Loyalty Toyota Richmond

My service representative - David Busby - was patient and was able to answer my questions in a way that I understood. Very Good service! This is why my next purchase will be a Toyota or have the Lifetime oil was able to answer my questions in a way that I understood. Very Good service! This is why my next purchase will be a Toyota or have the Lifetime oil change service. More

Thanks Michael stith for taking care of my wife car she really appreciate the stuff that u told her to get fixed in the future really appreciate the stuff that u told her to get fixed in the future More

I was very satisfied. Guy Engel was excellent to work with on purchasing my 2019 Savana. He was not only professional but also very polite. He was constantly checking on us while we were waiting on with on purchasing my 2019 Savana. He was not only professional but also very polite. He was constantly checking on us while we were waiting on the paper work to be ready I will definitely do business with him again. I'm very happy!. :) More

Always a pleasure to have my car serviced at Loyalty Toyota. I recently had two new tires installed and my car washed. Everyone did an outstanding job - Bailey, the service tech, Sante, replacing the Toyota. I recently had two new tires installed and my car washed. Everyone did an outstanding job - Bailey, the service tech, Sante, replacing the tires, Delanta, car washing, and Buck, the courtesy driver. More

The associate Brittany Tench gave great customer service, really took care of me, and made my experience enjoyable. I will service my vehicle here again and highly recommend. really took care of me, and made my experience enjoyable. I will service my vehicle here again and highly recommend. More

Guy Gordon was excellent to work with. Found me the car I wanted got me the best deal possible made sure I understood the features of the car. wanted got me the best deal possible made sure I understood the features of the car. More

Unprofessional with there followup , made an appointment and waited for almost an hour and at the end they told me the car I came for is sold, they should’ve at less let me know as soon as I get there inste and waited for almost an hour and at the end they told me the car I came for is sold, they should’ve at less let me know as soon as I get there instead waiting over an hour. Miss leading Customers with their pricing tactic , especially the $2000 over Kelley blue book More

78 years old here , so my opinion does not matter with the younger folks these days. Michael Stith, 2 thumbs up, I pray you have a very enjoyable and prosperous career. good service and even better, t the younger folks these days. Michael Stith, 2 thumbs up, I pray you have a very enjoyable and prosperous career. good service and even better, the people. More

I was extremely satisfied, Tiera Williams worked hard to meet and surpass my needs. Everyone at Loyalty was professional and kind! I have already referred a coworker to Loyalty Toyota. meet and surpass my needs. Everyone at Loyalty was professional and kind! I have already referred a coworker to Loyalty Toyota. More

I would highly recommend anyone to shop at Loyalty. My Salesperson Heather Hoffman was the absolute best. She made everything quick/easy & made me feel welcomed Salesperson Heather Hoffman was the absolute best. She made everything quick/easy & made me feel welcomed More