I recently called Scarff Ford Auburn and asked sales person Brenno for a price on a particularly equipped 2014 Ford Fiesta.
I informed Brenno of my intent to place an order for this vehicle and to pay in full by check. He assured me this would not be a problem.
A few days later I called Brenno to confirm our arrangement and set a time to meet and place the order. The call went to voicemail and was returned shortly thereafter (more on this later). In the mean time, I called the sales dept. to confirm our payment method. Another sales representative confirmed there would be no problems and handed the phone to Brenno who also confirmed our payment method as well as the price we previously discussed.
My spouse and I presented to Brenno at our agreed time, check in hand, expecting to place an order from Ford as agreed.
I wasn't surprised when Brenno suggested a locally available and similarly equipped vehicle instead, but we weren't interested in that vehicle. We came to order a predetermined vehicle at a pre-negotiated price, and we were happy with our decision. This is when Brenno decided the price we agreed on was too low and we would need to pay an additional $500. My spouse and I thanked him for his time and set about returning home, being met at our car by a pursuing Brenno who apparently had a very rapid conversation with his sales manager.
Promising to honor the pre-negotiated and twice (now three times) agreed upon price, Brenno was successful in coaxing us back inside. We were then presented with what appeared to be an order slip with our price, tax, title and license, and their $150 "doc fee". Great, we wrote the check, shook hands, and set out for some lunch.
Before finishing our fish and chips, my spouse received a call from Brenno. Apparently we would need to come in and give them some more money, the amount would be revealed when we got back to the dealership. My spouse politely agreed and, upon ending the call with Brenno, immediately called our financial institution to cancel the check we had just written. We returned to the dealership mostly for our own amusement.
Upon entering the dealership we were called by the sales manager into his office. Brenno was not in sight. The sales manager offered us two options, either take the local car, or pay another $500 to secure the vehicle we just bought. My spouse was happy to inform the gentleman of yet a third option, and we set out again for home.
This morning I was going through my voicemails when I came across a peculiarly long, and yet unheard, voicemail from our pal Brenno. I listened as he said he was returning my call and looked forward to hearing from me, and continued to listen as he was handed the other phone and had that earlier conversation with me when I called the sales department to confirm our payment method. I recognized our conversation and continued to listen after Brenno ended the call with me, his cell phone still recording in his pocket, and informed his sales manager that he had "just quoted the guy $200 over invoice to shut him up and get him in here". He explained that he had done so because I kept trying to "hold (him) to a price". Yep, that's exactly what I was doing and I told Brenno that clearly when I called..."I would like to buy xxxx car and need to know how much that will cost" ... seems reasonable to me, but not to Scarff Ford Auburn.
I do still have that recording and will post a link to it if I can figure out how to do that. I'm a disabled Vet, not a computer guy, but I'll try.
**Update- search "Scarff Ford Auburn sales rep accidentally records himself" or any part thereof on the U-tube for the audio. Best I could do.
So if you'd like to have your afternoon wasted by someone who will say anything just to "shut you up" and not honor his word, hop on down to the integrity void that is Scarff Ford Auburn and let Brenno and his band of merry pranksters delight you with a tale of whimsy. If you'd like to buy a car, go anywhere else.