made up answers. Keeping my new vehicle running is top priority with Brittany More

Michelle Watkins was very friendly and helpful. She explained everything .All of the employees are very friendly.Every time I go there they are friendly explained everything .All of the employees are very friendly.Every time I go there they are friendly More

The following staffs are very professional and they go above and beyond to make sure that I am satisfied with their service. When they saw that I am using a walker and on oxygen; the following staffs di above and beyond to make sure that I am satisfied with their service. When they saw that I am using a walker and on oxygen; the following staffs did an extra mile to serve me. And this makes me feel important. Please thank all of them on behalf. 1. Michelle Watko service department, she makes sure that I am satisfied with the service and she even drove the car next to the door. 2. Corie service Dept have the initiative to help me get a coffee 3. Katie Jones Front desk help me talk to finance office over the phone (I was having difficulty breathing due to asthma). More

It's always nice and clean at this location. Greeted with a smile, very polite. You're not rushed to make decisions, the time they say your vehicle would be ready is on point. a smile, very polite. You're not rushed to make decisions, the time they say your vehicle would be ready is on point. More

Car was in for inspection and routine service. From registering for appointment to keeping me informed of progress the staff was very cordial and helpful. registering for appointment to keeping me informed of progress the staff was very cordial and helpful. More

Steward always stays in contact with the customer and at the end of the service recommends the next service and the car was ready before the time requested. the end of the service recommends the next service and the car was ready before the time requested. More

Received scheduled service as indicated. Excellent customer received from representative. Would recommend service from this facility because of the excellent customer service received staff member customer received from representative. Would recommend service from this facility because of the excellent customer service received staff member More

I had an appointment for maintenance items and Brittany Tench handled everything to get my car in, serviced, and out in less time than I expected. She answered some questions about upcoming maintenance and Tench handled everything to get my car in, serviced, and out in less time than I expected. She answered some questions about upcoming maintenance and was very helpful and knowledgeable. Thank you! More