Loyalty Toyota Richmond

Every time I come to have my car serviced Michael Stith has been fantastic. He makes sure I know exactly what needs to be done and how long it will take to finish. If something comes up he lets me know qui has been fantastic. He makes sure I know exactly what needs to be done and how long it will take to finish. If something comes up he lets me know quickly and helps me understand if have a question. More

Awesome service, vehicle was ready at time promised. Mr. Myers is doing an excellent job and should be promoted and or awarded. The team always take the time to explain work to be executed and give a quote Myers is doing an excellent job and should be promoted and or awarded. The team always take the time to explain work to be executed and give a quote that pretty much on point. More

Great experience. 3rd car I brought from them. Guy Gordon is a great salesman. We used him all three times. Love my new Rav!!!Thank you!!! Gordon is a great salesman. We used him all three times. Love my new Rav!!!Thank you!!! More

The employees were all friendly,one sales rep even opened the door for me that doesn't happen very often, David Busby was a big help the door for me that doesn't happen very often, David Busby was a big help More

David Busby did an excellent job keeping me up to date on my vehicle and getting it serviced quickly. The whole team was very helpful and courteous. my vehicle and getting it serviced quickly. The whole team was very helpful and courteous. More

My experience at Loyalty Toyota is always a pleasant one. I appreciate the fact that Loyalty Toyota let's me know what my car needs in order to function optimally. They do not pressure me to get work done. T I appreciate the fact that Loyalty Toyota let's me know what my car needs in order to function optimally. They do not pressure me to get work done. They help me by prioritizing what needs to be done now and what can wait for a later time. I'm very happy with their services on my almost antique Celiac. More

Dana Reed did a awesome job keep in contact and communicating all service options needed. The whole staff was engaging and courteous. Great customer service! communicating all service options needed. The whole staff was engaging and courteous. Great customer service! More

Dana Reed was my Service Advisor at Loyalty Toyota. I appreciated her friendly and professional manner . She was thorough in explaining the maintenance services upcoming on my 2015 Toyota Camry. Most i appreciated her friendly and professional manner . She was thorough in explaining the maintenance services upcoming on my 2015 Toyota Camry. Most importantly, she wasn't pushy trying to get me to spend more money than I had anticipated during my visit. I told her that the way she conducted herself made me look forwarded to returning the next time. I will be contacting Dana in May to schedule my Camry's state inspection and for Loyalty to perform some of the maintenance she recommended. More

My rep Dana Reed was so polite it shocked me . You don't see that much anymore.She will go a long ways in life see that much anymore.She will go a long ways in life More

Stewart Winstead kept me informed as to what was going on with my vehicle. He gave recommendations on what else was needed for my vehicle . with my vehicle. He gave recommendations on what else was needed for my vehicle . More