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Loyalty Toyota Richmond

Chester, VA

4.9
1,351 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,351 reviews

February 27, 2021

I've ALWAYS bought my cars at your dealership and brought them to you for service beginning in the days when you were Martin Oldsmobile-Toyota in Colonial Heights. When I saw David Sweat there I knew I was w More

by patnrbc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Wi;nstead; David Sweat
Mar 12, 2021 -

Loyalty Toyota Richmond responded

Thank you for your return business and positive review! We're so glad that David and Stewart treated you well, and got your car fixed and back on the road! We appreciate your business and look forward to continuing to provide you excellent service in the future!

February 27, 2021

Dana Reed was very informative about my vehicle. She was very professional in meeting me at the dealership and handling any questions that I had. More

by Owen.elizabeth59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Mar 12, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your outstanding experience with Dana with us! She is a great asset to our company, and we're so glad that she did an excellent job of keeping you informed during your service visit! we appreciate your business and hope you'll visit us again for your future car needs!

February 26, 2021

The salesman was good. Not so for the finance man. He kept the computer hidden so you couldn't see his figures like he was doing something wrong. They did not give the Sam's club discount and then I wa More

by frazier513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
u/a
Mar 22, 2021 -

Loyalty Toyota Richmond responded

We're very sorry to hear that you were not happy with the Finance team. If you would like to speak to us on your experience we would be happy to discuss this with you. Please call us at the dealership to see how we can help

February 26, 2021

I have been very please with the salesman and the mechanical department at Priority Toyota. I have purchased two new trucks and have not been disappointed in them. The staff is great. Very polite and More

by ree.ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Mar 06, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your 5-star review with us! We are happy to hear that both your service and sales experiences have been fantastic! We appreciate your return business and look forward to working with you again in the future!

February 25, 2021

I came in to get my car inspected and Michael Stith my service representative was very helpful and informative throughout the entire process. He let me know of what needed to be done to my car and the app More

by tmayo8806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Mar 05, 2021 -

Loyalty Toyota Richmond responded

We're so pleased that Michael was informative and helpful during your recent inspection visit! Thank you for your great 5-star review, and we hope you'll visit us again for your future car needs!

February 24, 2021

I want to thank everyone at Loyalty Toyota. Everyone was very friendly and very professional. I especially want to thank my Service Advisor, Mike Myers. He explained what was going on with my vehicle and ke More

by scranageb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meyers
Mar 05, 2021 -

Loyalty Toyota Richmond responded

We are very pleased to hear that you had an excellent service experience with Mike and the rest of our incredible staff! Thank you for sharing your positive review with us, and we look forward to working with you again in the future!

February 22, 2021

I want to thank everyone at loyalty Toyota ex specially Mr Michael Stith he was very helpful and very friendly and professional about my car More

by MSDSFG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Feb 23, 2021 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are pleased that Michael and the rest of our wonderful staff made your visit a great one! We appreciate your business and hope to work with you again!

February 19, 2021

They were all very friendly and very professional. It didn’t take a very long time to service my vehicle even though extra work had to be done. More

by tnawar87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Feb 23, 2021 -

Loyalty Toyota Richmond responded

We're so glad that our excellent staff were able to get your car serviced quickly, and get you back on the road! Thank you for your positive review, and we hope you visit us again for your future car needs!

February 19, 2021

Patient n very knowledgeable of the vehicle she had good communication. I’m very pleased with the service I have received from Mrs Dabney good job.. More

by FloydHartley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tawney Dabney
Feb 23, 2021 -

Loyalty Toyota Richmond responded

Hi Floyd, We're happy to hear that Tawney provided you excellent service! We appreciate the positive review, and hope to see you again for your future car needs!

February 18, 2021

Absolutely a wonderful experience! Tawney Dabson was completely knowledgeable about the cars and processes and incredible person all around, and Cole on the finance Team worked miracles! I have a beauti More

by Sseenes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tawney Dobson
Feb 19, 2021 -

Loyalty Toyota Richmond responded

We're so pleased that Tawney and Cole went above and beyond to help you get the perfect vehicle! Thank you for taking the time to share your 5-star review with us, and we look forward to working with you again!

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