Loyalty Toyota Richmond

We have purchased two cars, one new, a Highlander, 2002 and one used, a Jeep Compass, 2017. We have received outstanding service since the day we purchased each vehicle! The Service reps have been highly and one used, a Jeep Compass, 2017. We have received outstanding service since the day we purchased each vehicle! The Service reps have been highly in fulfilling their role! More

My experience during last service visit was impeccable...My service advisor, Michelle W. kept me informed throughout the process, when part arrived to scheduling.. excellent. impeccable...My service advisor, Michelle W. kept me informed throughout the process, when part arrived to scheduling.. excellent. More

Michelle Watko was very nice and at my vehicle < 5 minutes of my arrival. My car was done in just over an hour. She went over an estimate for my next 60,000 mile service. Very efficient thank you. minutes of my arrival. My car was done in just over an hour. She went over an estimate for my next 60,000 mile service. Very efficient thank you. More

Michelle Watko did a great job with telling me everything about my car’s service, and gave me the price amount. She said it may take 2 hours but she had me out in 1, I appreciate her efforts greatly! about my car’s service, and gave me the price amount. She said it may take 2 hours but she had me out in 1, I appreciate her efforts greatly! More

The worst experience I have ever had. Multiple “Misunderstandings” as THEY put it! 9 hours and left with no vehicle and a broken hearted daughter from all of their “misunderstandings! I only put o “Misunderstandings” as THEY put it! 9 hours and left with no vehicle and a broken hearted daughter from all of their “misunderstandings! I only put one star because I had to select at least one. I would not recommend! More

Mike Myers did a great job with my car. I will take my car back because of working with mike. the is the best. Jim Hunt car back because of working with mike. the is the best. Jim Hunt More

Ms. Dana Reed goes above and beyond to make sure her customers are satisfied with their visit for service! She has a very positive attitude and a pleasant personality. I look forward to working with her customers are satisfied with their visit for service! She has a very positive attitude and a pleasant personality. I look forward to working with her in the future! Jim Anderson 8043163992 More

Mike is a phenomenal associate. He was kind, considerate and thoroughly explained all services and kept me up updated throughout my visit! Best service rep I have worked with thus far. and thoroughly explained all services and kept me up updated throughout my visit! Best service rep I have worked with thus far. More

Stewart was great. He went over previous recommendations at check in so that we could address a few during this appointment. Out before estimated time. at check in so that we could address a few during this appointment. Out before estimated time. More

Every time I come to have my car serviced Michael Stith has been fantastic. He makes sure I know exactly what needs to be done and how long it will take to finish. If something comes up he lets me know qui has been fantastic. He makes sure I know exactly what needs to be done and how long it will take to finish. If something comes up he lets me know quickly and helps me understand if have a question. More