Loyalty Toyota Richmond

I am a 7 year customer moved here from Mass. I have bought and serviced 3 vehicles from Priority (now Loyalty) and receive nothing but great service. Always friendly, courteous and prompt. David Busby, bought and serviced 3 vehicles from Priority (now Loyalty) and receive nothing but great service. Always friendly, courteous and prompt. David Busby, my personal service guy is always professional. He patiently explains what is to be done, what is needed and the complete costs. There are never any surprises. David is also there in the welcome bay when I show up for my appointment, nice touch.Make sure you request David Busby for you service co-ordinator. More

Had an appointment for my 5k checkup. Dropped my car off for service. Michelle greeted me with a smile (behind the mask) and hello like we were old friends. Also had a birthday coupon for a free interior cl for service. Michelle greeted me with a smile (behind the mask) and hello like we were old friends. Also had a birthday coupon for a free interior cleaning - looked brand new when I picked it up! Very happy with this service. More

The service department rep(s) have always been very professional and courteous. I would recommend your dealership to anyone who asked for a reference. Always helpful and cordial. professional and courteous. I would recommend your dealership to anyone who asked for a reference. Always helpful and cordial. More

Took my Toyota in for 15000 service. Brittany was assigned to me and she was very pleasant, great sense of humor and extremely helpful. She kept me informed of my vehicle status and had all her duck assigned to me and she was very pleasant, great sense of humor and extremely helpful. She kept me informed of my vehicle status and had all her ducks in a row when I came to get the vehicle. And had a great smile to boot!! David T More

Service was quick and the Advisor - Mike - was great! I got there right at my appointment time and Mike made sure I got out quickly. got there right at my appointment time and Mike made sure I got out quickly. More

I have written great reviews for this dealership before. Bought my 2003 Prius and ever since, brought my car for maintenance and service. I had pleasant experience every time. All personal are professiona Bought my 2003 Prius and ever since, brought my car for maintenance and service. I had pleasant experience every time. All personal are professional, courteous and informative. Mike Myers handle service this time. He explained what services I needed plus what other services are recommended but could wait for later to accommodate my budget. I admire their honesty and professionalism. Thanks for letting me express my opinions. More

I have been using the service department at Loyalty (Priority) Toyota since 2010, servicing my 2 Toyota Siennas. I am pleased with the experience because the mechanics are through, the advisors are und (Priority) Toyota since 2010, servicing my 2 Toyota Siennas. I am pleased with the experience because the mechanics are through, the advisors are understanding and professional and everyone is courteous. My most recent experience was with Bailey St Romain, but have used several others over these 11 years. More

Always a pleasure to work with Loyalty Toyota! The service is impeccable and everyone at the dealership goes above and beyond to make everything just right! service is impeccable and everyone at the dealership goes above and beyond to make everything just right! More

We have purchased two cars, one new, a Highlander, 2002 and one used, a Jeep Compass, 2017. We have received outstanding service since the day we purchased each vehicle! The Service reps have been highly and one used, a Jeep Compass, 2017. We have received outstanding service since the day we purchased each vehicle! The Service reps have been highly in fulfilling their role! More

My experience during last service visit was impeccable...My service advisor, Michelle W. kept me informed throughout the process, when part arrived to scheduling.. excellent. impeccable...My service advisor, Michelle W. kept me informed throughout the process, when part arrived to scheduling.. excellent. More