Loyalty Toyota Richmond

All current and future maintenance works was explained in details. Service and assigned auto techician team was very professional and scheduled service was competed on time. details. Service and assigned auto techician team was very professional and scheduled service was competed on time. More

Stewart Winstead always gives us the best customer service, that's why I brought in my Chevy truck to get inspected at a Toyota Dealership. service, that's why I brought in my Chevy truck to get inspected at a Toyota Dealership. More

The customer service in the service department is outstanding. Every time I come here to have my truck worked on I’m impressed with the service dept employees. They explain everything and provide w outstanding. Every time I come here to have my truck worked on I’m impressed with the service dept employees. They explain everything and provide world class service More

I was very pleased with the attention and service I received from Stewart Winstead. He was clear with my options for service and didn't rush me for a decision. received from Stewart Winstead. He was clear with my options for service and didn't rush me for a decision. More

Dana Reed was up front with the recommended work on my Toyota Corolla and provided me with quotes for completing the work. She called and kept me updated on the status of my vehicle and I was able to get Toyota Corolla and provided me with quotes for completing the work. She called and kept me updated on the status of my vehicle and I was able to get my vehicle back in the timeframe that worked best for my family and I. More

I have had Stewart Winstead as my service advisor for years. He is great, has always been extremely helpful. I've had all of my services on my 4Runner. years. He is great, has always been extremely helpful. I've had all of my services on my 4Runner. More

Wes Brown made my routine oil change painless and left with my van feeling brand new. Great custom service, friendly attitude and very knowledgeable. Thank You with my van feeling brand new. Great custom service, friendly attitude and very knowledgeable. Thank You More

Not happy sitting around for over 2 hours for rotting inspection sticker with a appointment I have had other issues before with service work in past inspection sticker with a appointment I have had other issues before with service work in past More

I am thrilled with the 2021 Camry Hybrid LE from LOYALTY TOYOTA!!! It's just what I wanted but just didn't know it when I began this search for a new car. I had initially looked at a used Prius Prime; the TOYOTA!!! It's just what I wanted but just didn't know it when I began this search for a new car. I had initially looked at a used Prius Prime; then a beautiful new Electric Storm Blue Prius LE and had actually signed papers for it. However, once I drove it home, I decided for various reasons, it really wasn't the car I truly wanted to drive for the next 8-10 years. Thankfully, LOYALTY TOYOTA gave me a week to change my mind and buy the car of desire. As a result, I was able to request a brilliant Celestial Silver Metallic they had on order and was being delivered. It made ALL the difference and made me a very HAPPY new car owner! Thank you, LOYALTY TOYOTA for working so hard to earn my wife's and my business. I really appreciated the way the entire group of sales people and management worked as a LOYAL TEAM for what we thought was our best.interests. I gave 5 stars for 3 of the categories but only a 4 star rating for Customer Service because of the inordinate amount of time we spent on Friday Night waiting for the finance dept. and again on Sunday when we actually were able to close the deal. I understand they are adding a position to improve that situation, which is a good thing for future customers. More

I always get my cars from Loyalty Toyota. I love the free oil changes, inspections, and engines for life. Also. Keith Harrison was my salesman, and he was great. He worked hard to get the price I could affor oil changes, inspections, and engines for life. Also. Keith Harrison was my salesman, and he was great. He worked hard to get the price I could afford, and was very respectful and professional. More