Loyalty Toyota Richmond

Michael Stith was very professional and helpful during my service visit He explained the service that was needed during the service visit He did a wonderful job service visit He explained the service that was needed during the service visit He did a wonderful job More

Guy Gordon the sales person was awesome. Very friendly and informative. However the finance gentleman was unfriendly and lacked personality seemed like it was taking him away from something to handle my and informative. However the finance gentleman was unfriendly and lacked personality seemed like it was taking him away from something to handle my purchase. He was abrasive because I would not purchase the extra add on items especially GAP insurance. More

We have had a Camry from this dealer since 2014...traded it in on a new RAV4. Camry serviced at Loyalty since purchase on Stewart Winstead's team...planning to have new car on his team also !! it in on a new RAV4. Camry serviced at Loyalty since purchase on Stewart Winstead's team...planning to have new car on his team also !! More

Serb vice worker, Wes Brown, (not related) was also same worker i had the last time I came to Loyalty. He is such a gentlemen. He opened the door for me and displayed lots of patience with this elderly cust worker i had the last time I came to Loyalty. He is such a gentlemen. He opened the door for me and displayed lots of patience with this elderly customer. He was very professional and handled everything in a timely manner. He made it a very pleasurable experience. Mary A Brown More

David Busby was very friendly, professional and aware of my need to not spend 5 hours in the dealership for a warranty service call. This was one of the best experiences I have had at a dealership. I was in my need to not spend 5 hours in the dealership for a warranty service call. This was one of the best experiences I have had at a dealership. I was in and out in about 2 hours which was great! More

Michael Stith kept me informed and was very professional. The routine service was done in a timely manner and was completed as promised. Thank you. The routine service was done in a timely manner and was completed as promised. Thank you. More

I just want to mention that Dana Reed who work at I just want to mention that Dana Reed who work at Loyalty Toyota in Chester always provide and gives great customer service and is very informative I just want to mention that Dana Reed who work at Loyalty Toyota in Chester always provide and gives great customer service and is very informative with her work experience that is very helpful to me. Thanks a lot I surly appreciate you .. Linwood Bailey More

Brittney Tench was very friendly and professional . She is the best I have had in the years I have been dealing with Loyalty Toyota since 2010 . Looking down in the survey Loyalty has never offered a lo is the best I have had in the years I have been dealing with Loyalty Toyota since 2010 . Looking down in the survey Loyalty has never offered a loaner car to me . I over heard a conversation once that a service man told a lady that it would take at least 2 days or more to get her car back she asked for a loaner and the man told her that none was available . She went to a salesman and I heard him tell her that he would get her one . She should have not had to go to the salesman . More

It was a pleasant experience thanks to Wes Brown for his customer service. He Assisted me how to work my features on my auto. Very patient and friendly. customer service. He Assisted me how to work my features on my auto. Very patient and friendly. More

Great customer service, very knowledgeable staff and friendly, she explained the type of services the vehicle needs. Definitely one of the best service dealers on the area and I get a complimentary car friendly, she explained the type of services the vehicle needs. Definitely one of the best service dealers on the area and I get a complimentary car wash as well More