Loyalty Toyota Richmond

I really appreciated Dana Reed courteous manner and also told me everything needed to be done for my car to run smoothly and gave a price told me everything needed to be done for my car to run smoothly and gave a price More

Michelle was awesome!!!! Customer Service was A+!!!!! Turnaround time was fast .She made my experience at Lucky Toyota in Chester, VA one of the best.. Turnaround time was fast .She made my experience at Lucky Toyota in Chester, VA one of the best.. More

I had the best experience from start to finish in purchasing my new Camry. The process was explained in detail. The staff was very patient and friendly. My salesperson made sure I was happy purchasing my new Camry. The process was explained in detail. The staff was very patient and friendly. My salesperson made sure I was happy More

Amazing customer service. She always makes sure that I'm taken care of and all the issues I have are solved. Best service ever thanks. taken care of and all the issues I have are solved. Best service ever thanks. More

I truly appreciate the outstanding customer service and professional atmosphere of the Loyalty Toyota dealership. I would first and foremost like to personally send a huge thank you to Mr. Thurmond Cordle, professional atmosphere of the Loyalty Toyota dealership. I would first and foremost like to personally send a huge thank you to Mr. Thurmond Cordle, this is where the great experience begin. Mr. Cordle was able to get me the exact vehicle (Tundra) that I wanted and that in itself is amazing considering the pandemic. Additionally, I’m sending a big thank as well to Mr. Guy Gordon...very welcoming, customer friendly and professional. The dealership was extremely busy, having a great sales day and this created a small backlog...factoring in several computer reboots, however Mr. Gordon and Mr. Cordle made my experience great. They both kept me updated on the progress and that made the purchase process very good, Mr. Cordle and Gordon are valued members of the Loyalty Toyota family...keep up the great work. More

My appointment went well after I got one however it took four appointments , 21 miles time six trips. There and Back. I guess it started with Appointments I was scheduled different appointment 20 I get ther four appointments , 21 miles time six trips. There and Back. I guess it started with Appointments I was scheduled different appointment 20 I get there it was 7 am.it was 10am. Then giving 2pm and it was 11am. However my advisor Michael Stith was extremely excellent helpful. More

I visited Loyalty Toyota recently and was serviced by Mike Myers. He was excellent. He has actually serviced me before, but this is my first time leaving a review. I will be requesting him for now on. Mike Myers. He was excellent. He has actually serviced me before, but this is my first time leaving a review. I will be requesting him for now on. More

Always a pleasure to work with Brittany Tench, she is consistently helpful, considerate and gives great customer service!! All the people in service are just great!! consistently helpful, considerate and gives great customer service!! All the people in service are just great!! More

It was time to come in for my inspection service. I have the best Service Advisor in Dana reed She not only has AMAZING CUSTOMER SERVICE skills, she isbeyond details and is still conscious of your time😀! the best Service Advisor in Dana reed She not only has AMAZING CUSTOMER SERVICE skills, she isbeyond details and is still conscious of your time😀! More

Its been always a pleasure to work with Brittany Tench since i took my vehicle for service in the very first day ! She does explain everything before the service and after the service as well . I really a since i took my vehicle for service in the very first day ! She does explain everything before the service and after the service as well . I really appreciate of her ❤️ Thank you Loyalty Toyota ❤️ And Thank you Brittany ❤️ More