Loyalty Toyota Richmond

I just want to mention that Dana Reed who work at I just want to mention that Dana Reed who work at Loyalty Toyota in Chester always provide and gives great customer service and is very informative I just want to mention that Dana Reed who work at Loyalty Toyota in Chester always provide and gives great customer service and is very informative with her work experience that is very helpful to me. Thanks a lot I surly appreciate you .. Linwood Bailey More

Brittney Tench was very friendly and professional . She is the best I have had in the years I have been dealing with Loyalty Toyota since 2010 . Looking down in the survey Loyalty has never offered a lo is the best I have had in the years I have been dealing with Loyalty Toyota since 2010 . Looking down in the survey Loyalty has never offered a loaner car to me . I over heard a conversation once that a service man told a lady that it would take at least 2 days or more to get her car back she asked for a loaner and the man told her that none was available . She went to a salesman and I heard him tell her that he would get her one . She should have not had to go to the salesman . More

It was a pleasant experience thanks to Wes Brown for his customer service. He Assisted me how to work my features on my auto. Very patient and friendly. customer service. He Assisted me how to work my features on my auto. Very patient and friendly. More

Great customer service, very knowledgeable staff and friendly, she explained the type of services the vehicle needs. Definitely one of the best service dealers on the area and I get a complimentary car friendly, she explained the type of services the vehicle needs. Definitely one of the best service dealers on the area and I get a complimentary car wash as well More

I love coming to Loyalty Toyota the customer service is rated number one in my book. They treated you with respect and friendly Employees. Roger Parker was my contact person very polite and understanding. rated number one in my book. They treated you with respect and friendly Employees. Roger Parker was my contact person very polite and understanding. And a young lady came to get me and started the visit. Michelle. I tell my friends all about loyalty Toyota on their great customer experience. I do purchase my cars here. More

Because of the salesperson Tawney Dabney this was a much better experience than my last buy. She was knowledgeable about the car and was as promised. The only negative was a longer than normal wait to see better experience than my last buy. She was knowledgeable about the car and was as promised. The only negative was a longer than normal wait to see required finance person because they had just one. More

Brian Johnson was very friendly and knowledgeable about Brian Johnson was very friendly and knowledgeable about my car and what maintenance was needed to keep it running in top form and what may be needed Brian Johnson was very friendly and knowledgeable about my car and what maintenance was needed to keep it running in top form and what may be needed in the future. More

Brittany Tench was friendly, helpful and kept me updated on the progress of my vehicle's service. She got me in and out in a short time! on the progress of my vehicle's service. She got me in and out in a short time! More

As always Dana Reed is just a pleasure to deal with when I take my 4Runner in for service, very friendly, helpful in explaining things I don’t understand and just super timely in getting me and out of the s I take my 4Runner in for service, very friendly, helpful in explaining things I don’t understand and just super timely in getting me and out of the service office! I love seeing her smiling face!! Makes the whole experience easy!! More

Excellent customer service, kept me updated on status of work process..Parts came in next day instead of one week. They also did a great job cleaning the interior. work process..Parts came in next day instead of one week. They also did a great job cleaning the interior. More