Loyalty Toyota Richmond

I was pleased with the service I received. Michelle Watkins kept me up to date and explained everything clearly. I also want to thank an employee , whose name I didn’t get. This gentleman was walking p Watkins kept me up to date and explained everything clearly. I also want to thank an employee , whose name I didn’t get. This gentleman was walking past me and saw I was working and asked if I wanted to use your work station. He even grabbed my backpack. I appreciate him taking the moment to ask and then help. Between Michelle and the gentleman that helped me, this was a good service experience. More

I have been a repeat customer just purchasing my fourth vehicle from Loyalty. It would be easier to go to another dealer, but I wouldn't get the same courtesy, friendliness and willingness to work on a d vehicle from Loyalty. It would be easier to go to another dealer, but I wouldn't get the same courtesy, friendliness and willingness to work on a deal to my satisfaction. I have had nothing short of the best car buying experience with Loyalty Toyota and the Toyota products. More

Love how well I was treated. Every time I go in and work with Ms. Tench, it’s always a great experience! She helps inform me about a lot. Even if I have a silly question about what a particular service is s with Ms. Tench, it’s always a great experience! She helps inform me about a lot. Even if I have a silly question about what a particular service is she always gets me the answer and always greets me with a smile. She makes it feel like home when I go inside. Also, the entire staff seems to be excited to work for Toyota. This is why I will forever be a customer at this particular location! More

Mr. Michael Stith was a pleasure to deal with when I brought my vehicle in for service. Very professional and respectful. I will be using Mr. Stith when my vehicle needs service again. brought my vehicle in for service. Very professional and respectful. I will be using Mr. Stith when my vehicle needs service again. More

Service and attention to detail for my two Toyotas by Service and attention to detail for my two Toyotas by my service representative, Stewart Winstead, and by my mechanic, Ross, are unparalleled. The Service and attention to detail for my two Toyotas by my service representative, Stewart Winstead, and by my mechanic, Ross, are unparalleled. The work of both of these men is just great. I am always confident that the maintenance and repair work on the vehicles is done correctly and with care. More

Great experience with all body shop personnel from the first time talking to Leon Eldridge to the girls at the front desk was kept updated on a regular basis the car looks great first time talking to Leon Eldridge to the girls at the front desk was kept updated on a regular basis the car looks great More

I had Mike Myers as service adviser and received great service. I highly recommend Mike. I have seen Mike several times and has always received excelled service service. I highly recommend Mike. I have seen Mike several times and has always received excelled service More

Thank you for all you did. Everything was great! I am very pleased with the time and work done to my vehicle. Great place to come! very pleased with the time and work done to my vehicle. Great place to come! More

Dana Reed in the service department was fantastic. She was friendly, engaging, worked fast and was thorough. She made sure to cover all the points ts I brought up of things to look into and made sure to was friendly, engaging, worked fast and was thorough. She made sure to cover all the points ts I brought up of things to look into and made sure to get back to use quickly with estimates of work to be preformed. More

Michelle Watko offered an excellent customer experience from start to finish. She was professional, exceptionally pleasant, and effective. She listened and made sure that the requested service was complete from start to finish. She was professional, exceptionally pleasant, and effective. She listened and made sure that the requested service was completed. She also recommended and explained my options on additional servicing. Thanks to her, I will return! More