Loyalty Toyota Richmond

Brittany Tench was my service person . She kept me informed from beginning to end of my car being serviced. All of my questions were answered in great detail so that I understood what was happening . informed from beginning to end of my car being serviced. All of my questions were answered in great detail so that I understood what was happening . I would recommend her to anyone 😊 More

I have been visiting Loyalty since I purchased my Tacoma. I have not delt with Stewart Winstead before but I can affirm Stewart's treatment during my visit exceeded my expectations. He was efficient Tacoma. I have not delt with Stewart Winstead before but I can affirm Stewart's treatment during my visit exceeded my expectations. He was efficient , informing and pleasant. Sincerely, Mike Antus More

Steward Winstead was a good service advisor. He kept us advise on the service of our vehicle. Wish all advisors was like Steward. He knows how to talk to people and listen to his customer's advise on the service of our vehicle. Wish all advisors was like Steward. He knows how to talk to people and listen to his customer's More

Since I follow the maintenance guide to properly operate my vehicle, I have placed my trust and confidence in the service staff. Dana Reed 'walked' me through all the steps that would be applied during the my vehicle, I have placed my trust and confidence in the service staff. Dana Reed 'walked' me through all the steps that would be applied during the care of my vehicle. She was very professional and attentive to my questions, and provided all necessary answers. More

Dana Reed has stepped in and taken care of me since I was transferred to her team. My go is in perfect condition now. Tk transferred to her team. My go is in perfect condition now. Tk More

My service visit went well thanks to Phil Wood. He was able to get me in and out at a good timely matter. He also displayed good customer service skills as well and was polite. able to get me in and out at a good timely matter. He also displayed good customer service skills as well and was polite. More

I have been buying and having my vehicles maintained here for more than 15 years. They are always courteous and the vehicle is completed on time. for more than 15 years. They are always courteous and the vehicle is completed on time. More

Vehicle needed immediate diagnosis and repair. Problem identified and addressed. Very professional and personable staff. First time using their service department. Wouldn't hesitate to use again or recomm identified and addressed. Very professional and personable staff. First time using their service department. Wouldn't hesitate to use again or recommend! More

My car was in service for repairs. The estimated time was amazing. Everyone was very courteous, professional and very knowledgeable. I am very pleased with the quality of work and the service I received! amazing. Everyone was very courteous, professional and very knowledgeable. I am very pleased with the quality of work and the service I received! More