Loyalty Toyota Richmond

Has always had wonderful service and pleasant people and work is professional and done in timely manner and are always willing to work with you work is professional and done in timely manner and are always willing to work with you More

Michael Stith's customer service was awesome. He pointed out things that were due to be done at 50K that had not been mentioned on my last visit, even though I was at 51K in July. He explained everything a out things that were due to be done at 50K that had not been mentioned on my last visit, even though I was at 51K in July. He explained everything and the cost. Thank you Michael. More

Wes Brown & Mike Meyers are very helpful & always provide excellent customer service. I have nothing else to say. The waiting room was not crowded. Co excellent customer service. I have nothing else to say. The waiting room was not crowded. Co More

David Busby has always been very polite and professional every time I bring my Tundra in for service. David has always kept me informed on up coming maintenance items that needs to be addressed before my ne every time I bring my Tundra in for service. David has always kept me informed on up coming maintenance items that needs to be addressed before my next visit. That's what I like No Surprises. I know what to expect when I arrive for my service appointment. The time I walk in and the time that I leave I have always received the best of care from Loyalty Toyota Richmond. This is my first Toyota vehicle I have ever owned and I will purchase many more in the future. Thank you again, Roland More

Guy Gordon was great. Waiting for the Finances to be discussed was over a hour and twenty minutes. So we had to leave and return the next day to finish the paper. We were there from 1 o’clock appointme discussed was over a hour and twenty minutes. So we had to leave and return the next day to finish the paper. We were there from 1 o’clock appointment time (Saturday) until 6:10pm and did not finalize the work that day. We did the financing on Sunday and returned on Monday to pick up the car. Again, we were pleased with Guy Gordon and did a good job. More

Steward Winstead has provided excellent customer service for me through the years . I have purchased several vehicles from this dealership and I appreciate the quality of service that I received whenever I for me through the years . I have purchased several vehicles from this dealership and I appreciate the quality of service that I received whenever I scheduled appointments. Everything is explained and advice is given for future service to keep my car well maintained. More

Michael Stith was AMAZING to work with. Very informative. I enjoy bringing my vehicle in and working directly with him. I’m definitely coming back I enjoy bringing my vehicle in and working directly with him. I’m definitely coming back More

Brittany Tench provided top notch customer service. she explained everything to me and ensured I was satisfied before I left the shop with my vehicle explained everything to me and ensured I was satisfied before I left the shop with my vehicle More

I work with Wes Brown anytime that I need to schedule service for my vehicle. He is polite and professional, most importantly, he does not try to sell me on services that I do not need. This most recent service for my vehicle. He is polite and professional, most importantly, he does not try to sell me on services that I do not need. This most recent time, he provided a list of recommended services as the previous owner did not keep the vehicle serviced as they should have. Valuable employee most definitely. More

I'm always fully satisfied with the service and customer reception that I receive whenever I'm at this dealership. I have been utilizing the same service representative (Brittany Tench) for years now, she a reception that I receive whenever I'm at this dealership. I have been utilizing the same service representative (Brittany Tench) for years now, she always goes the extra mile to get me in and out in a timely manner and never fails to ensure the mechanics give me there best work and service , thanks Brittany More