Loyalty Toyota Richmond

Brittany Tench is extremely focused on customer service and maintaining open lines of communication. She was my recent service advisor and did an outstanding job. She is truly an asset to the Loyalty Servi and maintaining open lines of communication. She was my recent service advisor and did an outstanding job. She is truly an asset to the Loyalty Service Department. Sincerely - Jeff Baker More

Michelle Watko was very pleasant and efficient. She did an excellent job, she was professional and friendly. I would choose her for my service agent again. an excellent job, she was professional and friendly. I would choose her for my service agent again. More

Prompt, professional, accurate analysis, courteous always a pleasure doing business there, employees seem knowledgeable. Scheduling is not bad considering how busy they are. It's convenient that you can drop a pleasure doing business there, employees seem knowledgeable. Scheduling is not bad considering how busy they are. It's convenient that you can drop it off More

I love my new Carolla Hatchback XSE. Keith Harrison was really awesome to work with...he was straight forward, got me the answer to all of my questions and treated us with respect. He even showed us how t really awesome to work with...he was straight forward, got me the answer to all of my questions and treated us with respect. He even showed us how to use all the features in my new car. Great experience!! More

The guy hanging out by the front door is a good salesman. He did what needed to be done to keep me there long enough to close the deal. He did what needed to be done to keep me there long enough to close the deal. More

David Busby was my service provider and he was very professional & I felt like he gave me special treatment as I am older and walking with a cane. He explained issues with the car that I need to take professional & I felt like he gave me special treatment as I am older and walking with a cane. He explained issues with the car that I need to take care of & gave me a print out. More

David Busby did a great job in keeping me informed on the service process. He explained what was needed and what was coming in the future. Look forward to the next visit. service process. He explained what was needed and what was coming in the future. Look forward to the next visit. More

I have always had wonderful service at this dealership from buying my car there to the necessary maintenance. Stewart Winstead is great to work with. He is very knowledgeable and helpful. When I need from buying my car there to the necessary maintenance. Stewart Winstead is great to work with. He is very knowledgeable and helpful. When I need a new Toyota, I will be buying it there! More

Really nice and helpful people. I can fully trust them with my car. Had everything done within the time frame I was given. I am satisfied with their work. with my car. Had everything done within the time frame I was given. I am satisfied with their work. More

David busby was helpful and went out of his way to assist with my car service. As a full time working mom with 3 kids, car service can be a challenge . David went above and beyond to help me with loaner tran with my car service. As a full time working mom with 3 kids, car service can be a challenge . David went above and beyond to help me with loaner transportation and assisting with the kids at the time of service. I appreciate all of his time and patience More