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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,344 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,344 reviews

October 01, 2024

I love the dealership because everyone there is very nice excellent work ethic Brandon Harris is the best. More

by kathyharrison53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Harris
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Oct 04, 2024 -

Loyalty Toyota Richmond responded

Kathy, We are grateful for you leaving Brandon this extraordinary review! We are pleased to know that Brandon was nice and had excellent work ethic. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Loyalty Toyota team!

September 30, 2024

Devin was amazing, and I had an amazing experience! He was helpful, honest, and exceeded all of my needs! Thank you Devin! More

by ainsley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin
Report | Print
Oct 04, 2024 -

Loyalty Toyota Richmond responded

Ainsley, We greatly appreciate you for leaving Devin this remarkable review! We are delighted to know that Devin was helpful, honest, exceeded all of your needs and was amazing. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Toyota team!

September 22, 2024

I applaud the customer service I receive from Brittany Tench during my vehicles service appts.She always greets you with a smile and pleasant voice.She goes above and beyond to explain maintenance needs a More

by Christal1234
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Sep 24, 2024 -

Loyalty Toyota Richmond responded

Chris, Thank you for leaving Brittany this positive review! We are glad to hear that Brittany took great care of you and your automotive needs. We are happy to know that she went above and beyond to explain things to you. Please do not hesitate to let us know how we may be of further service to you.

Sep 26, 2024 -

Christal1234 responded

Your Welcome

September 21, 2024

Brittany is the BEST service agent! She always has the greatest personality and attitude and makes my service experience smooth, quick and efficient. Thank you. More

by tweet3575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Sep 24, 2024 -

Loyalty Toyota Richmond responded

Tweet, Providing quality and efficient service is so important to us here at Loyalty Toyota and we are glad that Brittany's efforts could meet your satisfaction! We are thrilled to know that she is the best. We wish you safe travels until we meet again!

September 20, 2024

very clean and the staff was very helpful everyone was very friendly the best to buy from More

by harleysmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
guy girdon
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Sep 20, 2024 -

Loyalty Toyota Richmond responded

Harleysmom, We are grateful for you leaving us this extraordinary review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they were very helpful and friendly. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Loyalty Toyota team!

September 20, 2024

Stewart Winstead was knowledgeable, professional, and friendly—service was provided with a smile. I would like to thank him for everything. More

by pat_cole_09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Sep 20, 2024 -

Loyalty Toyota Richmond responded

Pat, Thank you for leaving Stewart this amazing review! We are glad to hear that Stewart took exceptional care of you and your automotive needs. We are happy to know that he was knowledgeable, professional and friendly. Please do not hesitate to let us know how we may be of further service to you.

September 11, 2024

Brittany Tech at loyalty Toyota is incredible to work with! Great vehicles, excellent service, and you don't have to wait long at all for your vehicle to be serviced! More

by joeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tech
Report | Print
Sep 24, 2024 -

Loyalty Toyota Richmond responded

Joeh, We are grateful for you leaving Brittany this wonderful review! We are thrilled to hear that Brittany took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was incredible to work with. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 31, 2024

Easy to work with. Excellent service. Fast appointment, went over all concerns and asked if I had questions More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Sep 06, 2024 -

Loyalty Toyota Richmond responded

Bill, Thank you for your positive review! We are glad that our team provided you with quality and efficient service. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 28, 2024

I was impressed with the service, very professional and polite, Stewart Winstead had always had been very professional, very satisfied customer. More

by Eddy nicolas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Sep 09, 2024 -

Loyalty Toyota Richmond responded

Eddy, Thank you for your wonderful review! Providing top-notch service is so important to us here at Loyalty Toyota, and we are glad that Stewart's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 25, 2024

Christapher Blanc was great I would definitely come back and get a car from him. More

by Kiarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christapher Blanc, Hassan Bah
Report | Print
Sep 09, 2024 -

Loyalty Toyota Richmond responded

Kiarah, Thank you for your kind review! Christapher will be delighted to know how confident you are in his efforts. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

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