Way Scarff Ford in Auburn

Amber did an excellent presentation of both the vehicle and the dealership. Although we were not able to purchase that day we will definitely come back when the time is right. and the dealership. Although we were not able to purchase that day we will definitely come back when the time is right. More

Great experience at Way Scarff- Anthony, Sam, Josh - all true pros at what they do. true pros at what they do. More

Very effective at walking us through the process and spent a lot of time familiarizing us with the basics of the car. spent a lot of time familiarizing us with the basics of the car. More

David and Shelly were great! Bought a 2024 Mustang GT, highly recommend this dealership thx Bought a 2024 Mustang GT, highly recommend this dealership thx More

I had the pleasure of working with Lewis. He was very helpful and informative with all of the latest vehicles and features. I didn't have a particular car in mind, but I did find a few withi He was very helpful and informative with all of the latest vehicles and features. I didn't have a particular car in mind, but I did find a few within my budget and liking. Inhad several questions to ask and he answered them all without hesitation. I have been to other dealerships in the area and no one..and I mean NO ONE was as helpful and professional as he was. He knew what I was looking for and understood my situation. He was not pushy just to get a sale. I will be returning after discussing my options and experience with my husband. I have told my friends if they are ever in the market for a vehicle fo to Way Scarff Ford and see Lewis. One of the best experiences ever. Thank you Lewis, I will be back. More

Great service from Sales to finance, Alex our rep was very knowledgeable and easy to work with as well as the Sales Manager Sam. Finance manager Josh was no far behind. Transaction was seamless and enjoy very knowledgeable and easy to work with as well as the Sales Manager Sam. Finance manager Josh was no far behind. Transaction was seamless and enjoyable I never thought I would be saying that about any dealerships but Way Scarff Ford earned my business. I Strongly recommended. -Alejandro. More

We went to Scarff Ford because we were interested in getting the newer Mustang Mach E in a specific color. Robert Costales was the one to help us, and he was amazing. The process to custom order a car w getting the newer Mustang Mach E in a specific color. Robert Costales was the one to help us, and he was amazing. The process to custom order a car was super easy, and we were kept updated every step of the way. When the car came in, Robert showed us all of the features, and was super thorough, and answered all of our extra questions. When there was a hiccup with my wife’s insurance and her dead name, Robert took it in stride, which was really nice. And we got an even bigger rebate than expected which is a nice bonus! All in all, it was very useful and a very smooth transaction! One of the best dealerships and salespeople we’ve dealt with for leasing a car. More

Our 2005 Mustang wouldn't start, got towed to Way Scarff. Needed a fuel pump, pump control unit and some other things. Pump has been discontinued by Ford, they had to get aftermarket unit from NAPA, cost the Needed a fuel pump, pump control unit and some other things. Pump has been discontinued by Ford, they had to get aftermarket unit from NAPA, cost them $311. WS billed me $541 for that part, a $230 overcharge. The control unit is a Ford part, list price of $191, but can be had from Ford for $98. WS billed me $229 for the control unit, a $131 overcharge. Total bill was $3,927 which includes the total overcharges of $360. I complained to my service advisor with no satisfaction. He offered me a "free" oil change next time, nothing more. Unacceptable. I sent multiple messages to Way Scarff's general manager. No one there has bothered to call or message me back regarding these overcharges. I have been a customer at WS for decades, have always been satisfied-- until now. Overcharging for parts is neither appropriate or appreciated. I will no longer use Way Scarff Ford for any reason. Appears that customer satisfaction is no longer available at WS. It has been supplanted by greed and profit maximization. My getting ripped off by these people happened once, and that's enough. My business is going elsewhere. More

Thankful for the experience at way scarff Ford. Excellent customer service all around. Will be referring over all my family and friends 👍🏼👍🏼 Excellent customer service all around. Will be referring over all my family and friends 👍🏼👍🏼 More

I was very pleased with our sales lady Amber, very professional, and helpful. She work very diligently for us. professional, and helpful. She work very diligently for us. More