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Loyalty Toyota Richmond
Chester, VA
1,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 06, 2021
Bailey Romain was my representative he was a great helper very professional and courteous explained everything that was being done cost etc and made my wait time very comfortable I will recommend him and the very professional and courteous explained everything that was being done cost etc and made my wait time very comfortable I will recommend him and the company More
by Nazma.mohammed
Employees Worked With
Bailey Romain
August 05, 2021
David Busby is always polite and courteous when I bring my truck in for service. On one occasion, I was having a problem with my tire. He said okay, just bring it in and we will get it straight for you. I my truck in for service. On one occasion, I was having a problem with my tire. He said okay, just bring it in and we will get it straight for you. I didn't have to have an appointment or anything. He just knew how important it was to ME to have my truck running right. Yesterday's visit was great, in and out way quicker then he had estimated and I really appreciated that. More
by Angel.Barnett
Employees Worked With
the check in girl, don't know her name
August 05, 2021
Bailey Romain is always a joy to work with. He is positive, upbeat, knowledgeable, and efficient. He looks for ways to assist with any issue and provides excellent and accurate advice on vehicle ser positive, upbeat, knowledgeable, and efficient. He looks for ways to assist with any issue and provides excellent and accurate advice on vehicle service needs. Excellent service always! More
by Lisa
Employees Worked With
Bailey Romain
August 04, 2021
Brittany tench was a real pleasure to work with. She was extremely accurate with the time frame needed & was extremely friendly. Very nice personality Chuck rodgers was extremely accurate with the time frame needed & was extremely friendly. Very nice personality Chuck rodgers More
by Cars6304
Employees Worked With
N/a
August 04, 2021
Michelle Waylon provided excellent information and kept me informed during the whole process. Very good service and excellent communication. me informed during the whole process. Very good service and excellent communication. More
by jercollins3390
Employees Worked With
Michelle Watko
August 02, 2021
Bought my wife a 2022 Toyota Corolla at Loyalty Toyota. This is the third new vehicle I have purchased there in as many years. As always, Biju Kanamkombil made us feel like family throughout the process an This is the third new vehicle I have purchased there in as many years. As always, Biju Kanamkombil made us feel like family throughout the process and helped us find the perfect vehicle to meet our needs. I would highly recommend Loyalty Toyota to anyone who is ready to purchase a high quality new or used vehicle. Their service is top notch, too. More
by donaldhoffman57
Employees Worked With
Biju Kanamkombil
August 01, 2021
Good service, good employee training, good waiting area. I have brought my Toyota Highlander Hybrid 2009 to this dealer since I bought it. This is why. I have brought my Toyota Highlander Hybrid 2009 to this dealer since I bought it. This is why. More
by jeanw
Employees Worked With
Bailey Romain
July 31, 2021
Excellent all around! Dana was very pleasant to deal with and informative on the repair needed. Had no problem showing me the issue instead of just telling me about it. and informative on the repair needed. Had no problem showing me the issue instead of just telling me about it. More
by Onedouble5
Employees Worked With
Dana Reed
July 31, 2021
Great service! David was attentive, respectful and kind. He made sure to keep me updated on my vehicle as well as thoroughly explain the service so I was aware of what they'd be doing. He made sure to keep me updated on my vehicle as well as thoroughly explain the service so I was aware of what they'd be doing. More
by Kay Ridley
Employees Worked With
David Busby
