Loyalty Toyota Richmond

Stewart Winstead always gives us excellent service. He has been servicing my family’s cars for more than 15 years and has been a trusted adviser. has been servicing my family’s cars for more than 15 years and has been a trusted adviser. More

Service was good and waiting was better than before. Appreciated the information given on service needed.. Given the nature of service Mike was efficient in getting my small repair done that he knew I w Appreciated the information given on service needed.. Given the nature of service Mike was efficient in getting my small repair done that he knew I would approve. More

My service advisor Wes Brown did a Great Job with addressing my concerns about my 2007 Landcruiser. He has patience and listens to you when your trying to explain what you feel maybe wrong with the addressing my concerns about my 2007 Landcruiser. He has patience and listens to you when your trying to explain what you feel maybe wrong with the vehicle. He's also upfront about stating he may not be knowledgeable about a specific problem or issue but assures you he will research and get an answer. Thanks More

Went in for a "free" oil change and "free" inspection. Walked out with a $400 bill for replacing an LED brake light that I verified was working 45 minutes before I went in for the "free" service. My opini Walked out with a $400 bill for replacing an LED brake light that I verified was working 45 minutes before I went in for the "free" service. My opinion is that Priority/Loyalty uses the "free" services as a means to bait honest, hard working people in, and then "find" things wrong in order to pay for all of the purportedly "free" services they offer. I will never buy another vehicle from this business. "Free" is definitely not free at this business !!! More

Wayne Epps did an excellent job of selling me my new RAV 4. I am very pleased with my car and the help Wayne Epps gave me. 4. I am very pleased with my car and the help Wayne Epps gave me. More

Mike Myers, was exceptional again. He assisted me with the whole operation, recall on my Tacoma pick up. He makes service calls so relaxing, he is truly an asset to Loyalty Dealership. No complaints at al the whole operation, recall on my Tacoma pick up. He makes service calls so relaxing, he is truly an asset to Loyalty Dealership. No complaints at all. More

Michelle Watko is the absolute best! She was prompt, professional, & courteous; all with a smile! Filling the 25 word requirement with all these extra words. professional, & courteous; all with a smile! Filling the 25 word requirement with all these extra words. More

Mr. Mike Myers is very helpful, respectfully, and caring.. He is so awesome. He did his best to help me understand the needs for my vehicle. And when it’s done, he asked someone to get my car s caring.. He is so awesome. He did his best to help me understand the needs for my vehicle. And when it’s done, he asked someone to get my car so I don’t have to walk far; he understood what I am disabled and it’s difficult for me to walk. This is the first time that I received a good customer service. And Mr. Mike Myers did show that I am not a number but a client of Toyota. Kudos to Mr. Mike Myers. He is an asset to your company. If I have a business I will surely get him to work for me. More

Thank you Stewart Winstead for helping me in a most professional manner. You have always taken good care of me wherever I need service or state inspections. professional manner. You have always taken good care of me wherever I need service or state inspections. More

From the time I made my appointment, Ms. Dana Reed was on top of everything my SUV needed and she took the extra time to explain my maintenance agreement. I feel good knowing that Dana Reed is taking an int top of everything my SUV needed and she took the extra time to explain my maintenance agreement. I feel good knowing that Dana Reed is taking an interest with maintenance of my vehicle! Thanks, Dana. 4Runner SUV Owner, Frank Rivero More