Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Toyota Richmond
Chester, VA
1,338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,338 reviews
February 18, 2021
I’m a person that requires great service for my money. And Michael Stith is the main reason I keep coming back to Loyalty Toyota. Michael ensures the job is done correct. And Michael Stith is the main reason I keep coming back to Loyalty Toyota. Michael ensures the job is done correct. More
by Timtkool
Employees Worked With
Michael Stith
February 18, 2021
Was very satisfied with David Busby. The service was great and didn't take forever. David was very nice to work with and would go to him again. great and didn't take forever. David was very nice to work with and would go to him again. More
by ellenismith
Employees Worked With
David Busby
February 18, 2021
service visit went extremely well....since the initial service rep, Brittany, to the final steps, including the help of a great Sales Rep, Keith Harrison, i could not have been more pleased with the visit service rep, Brittany, to the final steps, including the help of a great Sales Rep, Keith Harrison, i could not have been more pleased with the visit and the entire service staff. Loyalty is providing excellent, exceeding expectations delivery on all levels. Thanks, Loyalty, for the prompt, efficient and well done work on my new Tacoma!! More
by jjhouser
Employees Worked With
Brittany Trench, Keith Harrison, Phil Wood
February 14, 2021
This Dealership overall is pretty good. Been going there for the last ten years. Need to send our promotion discount coupons like others for service. for the last ten years. Need to send our promotion discount coupons like others for service. More
by bookie7
Employees Worked With
Brittany Tench is a very good and very helpful. She explains your service options.
February 14, 2021
Brittany Tench was the service representative who helped me. She was extremely pleasant and thoughtful. She provided excellent and quick service. A 10+. Thank you. me. She was extremely pleasant and thoughtful. She provided excellent and quick service. A 10+. Thank you. More
by Claudette
Employees Worked With
Brittany Tench
February 12, 2021
Last year, I was in the market for buying a car. This was the first car purchase for me. My friend helped me through the car buying process. We visited many dealerships in the area, but I decided on Loyalty the first car purchase for me. My friend helped me through the car buying process. We visited many dealerships in the area, but I decided on Loyalty Toyota. Everyone in the Sales and Service department have been helpful, friendly, knowledgeable. Basically everything you want a dealership to be. More
by morgan.dixon
Employees Worked With
Bailey, St. Roman
February 12, 2021
My salesperson, Keith Harrison is highly recommended. He went over and above anything i would have expected from a toyota salesman....all of the transaction from the initial discussion, to the delivery of t went over and above anything i would have expected from a toyota salesman....all of the transaction from the initial discussion, to the delivery of the toyota tacoma, including the trade-in have far exceeded my expectations! The Loyalty staff and all of the sales folks should be commended for their interest in making this sale exactly what i wanted....Jose Gonzalez, Robbie (financials) and Keith were all involved with making this effortless and worth the entire time i spent at the Loyalty dealership. We have some service issues that are scheduled for next week and i will report on the final transfer of equipment and after market items once that is completed. More
by jjhouser
Employees Worked With
Keith Harrison, Jose Gonzalez, Robbie (financial)
February 12, 2021
I brought my Toyota Tacoma in on Wednesday for service and found out that I also needed a drive shaft because mine had rusted. So I was told it would not be in until tomorrow so I would have to leave my v and found out that I also needed a drive shaft because mine had rusted. So I was told it would not be in until tomorrow so I would have to leave my vehicle. So I said no problem. Call me when it is ready. No one ever called me. So I waited and waited and finally called and they told me it was ready. So I got someone to pick me up and take over and I picked up my vehicle. More
by lbergerb48
Employees Worked With
Wes Craven
February 09, 2021
I love when I get my car serviced at Toyota. The staff is very friendly and professional. I always get out in appropriate timely manner. They have good quality cars. very friendly and professional. I always get out in appropriate timely manner. They have good quality cars. More
by kingce2
Employees Worked With
David Busby
