Loyalty Toyota Richmond

The guy hanging out by the front door is a good salesman. He did what needed to be done to keep me there long enough to close the deal. He did what needed to be done to keep me there long enough to close the deal. More

David Busby was my service provider and he was very professional & I felt like he gave me special treatment as I am older and walking with a cane. He explained issues with the car that I need to take professional & I felt like he gave me special treatment as I am older and walking with a cane. He explained issues with the car that I need to take care of & gave me a print out. More

David Busby did a great job in keeping me informed on the service process. He explained what was needed and what was coming in the future. Look forward to the next visit. service process. He explained what was needed and what was coming in the future. Look forward to the next visit. More

I have always had wonderful service at this dealership from buying my car there to the necessary maintenance. Stewart Winstead is great to work with. He is very knowledgeable and helpful. When I need from buying my car there to the necessary maintenance. Stewart Winstead is great to work with. He is very knowledgeable and helpful. When I need a new Toyota, I will be buying it there! More

Really nice and helpful people. I can fully trust them with my car. Had everything done within the time frame I was given. I am satisfied with their work. with my car. Had everything done within the time frame I was given. I am satisfied with their work. More

David busby was helpful and went out of his way to assist with my car service. As a full time working mom with 3 kids, car service can be a challenge . David went above and beyond to help me with loaner tran with my car service. As a full time working mom with 3 kids, car service can be a challenge . David went above and beyond to help me with loaner transportation and assisting with the kids at the time of service. I appreciate all of his time and patience More

Brittany Tench was my service person . She kept me informed from beginning to end of my car being serviced. All of my questions were answered in great detail so that I understood what was happening . informed from beginning to end of my car being serviced. All of my questions were answered in great detail so that I understood what was happening . I would recommend her to anyone 😊 More

I have been visiting Loyalty since I purchased my Tacoma. I have not delt with Stewart Winstead before but I can affirm Stewart's treatment during my visit exceeded my expectations. He was efficient Tacoma. I have not delt with Stewart Winstead before but I can affirm Stewart's treatment during my visit exceeded my expectations. He was efficient , informing and pleasant. Sincerely, Mike Antus More

Steward Winstead was a good service advisor. He kept us advise on the service of our vehicle. Wish all advisors was like Steward. He knows how to talk to people and listen to his customer's advise on the service of our vehicle. Wish all advisors was like Steward. He knows how to talk to people and listen to his customer's More

Since I follow the maintenance guide to properly operate my vehicle, I have placed my trust and confidence in the service staff. Dana Reed 'walked' me through all the steps that would be applied during the my vehicle, I have placed my trust and confidence in the service staff. Dana Reed 'walked' me through all the steps that would be applied during the care of my vehicle. She was very professional and attentive to my questions, and provided all necessary answers. More