Loyalty Toyota Richmond

The associate Brittany Tench gave great customer service, really took care of me, and made my experience enjoyable. I will service my vehicle here again and highly recommend. really took care of me, and made my experience enjoyable. I will service my vehicle here again and highly recommend. More

Guy Gordon was excellent to work with. Found me the car I wanted got me the best deal possible made sure I understood the features of the car. wanted got me the best deal possible made sure I understood the features of the car. More

78 years old here , so my opinion does not matter with the younger folks these days. Michael Stith, 2 thumbs up, I pray you have a very enjoyable and prosperous career. good service and even better, t the younger folks these days. Michael Stith, 2 thumbs up, I pray you have a very enjoyable and prosperous career. good service and even better, the people. More

I was extremely satisfied, Tiera Williams worked hard to meet and surpass my needs. Everyone at Loyalty was professional and kind! I have already referred a coworker to Loyalty Toyota. meet and surpass my needs. Everyone at Loyalty was professional and kind! I have already referred a coworker to Loyalty Toyota. More

Unprofessional with there followup , made an appointment and waited for almost an hour and at the end they told me the car I came for is sold, they should’ve at less let me know as soon as I get there inste and waited for almost an hour and at the end they told me the car I came for is sold, they should’ve at less let me know as soon as I get there instead waiting over an hour. Miss leading Customers with their pricing tactic , especially the $2000 over Kelley blue book More

I would highly recommend anyone to shop at Loyalty. My Salesperson Heather Hoffman was the absolute best. She made everything quick/easy & made me feel welcomed Salesperson Heather Hoffman was the absolute best. She made everything quick/easy & made me feel welcomed More

Fantastic service spearheaded by Stewart Winstead. He gives a personal touch and helps keep my RAV4 in tiptop shape. Thanks Stewart, you are the reason I will buy another Toyota from your dealership. gives a personal touch and helps keep my RAV4 in tiptop shape. Thanks Stewart, you are the reason I will buy another Toyota from your dealership. More

I appreciate the friendly staff, clean waiting area and their adherence to the COVID19 policies. They always do a great job doing my vehicle maintenance and I have never had any problems. their adherence to the COVID19 policies. They always do a great job doing my vehicle maintenance and I have never had any problems. More

Mr. Steward Winstead was very pleasant and efficient. He Mr. Steward Winstead was very pleasant and efficient. He was very kind and friendly. I will recommend this dealership to my friends they had safet Mr. Steward Winstead was very pleasant and efficient. He was very kind and friendly. I will recommend this dealership to my friends they had safety in place. More

Stewart Winstead knows his job well and treated me with the most respect. I have been dealing with him since he was at Martin Toyota and have the best experience with him every time. the most respect. I have been dealing with him since he was at Martin Toyota and have the best experience with him every time. More