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Loyalty Toyota Richmond

Chester, VA

4.9
1,353 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,353 reviews

January 06, 2021

The best experience I have ever had buying a car 🚗 I have ever had and sales person of the year Karen Thanks again From James More

by Unity115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Jarrelle
Jan 07, 2021 -

Loyalty Toyota Richmond responded

Hi James, We're thrilled that you had a topnotch car buying experience with Karen! She will be pleased to hear your kind praise. Thank you for taking the time to share your 5-star review with us, and congratulations on your new vehicle!

January 06, 2021

Hwllo i don't remember his name but he was very Professional and very persistent. Thank you!! I was pleases qoth tbis service. Im just pleasedbwith car payment. More

by Crystalcorker0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember
Jan 07, 2021 -

Loyalty Toyota Richmond responded

Hi Crystal, We are so glad you had an excellent customer service experience with our wonderful staff! Thank you for our positive review, and we hope to see you again in the future.

January 06, 2021

Great experience, got what I wanted and the team helped a lot. Loyalty Toyota will definitely be in my future dealerships if shopping for another vehicle. More

by nestorrgrisales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Jan 07, 2021 -

Loyalty Toyota Richmond responded

Hi Nestor, Thank you for sharing your 5-star review with us! We are happy to hear that you had an outstanding car buying experience, and we look forward to working with you again in the future. Congratulations on your new vehicle!

January 05, 2021

Stewart Wnstead always makes me feel at home whenever I come. Him and Ross Willis have been taking care of my Toyota ever since we bought it. I can't express my satisfaction with the service they give me More

by aconrad25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winsted, Ross Willis.
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Thanks for sharing your excellent experience with Stewart and Ross with us! We're so happy to hear that they made your service visit a great one! We appreciate that you chose us as your service provider, and we hope to see you again!

January 05, 2021

Wesley Phillips and Derrick helped us find the car we wanted with minimal pressure and efficiency! They were prompt to respond and knowledgeable. They were able to beat an offer from another dealership! More

by martha.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Phillips, Derrick (preacher)
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Hi Martha, We're glad that Wesley and Derrick were kind and helpful, and got you a new car at a great price! Thank you for your 5-star review and we hope to work with you again. Congratulations on your new vehicle!

January 04, 2021

Excellent & profesional attention for customer, I will take my car and my truck any time, and I will like to that person take care of me all the time (MICHELLE WATKO) More

by Carlos Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle watko
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Hi Carlos, We're so glad that Michelle made your service visit fantastic! Thank you for sharing your 5-star review with us, and we look forward to working with you again in the future!

January 03, 2021

I purchased my Toyota Camry Hybrid from Derek Lewis. He was very nice and personable. I was very hesitant about making a purchase on my own but I felt at ease by his temperament. I am excited to join the L More

by Bskrvll9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Lewis and Juan McCloud
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your 5-star review with us! We are thrilled that Derek provided you a great car buying experience and made you feel comfortable with your decision. We appreciate your business and hope to work with you again in the future. Congratulations on your new Camry Hybrid!

January 02, 2021

From start to finish this was a very stress free experience. SK was very easy to work with and he was most helpful in getting us the car and the deal that we wanted. Loyalty has a very great employ More

by rncob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK Kalathil
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review with us! We re pleased to hear that SK provided you an easy and enjoyable car buying experience! We know you have options when it comes to buying a car, and we're glad you chose us. Congratulations on your new vehicle!

January 02, 2021

Stewart Winstead always treats me well and gets my car fixed as promised. He is the reason I bought me new car there. He has been my service manager since 2006. More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Jan 06, 2021 -

Loyalty Toyota Richmond responded

Hi Ruth, We're pleased to hear that Stewart continually provides you outstanding service! We appreciate your business and hope you will choose us again the next time you need a new car, parts or service. Thank you for sharing your great review with us!

January 01, 2021

Michelle was friendly, knowledgeable, and I enjoyed her. Service was great, my car was perfect and spotless, and I’m extremely pleased. Thanks Loyalty Toyota. More

by RenyV45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Watko
Jan 06, 2021 -

Loyalty Toyota Richmond responded

We're happy to hear that Michelle was kind and made your service visit outstanding! Thank you for taking the time to share your 5-star review with us, and we hope to work with you again!

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