Loyalty Toyota Richmond

I took my 99 Oldsmobile for Service on the 4 of February. Stewart Winstead has been my contact for many years assisting the service of my 1984 and 1998 4 Runner Toyota’s Stewart always very polite and info Stewart Winstead has been my contact for many years assisting the service of my 1984 and 1998 4 Runner Toyota’s Stewart always very polite and informative while keeping me up to date while my vehicles are getting the required service/maintenances usually by Ross Willis. Stewart provides solutions needed/ required service/ maintenance. Stewart is very intelligent and knowledgeable of requirements on different vehicles. Stewart Winstead certainly a great and valuable asset to the Toyota Dealership.. The dealership is fortunate to have this man in there family. More

Very nice and explained the process well and made sure that I didn’t need anything during my appointment and was very friendly ! Very happy that I didn’t need anything during my appointment and was very friendly ! Very happy More

I very much enjoy dealing with Loyalty Toyota. I always get superior service when having both of my Toyota vehicles cared for. Michael Stith in particular is an incredible asset to the service department. get superior service when having both of my Toyota vehicles cared for. Michael Stith in particular is an incredible asset to the service department. He makes it easy as he ensures he knows his customers and their needs. More

Always professional and friendly. Explains the work Always professional and friendly. Explains the work needing done in detail. The wait time was average. Car was brought out to me due to the cold w Always professional and friendly. Explains the work needing done in detail. The wait time was average. Car was brought out to me due to the cold weather. More

Brittany Tench at Loyalty Toyota did an excellent job getting my vehicle inspected and letting me know what was needed, the repair costs and why required. getting my vehicle inspected and letting me know what was needed, the repair costs and why required. More

Loyalty Toyota Richmond and Joe Smith were wonderful. Joe was patient, kind, communicative, knowledgeable, and he went above and beyond throughout the whole buying experience. We spoke with the manager, Sean was patient, kind, communicative, knowledgeable, and he went above and beyond throughout the whole buying experience. We spoke with the manager, Sean, and he was also professional and excellent to work with. This was, hands down, the best experience I've ever had at any car dealership, and I've bought a lot of cars through the years. I recommend them highly. More

I was able to get an estimate quickly on the day of my accident. The estimated time for completion of the work was accurate, and the staff kept me up to date on progress. accident. The estimated time for completion of the work was accurate, and the staff kept me up to date on progress. More

Toyata has always been professional and patient . They have tried to be up front and honest. There environment and friendliness brings me back to them time and time again. have tried to be up front and honest. There environment and friendliness brings me back to them time and time again. More

The sales person Karen Jarrelle and finance person Jose were absolutely fantastic in working out a deal that worked for our family. Can’t recommend enough! were absolutely fantastic in working out a deal that worked for our family. Can’t recommend enough! More

Wayne Epps was very patient, personable and knowledgeable during our visit! Thank you Wayne for a great experience. I love my new car! Farley, who talked pricing with me, worked really hard to get me a great during our visit! Thank you Wayne for a great experience. I love my new car! Farley, who talked pricing with me, worked really hard to get me a great price. He remained professional and friendly throughout the whole experience as well! I would highly recommend loyalty Toyota! More