Lucas Chevrolet

Had a five star experience! Just recently purchased a vehicle I found on autotrader from them. Had a great time purchasing my vehicle from Lou. I would recommend Lucas Chevrolet Just recently purchased a vehicle I found on autotrader from them. Had a great time purchasing my vehicle from Lou. I would recommend Lucas Chevrolet to everybody! Thanks again! More

Pushy,ignorant ,rude,nasty ,and I could go on! I used a true car form,and you get prices.now this dealer will not stop harassing me.Tammy has left about 20 messages over two months !I had to block I used a true car form,and you get prices.now this dealer will not stop harassing me.Tammy has left about 20 messages over two months !I had to block her number.Now she's texting me.After I didn't respond she texted again.I finally just responded with two words that should of made anyone with common sense not try again,but this so called lady had to keep it up.Finally called to have a Manager I believe Bob tell her leave me alone.This guy was more ignorant and would not listen.I can see why they have the worst ratings.If Lucas was the last car dealer on earth,I'd walk.I placed harassment reports with the proper authorities.What a bunch of Unprofessional people.Stay clear there are still nice dealers out there,but Lucas is not one of them.A manager should just say,I'm sorry sir she won't bother you again!Not this dealer ,simply horrible. More

GREAT EXPERIENCE My family has been dealing with Lucas Chevrolet for years. Nothing but great experiences, including my recent Camaro purchase. The Internet manager, My family has been dealing with Lucas Chevrolet for years. Nothing but great experiences, including my recent Camaro purchase. The Internet manager, Chris Hurff, had everything set up and ready to go before I ever stepped foot in the dealership. Upon arrival, I had the pleasure of meeting Chris. He introduced me to Ryan Gainey, who took me on a test drive and processed the sale. I cant say enough about either one of these gentleman. They made the entire experience enjoyable. I love my new Camaro! Good luck in the new building! I look forward to seeing it when its completed. Thanks again guys! More

Dodged a bullet I was shopping for cars and went to Lucas Chevrolet. I test drove a 2014 Cruze that I liked well enough to turn in a credit application. Because my I was shopping for cars and went to Lucas Chevrolet. I test drove a 2014 Cruze that I liked well enough to turn in a credit application. Because my credit is not great I knew it could be challenging to find financing but had done enough homework to know that lots of credit applications can further damage credit. I specifically told my salesperson to turn it in to no more than 3 lenders. I got a call from the GM a couple of hours later that he had an approval from one lender, had heard back from several others and had a few more he was waiting on. Doing the math that tells me they didn't listen. I asked him what the payments would be since I had specified no more than $300 per month. He wouldn't tell me. I left him messages over the next two days and got no calls. After I texted the salesperson telling him to forget it he called me back. Still all he would tell me was that I was approved but didn't know how much the payments were going to be. I finally explained that if I was having this much trouble getting answers before buying the car, I couldn't imagine what a hassle it would be to get problems resolved after the purchase and that I would not do business with them! I'm so grateful that I dodged the bullet of years of headaches dealing with the games Lucas sales and management staff clearly use as their model of business. I ended up going to a very nice Chevrolet dealership (thank you Elkins Chevrolet for being a GREAT & hassle-free experience :) ) where I got straightforward answers and no games. (check out my 5-star review of THAT dealer for more specifics.) If you are thinking about a Chevrolet product, keep driving and go to Marlton instead! More

They sold me a car with serious safety issues They sold me a car with a broken engine. They obviously knew about it and I almost ran off the highway less than two weeks after I bought the car. I t They sold me a car with a broken engine. They obviously knew about it and I almost ran off the highway less than two weeks after I bought the car. I took it to a certified Chevy shop and they said that it would take weeks to get the car fix. I just ended up getting a new car from another dealership, but ended up loosing money on a trade because the car I bought from Lucas was not running after only two weeks. More

Great Experience At Lucas We recently purchased a new car from Lucas but it was the value of our trade that made the deal attractive. Ryan, the used car manager, was very fair We recently purchased a new car from Lucas but it was the value of our trade that made the deal attractive. Ryan, the used car manager, was very fair and accommodating. We love our new Comaro and look forward to future purchases at Lucas! More

