Loyalty Toyota Richmond

My daughters and I each own a Toyota vehicle purchased from this dealership. Over the past 16 years the service has been most exceptional and professional. from this dealership. Over the past 16 years the service has been most exceptional and professional. More

Excellent people to deal with and amazing customer service. Tawney Dabney was my salesperson and highly recommend you ask for her when you visit Loyalty Toyota. service. Tawney Dabney was my salesperson and highly recommend you ask for her when you visit Loyalty Toyota. More

Great service, friendly, was out in the time that was given , explained what was being serviced and checked for recalls overall service was excellent thanks given , explained what was being serviced and checked for recalls overall service was excellent thanks More

I highly recommend Loyalty Toyota, especially Biju Kanamkombil, for their assistance in helping me with my purchase of my 2021 Toyota Tacoma. When my wife & I walked into the showroom, we weren't sure Kanamkombil, for their assistance in helping me with my purchase of my 2021 Toyota Tacoma. When my wife & I walked into the showroom, we weren't sure what we were looking for in a new vehicle. Biju was very helpful and patient in showing us a wide array of vehicles, features, and prices before we finally decided on our Tacoma. He worked diligently to make sure we were happy & satisfied with our purchase. Since we bought our last vehicle from him, we asked for him to assist us again. He came in on his day off just so he could accommodate our request. He worked with us well past the dealership's normal business hours to make it possible for us to drive home in our brand new Tacoma. You cannot beat the value of Loyalty Toyota's vehicles with lifetime oil & filter changes, lifetime state inspections, and lifetime drivetrain guarantee. I would never consider purchasing a new vehicle anywhere else. More

Michelle was awesome!!!! Customer Service was A+!!!!! Turnaround time was fast .She made my experience at Lucky Toyota in Chester, VA one of the best.. Turnaround time was fast .She made my experience at Lucky Toyota in Chester, VA one of the best.. More

I really appreciated Dana Reed courteous manner and also told me everything needed to be done for my car to run smoothly and gave a price told me everything needed to be done for my car to run smoothly and gave a price More

I had the best experience from start to finish in purchasing my new Camry. The process was explained in detail. The staff was very patient and friendly. My salesperson made sure I was happy purchasing my new Camry. The process was explained in detail. The staff was very patient and friendly. My salesperson made sure I was happy More

Amazing customer service. She always makes sure that I'm taken care of and all the issues I have are solved. Best service ever thanks. taken care of and all the issues I have are solved. Best service ever thanks. More

I visited Loyalty Toyota recently and was serviced by Mike Myers. He was excellent. He has actually serviced me before, but this is my first time leaving a review. I will be requesting him for now on. Mike Myers. He was excellent. He has actually serviced me before, but this is my first time leaving a review. I will be requesting him for now on. More

I truly appreciate the outstanding customer service and professional atmosphere of the Loyalty Toyota dealership. I would first and foremost like to personally send a huge thank you to Mr. Thurmond Cordle, professional atmosphere of the Loyalty Toyota dealership. I would first and foremost like to personally send a huge thank you to Mr. Thurmond Cordle, this is where the great experience begin. Mr. Cordle was able to get me the exact vehicle (Tundra) that I wanted and that in itself is amazing considering the pandemic. Additionally, I’m sending a big thank as well to Mr. Guy Gordon...very welcoming, customer friendly and professional. The dealership was extremely busy, having a great sales day and this created a small backlog...factoring in several computer reboots, however Mr. Gordon and Mr. Cordle made my experience great. They both kept me updated on the progress and that made the purchase process very good, Mr. Cordle and Gordon are valued members of the Loyalty Toyota family...keep up the great work. More