Back

Loyalty Toyota Richmond

Chester, VA

4.9
1,338 Reviews

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,338 reviews

December 10, 2020

Just wanted to give a shout out to Mike Myers, service rep at Loyalty Toyota Richmond. Took my 4Runner in for service recently and it was a seamless process which in this day and time is a great thing !!! More

by Resonator57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Dec 11, 2020 -

Loyalty Toyota Richmond responded

Thank you so much for the 5-star review! Were happy to hear that Mike took care of all your service needs and made the whole process, easy. Let us know if there is anything else we can help you with.

December 09, 2020

I appreciate the good services at Loyalty. I have been coming here for the past 2 years for my vehicle; love the attention my vehicle receives here. More

by Keya9811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Dec 10, 2020 -

Loyalty Toyota Richmond responded

We're pleased to hear that you have had consistently excellent service experiences! Thank you for your return business and your 5-star review!

December 08, 2020

I love going to Loyalty and working with Bailey St. Romaine and all the technicians. They take great care of me and my Toyota RAV4. More

by Joy Metzger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey St. Romaine
Dec 09, 2020 -

Loyalty Toyota Richmond responded

Hi Joy, We're pleased to hear that your service experiences with Bailey continue to be excellent! We appreciate your return business and your 5-star review, and we hope to be able to work with you again!

December 08, 2020

...have been a long standing (Priority) Loyal Toyota Richmond customer since the initial year of purchase brand new vehicle 2010 Toyota Corolla S (still in my possession). I applaud Service Advisor Mich More

by DARSHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Woods
Dec 09, 2020 -

Loyalty Toyota Richmond responded

We are happy to hear that Michael, Phil, and the rest of our wonderful staff made your service experience great! Thank you for sharing your positive review with us, and we look forward to working with you again!

December 07, 2020

Always have been to Stewart Winstead for our Toyota needs! Highly recommend!! He is able to work us in if we have something come up (like new battery this time) that is not a scheduled maintenance. More

by JLeis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Dec 09, 2020 -

Loyalty Toyota Richmond responded

Thank you for sharing your 5-star review with us! We are pleased that Stewart continues to provide you exemplary service, and we hope that you will visit us again for your future vehicle needs!

December 06, 2020

Tawney, Mike,and all the staff were great the experience could not have better 👍 from sales to finance and everything between I was very happy and would definitely come back again 😀 More

by toomark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tawney Dabney,Mike Cavacante
Dec 09, 2020 -

Loyalty Toyota Richmond responded

Thanks for your 5-star review! We're pleased to hear that Tawney, Mike, and the rest of our great staff did an excellent job of helping you get a the vehicle you wanted! We hope you'll visit us again for your future car needs.

Dec 10, 2020 -

toomark responded

This is my 2nd i'm sure that I'll be back

December 06, 2020

Brittany Tench did a wonderful job of making sure my concerns were addressed. She took personal responsibility for making sure I was satisfied with everything that was done. More

by Di
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Dec 09, 2020 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We're glad to hear that Brittany made your service visit a fantastic one! We know you have options when it comes to buying and servicing your vehicles, and we grateful that you chose us!

December 06, 2020

Dana Reed was an excellent tech. Very thorough and also brought to my attention other services that would be needed in the future for my 2012 4Runner. All I can is excellent customer service from Dana Ree More

by aggieath2o
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Dec 09, 2020 -

Loyalty Toyota Richmond responded

We're glad that Dana provides you outstanding customer service and helps keep your 4Runner in top shape! Thank you for your 5-star review, and we hope to work with you again!

December 06, 2020

Everyone was friendly and helpful. Todd really did his best to get us a great deal. He was patient as we test drove 3 cars. We were happy with our purchase. More

by Kssangel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Foster
Dec 09, 2020 -

Loyalty Toyota Richmond responded

Thanks for sharing you 5-star experience with Todd with us. We're happy to hear that he got you an excellent deal on a great new car, and made your visit a fantastic one! Congratulations on your new vehicle!

December 05, 2020

I have dealt with Stewart Winstead since 1998 when I moved to the area and he always listens to any concern I have and answers my questions. I have complete confidence in him and the service I am getti More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Dec 06, 2020 -

Loyalty Toyota Richmond responded

Hi Carolyn, We appreciate your return business and your 5-star review! We are thrilled to hear that Stewart makes your service experiences outstanding! Thank you for sharing your 5-star review with us!

...
94
...