Don't buy a used car from these crooks ! These people are crooks, They sold me a used car that they knew had important safety issues, and they willingly chose not to revel them. Less then These people are crooks, They sold me a used car that they knew had important safety issues, and they willingly chose not to revel them. Less then a month after I purchased this car from them in New Jersey it failed the Pennsylvania state safety inspection, and required a $1,000.00 repair bill to pass. When I contacted them initially, Kevin Midure ignored me completely, and Ryan Gainey flat out lied, telling me his manager would contact me within the week. Over a month later when I sent a letter about this to the manager, Tom Kilroy, he refused to own up and reimburse me for even half the repairs, and only was willing to try and force me to accept another trade, as if I would trust them enough to continue doing business with them. All I asked for was to be reimbursed for half the cost of the repairs that were needed to pass the Pennsylvania state safety inspection less than a month after purchasing the vehicle, and instead I was ignored, lied to, and bullied. These people are crooks, and they don't care about their customers. Do not do business with them. More

unresolved issues I had taken my 2011 Malibu to Lucus with shifting issues. On the 1st visit they pulled a code of a bad speed input sensor they replaced it under powe I had taken my 2011 Malibu to Lucus with shifting issues. On the 1st visit they pulled a code of a bad speed input sensor they replaced it under powertrain warranty. When I pick up the car all seemed well until the drive home. All the issues I complained about we're still present. No big deal being that transmission are very complexed. Now when I arrived home I decided to take a peek underneath my car and I see transmission fluid dripping from the frame. I call up lucus to let them know about it they told me to drop it off in the morning to make sure it wasn't leaking. Drop it off in the morning and I let them know that nothing has changed they didn't seem to care and blew that off. When I pick it up they told me that it just wasn't cleaned which is unacceptable. Week or so goes by I decided to drop it off again to see if they can pull any new codes on the computer. Nope nothing even after they put 55 miles on my car test driving it. So I decided to try a different dealership. I choose to take it to reedmen toll in Langhorne pa. I told them what has happen as I have told you in this review and they told me sounds like they didn't wanna work on it. So today I received word that they were able to duplicate all the symptoms which were rough shifting shuddering. Also a sound of metal being tossed around inside of a metal housing. The car needs a new transmission. They diagnosed this all in one day. So if your thinking lucus I'd think again. More

Highlights of my recent New car purchase at Lucas Chevrolet , Lumberton, NJ. ( Im a repeat customer, after this never again) 1. Tom Kilroy takes my vehicle for a evaluation test drive (trading i Chevrolet , Lumberton, NJ. ( Im a repeat customer, after this never again) 1. Tom Kilroy takes my vehicle for a evaluation test drive (trading in) and returns my car with driver seat completely detached/ pulled apart from back seat molding, when I confront him I'm told my seat was broken to begin with (Not true). When I ask if he is going to repair the drivers seat I'm told " It's our vehicle now, so calm down". It was not their vehicle as I had not yet closed the sale of the new car. 2. I ask for my car keys back so I can leave the dealership after they qoute me a insanely high price on the new car. Would you believe they would not return my car keys back to me so I can not leave the dealership. 3. We agree on a price but Tom doesn't put it in writing... I do not see the numbers until I have been sitting around the dealership for close to 4 hours. (dealership was not busy, weekday). In the meantime Frank Dudley the salesman repeatedly reminds me to give them a favorable review when GM sends me my customer survey. He proceeds to tell me he'll only make $50 on this sale "after spending sooo much time with me". ( Twenty min. test drive tops. I sat around dealership showroom for several hours) Mr.Dudley, I paid MSRP/ Sticker price plus the extra that was added on to my financing which explains why no one wanted to give me my credit score. You made a killing on my sale. Don't worry, I made sure GM got a completed survey on Lucas Chevrolet!! I will be sharing my delightful car buying experience at your dealership with many. Great way to treat a repeat customer. More

I just wanted to take the time out to recognize the sales group at Lucas Chevy, Ronnie Iezzi especially. Long story short I was pretty much stuck with a car that was giving me an obscene amount of issues ove group at Lucas Chevy, Ronnie Iezzi especially. Long story short I was pretty much stuck with a car that was giving me an obscene amount of issues over the course of the two years I owned it. Somehow magically I had some good luck come across me and I was introduced to Ronnie in sales. At this point I wanted to get rid of the car I owned and get into a newer car. He took the time to listen to me and learn what I was looking for. He didn’t push me into buying anything, or try any sales pitches on me. He didn’t even pressure me with “numbers” until I knew what I wanted and I said I was ready. I can’t even express in words how thankful I am for all that was done. It took a little time to find what I wanted, but when I found the perfect car I was happy. Due to the issues I was having and all that I went through they paid off my trade in so I had no negative equity roll over, and they were even able to give me a great deal on the price of the new car. Ronnie, Joe, and Doug were all a helping hand there the night I finally signed the papers and turned my keys in to the car from xxxx. They all worked together and made sure I was taken care of, and once again I thank you guys so much. I know they may have just been doing their job, but they don’t realize how great they really were, and how much they stand out from all other dealerships and “car salesmen”; here you are guaranteed an honest person and an honest deal. I LOVE the car I am in now. Even though I had a bad experience with a car made by GM, I cannot hold that against the company as a whole. Not everything is perfect, but one thing I can say is they did NOT lose me as a consumer due to the AMAZING crew at Lucas Chevy. Everyone there was so polite and professional, but yet treated me like family and that’s what I loved most. Ronnie really is a great asset to this company, and he is the reason I am a PROUD owner of another GM product. Thanks again Ronnie!!!! More