Loyalty Toyota Richmond

From the time I made my appointment, Ms. Dana Reed was on top of everything my SUV needed and she took the extra time to explain my maintenance agreement. I feel good knowing that Dana Reed is taking an int top of everything my SUV needed and she took the extra time to explain my maintenance agreement. I feel good knowing that Dana Reed is taking an interest with maintenance of my vehicle! Thanks, Dana. 4Runner SUV Owner, Frank Rivero More

Brittany tench is the bomb always takes care of me in a timely manner giving me the best options for my car to keep running smoothly! timely manner giving me the best options for my car to keep running smoothly! More

Loyalty Toyota has an amazing team over all from start to finish. All professional and pleasant. I want to especially thank Heather for going above and beyond. Will definitely refer others to your dealers to finish. All professional and pleasant. I want to especially thank Heather for going above and beyond. Will definitely refer others to your dealership. Thank you Sharlene Gran More

Michael was very understanding, professional, and helpful. He listened to my concerns and understood my budget. He gave great suggestions on how to get the services I needed. helpful. He listened to my concerns and understood my budget. He gave great suggestions on how to get the services I needed. More

Thanks Again, Michael made an estimate and we agreed on the price. Then he was able to accept and repair my vehicle in a reality short time.. the price. Then he was able to accept and repair my vehicle in a reality short time.. More

Michael is always very friendly and helpful. He fully explains in detail what needs to be done and what options I have and how much longer it would take to fix. explains in detail what needs to be done and what options I have and how much longer it would take to fix. More

Mike was excellent and very transparent I love the customer service he also made sure I needed everything to make sure my car was good to go give him a promotion! customer service he also made sure I needed everything to make sure my car was good to go give him a promotion! More

Michael Stith is the greatest service consultant I have had while in VA. I appreciate his explanation and phone call updates. Glad to have him on my side. had while in VA. I appreciate his explanation and phone call updates. Glad to have him on my side. More

Excellent service and then on time as promised. The inspection discovered a few other items that need attention and they were done in a timely fashion! inspection discovered a few other items that need attention and they were done in a timely fashion! More

Friendly service from the person sitting outside collecting information (due to covid) to everyone on the inside. Special thanks to Wes my service tech for helping me. collecting information (due to covid) to everyone on the inside. Special thanks to Wes my service tech for helping me. More