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Loyalty Toyota Richmond

Chester, VA

4.9
1,338 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,338 reviews

January 04, 2021

Excellent & profesional attention for customer, I will take my car and my truck any time, and I will like to that person take care of me all the time (MICHELLE WATKO) More

by Carlos Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle watko
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Hi Carlos, We're so glad that Michelle made your service visit fantastic! Thank you for sharing your 5-star review with us, and we look forward to working with you again in the future!

January 03, 2021

I purchased my Toyota Camry Hybrid from Derek Lewis. He was very nice and personable. I was very hesitant about making a purchase on my own but I felt at ease by his temperament. I am excited to join the L More

by Bskrvll9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Lewis and Juan McCloud
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your 5-star review with us! We are thrilled that Derek provided you a great car buying experience and made you feel comfortable with your decision. We appreciate your business and hope to work with you again in the future. Congratulations on your new Camry Hybrid!

January 02, 2021

From start to finish this was a very stress free experience. SK was very easy to work with and he was most helpful in getting us the car and the deal that we wanted. Loyalty has a very great employ More

by rncob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK Kalathil
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review with us! We re pleased to hear that SK provided you an easy and enjoyable car buying experience! We know you have options when it comes to buying a car, and we're glad you chose us. Congratulations on your new vehicle!

January 02, 2021

Stewart Winstead always treats me well and gets my car fixed as promised. He is the reason I bought me new car there. He has been my service manager since 2006. More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Hi Ruth, We're pleased to hear that Stewart continually provides you outstanding service! We appreciate your business and hope you will choose us again the next time you need a new car, parts or service. Thank you for sharing your great review with us!

January 01, 2021

Stewart Winstead is my service advisor , I always request him. Stewart has been my advisor since 2007 when I purchased my first vehicle a new 20008 4 Runner which he oversees the maintenance on still today More

by d1littlejeffey@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review with us! We are pleased that Stewart continually provides you excellent service, and we hope to continue to work with you in the future. We appreciate your business!

January 01, 2021

Mike Myers did an excellent job .Making sure my Tundra got the service it needed.Mike was friendly ,knowledgeable about everything I needed to know More

by wheele333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Jan 06, 2021 -

Loyalty Toyota Richmond responded

We are glad that Mike provided you topnotch service and got you and your truck back on the road! Thank you for sharing your 5-star review with us, and we hope to work with you again!

January 01, 2021

Michelle was friendly, knowledgeable, and I enjoyed her. Service was great, my car was perfect and spotless, and I’m extremely pleased. Thanks Loyalty Toyota. More

by RenyV45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Watko
Jan 06, 2021 -

Loyalty Toyota Richmond responded

We're happy to hear that Michelle was kind and made your service visit outstanding! Thank you for taking the time to share your 5-star review with us, and we hope to work with you again!

December 31, 2020

Stewart Winstead was very professional and knowledgeable. He responded promptly via email and followed up with a phone call. Thanks to him the car was diagnosed and repaired in one day. Thanks again Stewa More

by joegru827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jan 05, 2021 -

Loyalty Toyota Richmond responded

Hi Joe, Thank you for sharing your excellent service experience with Stewart with us! We are happy to hear that he made your visit a great one! We know you have options when it comes to having your vehicle serviced, and we appreciate that you chose us.

December 31, 2020

Thanks to Mike Meyers for making this as easy as possible for me. He was able to fit my vehicle in without waiting two weeks for an appointment. Thanks Mike. More

by Dlh4bills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meyers
Jan 05, 2021 -

Loyalty Toyota Richmond responded

We're so glad that Mike was able to assist you and get you and your car back on the road quickly! Thank you for your positive review, and we hope to work with you again!

December 30, 2020

Cole Lewis was our sales person. He was on top of everything, very helpful and informative. I would recommend him & Loyalty Toyota to everyone. Stacey Cimo More

by scimo62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lewis
Jan 05, 2021 -

Loyalty Toyota Richmond responded

Hi Stacey, Thank you for sharing your 5-star review with us! We are pleased to hear that Cole provided you an excellent and efficient car buying experience, and we hope you will choose us again for your future car needs. Congratulations on your new vehicle!

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