Loyalty Toyota Richmond

I can not express enough how pleased i am with the dealership and service writer Brittany Tench. She's excels in regards to customer service and going that extra mile. She definitely deserves all the dealership and service writer Brittany Tench. She's excels in regards to customer service and going that extra mile. She definitely deserves all the credit in the world. Definitely management driven More

Guy Gordon was the best dealer I ever met . He made sure I was fully satisfied with my pick , he knew what I wanted and only show me what I would like. Mr Gordon really work with me and my credit and now I I was fully satisfied with my pick , he knew what I wanted and only show me what I would like. Mr Gordon really work with me and my credit and now I'm driving a very nice car ... Thank you More

Went for service Today and it was a good experience. Went for service Today and it was a good experience. Very organized and was nice to see my truck sitting in the service bay ready to go when finishe Went for service Today and it was a good experience. Very organized and was nice to see my truck sitting in the service bay ready to go when finished. Brittany was very nice and professional. More

Michael Stith was very professional and helpful during my service visit He explained the service that was needed during the service visit He did a wonderful job service visit He explained the service that was needed during the service visit He did a wonderful job More

Guy Gordon the sales person was awesome. Very friendly and informative. However the finance gentleman was unfriendly and lacked personality seemed like it was taking him away from something to handle my and informative. However the finance gentleman was unfriendly and lacked personality seemed like it was taking him away from something to handle my purchase. He was abrasive because I would not purchase the extra add on items especially GAP insurance. More

We have had a Camry from this dealer since 2014...traded it in on a new RAV4. Camry serviced at Loyalty since purchase on Stewart Winstead's team...planning to have new car on his team also !! it in on a new RAV4. Camry serviced at Loyalty since purchase on Stewart Winstead's team...planning to have new car on his team also !! More

Serb vice worker, Wes Brown, (not related) was also same worker i had the last time I came to Loyalty. He is such a gentlemen. He opened the door for me and displayed lots of patience with this elderly cust worker i had the last time I came to Loyalty. He is such a gentlemen. He opened the door for me and displayed lots of patience with this elderly customer. He was very professional and handled everything in a timely manner. He made it a very pleasurable experience. Mary A Brown More

David Busby was very friendly, professional and aware of my need to not spend 5 hours in the dealership for a warranty service call. This was one of the best experiences I have had at a dealership. I was in my need to not spend 5 hours in the dealership for a warranty service call. This was one of the best experiences I have had at a dealership. I was in and out in about 2 hours which was great! More

Michael Stith kept me informed and was very professional. The routine service was done in a timely manner and was completed as promised. Thank you. The routine service was done in a timely manner and was completed as promised. Thank you. More

I just want to mention that Dana Reed who work at I just want to mention that Dana Reed who work at Loyalty Toyota in Chester always provide and gives great customer service and is very informative I just want to mention that Dana Reed who work at Loyalty Toyota in Chester always provide and gives great customer service and is very informative with her work experience that is very helpful to me. Thanks a lot I surly appreciate you .. Linwood Bailey More