Lucas Chevrolet

Very disappointed with the service department. Bought a 2016 suburban a year ago , asked for breaks and a thumping noise be checked. Couldn’t be duplicated. Do you know 3000 over warranty I was asked to pa 2016 suburban a year ago , asked for breaks and a thumping noise be checked. Couldn’t be duplicated. Do you know 3000 over warranty I was asked to pay to have the exact same things I complained about for a year. I believe you utilized the fact I’m not a mechanic and pushed off work till you can charge me. More

Absolutely a pleasure to deal with! Jimmy made me feel right at home. No pressure yet no waisted time. Thank you Lucas Chevrolet!!! right at home. No pressure yet no waisted time. Thank you Lucas Chevrolet!!! More

It is well maintained & you have wonderful staff. I definitely love the Corvettes you have in your showroom floor. definitely love the Corvettes you have in your showroom floor. More

In all the years I have been a customer of Lucas Chevrolet, I have found them to be courteous, helpful and caring. Chevrolet, I have found them to be courteous, helpful and caring. More

I was told my transmission was slipping. But because it didn’t come up on a code they couldn’t help me didn’t come up on a code they couldn’t help me More

Incompetent, Call shop to advise right front cv axle was slinging grease and need replaced. Shop wants to try to say it's not coved by warranty because vehicle was lifted. Vehicle was lifted by this dealer slinging grease and need replaced. Shop wants to try to say it's not coved by warranty because vehicle was lifted. Vehicle was lifted by this dealer before I purchased vehicle. Then have to reschedule and bring back to have shop that dealer had lift vehicle look at it. Shop again advising still not covered by warranty. When in fact it was a warranty issue for my cv axle being torn. After looking at it several times, part not in stock. Now more of a wait. Could not have ordered part until seeing if warranty or not.Then had a delaminated key fob. Shop replaced good key fob and gave me back new key fob and delaminated key fob instead of having my one key fob and a new one, had to wait once again for them. No rental or no loaner vehicles. Vehicle would get dropped off the night before every scheduled time for shop to look at. So multiple days with out my vehicle several weeks in a row. This shop was once a good shop. Now they are one of the worst! Spoke with a manager about my Equinox paint issue on the hood while at one of my visits to dealer and manager looked at Equinox and advised they can send out to be fixed. With all the issues with my truck I couldn't drop off car for repairs until truck issues were resolved. Now Mike is advising it is now out of warranty as of 11/24/2021. It would have been scheduled sooner if it didn't take forever to resolve issue with my truck. Then Mike is advising I didn't have extended warranty on exterior paint ,or interior warranty. All of which were purchased at time of signing lease on 2019 Equinox. Now dealing with Service Manager to try to resolve. More

I worked with Jim Lynch, this was my 3rd transaction within him within 1 year. He made the buying experience 100% hassel free and enjoyable. Lucas Is the only place I will ever purchase a vehicle from a within him within 1 year. He made the buying experience 100% hassel free and enjoyable. Lucas Is the only place I will ever purchase a vehicle from again. A+ service all around and that includes all who were involved. More

Made an appointment to get a recall done on my truck. Lucas chevy got me in relatively quick and appointment was painless and fast. No complaints here. Lucas chevy got me in relatively quick and appointment was painless and fast. No complaints here. More

Timing, Service, Technician, Kitchen,waiting room, expecting time information, completion Customer Service nice end time expecting time information, completion Customer Service nice end time More

Service was done in a timely manner but the cost for repair is getting very expensive there repair is getting very expensive there More