Lucas Chevrolet

There is effort to make the experience good when at the location. However, communication if off-site or expected follow-up after the visit is non-existent. Trusting recent changes are going improve ex location. However, communication if off-site or expected follow-up after the visit is non-existent. Trusting recent changes are going improve experiences. I am satisfied with the tech work of Shane. He has continuously worked on my vehicle each time. Alex is pleasant and works to satisfy More

This dealership is very trusting, reliable, and friendly. From the moment I walked in to the moment I walked out with my brand new truck I was satisfied. Paul Sabato from Lucas Chevy in Lumberton, NJ was ama From the moment I walked in to the moment I walked out with my brand new truck I was satisfied. Paul Sabato from Lucas Chevy in Lumberton, NJ was amazing and did everything possible to make sure I left satisfied. More

Great service!!!! Customer service was great, kept me informed and was done on time! Alex did a great job checking me in and was very courteous. informed and was done on time! Alex did a great job checking me in and was very courteous. More

Best dealership in Jersey don’t ever let Jim Lynch leave everyone at the dealership and service included have been so very kind and helpful all the time for us everyone at the dealership and service included have been so very kind and helpful all the time for us More

Took a month to get the part. No one called me when it came in, I called and it was there. After service the same problem is still present. came in, I called and it was there. After service the same problem is still present. More

Jim Lynch is the best, myself and my family keep coming back because of his great Customer service. He goes above and beyond and is a pleasure to deal with. back because of his great Customer service. He goes above and beyond and is a pleasure to deal with. More

Lucas service department was extremely disappointing!! I scheduled my 2019 Chevy volt for service a week prior to my appointment. I asked the customer service person to ensure there was a Volt technician av scheduled my 2019 Chevy volt for service a week prior to my appointment. I asked the customer service person to ensure there was a Volt technician available she indicated yes! When I arrived the service desk said they could not perform any of the standard volt service but could change the oil and check the fluids. More

I've been a customer of Lucas Chevrolet on rt 38 for atleast 5 years when then guys had the trailer in the back and met some good salesmen, managers, and service men when I had my first car the Chevrole atleast 5 years when then guys had the trailer in the back and met some good salesmen, managers, and service men when I had my first car the Chevrolet Malibu starting with Ron Iezzy he was my first salesman. Then i met a Tom and Ryan also from the trailer. Mike was my new or latest salesman for my 2018 Cruze. He was great at showing me all about my car. I wouldn't mind recommending people to Lucas because even the service is awesome thanks to Bob and the few others i'm forgetting the names of. Last but not least the checkout team Danielle and Tann you can't forget them young ladies . You have to check out with them before you leave. More

Service dept under new and improved management I bought a GM Certified used car in June of 2019 and soon realized that the certification checklist was falsified. Oil wasn't changed, was low, and th I bought a GM Certified used car in June of 2019 and soon realized that the certification checklist was falsified. Oil wasn't changed, was low, and the Nav/On Star didn't work. When I asked the Service Manager about this, he lied and made lame excuses (such as "maybe it went bad on the lot"). I've got 40 years of mechanic experience so I knew better. He also refused to give me a copy of the original certification check list that was supposed to be completed by their mechanic. I filed a formal complaint with Chevrolet and made their service department do that required service over (for the first time). I refused to return to Lucas Chevrolet until recently when I learned that the Service Manager was no longer employed there. I can only guess why. But I gave them another chance and with a new Service Manager who was promoted from within, things turned around 180 degrees. They replaced my bad battery, changed the oil, and reset the TPMS sensors on my newly installed tires/wheels. All while I waited, within an hour. There is no more dark cloud over the back of the house, which keeps customers coming back. And that was the second car I had bought there in a year. More

Another great purchase experience This is my third vehicle purchase through Lucas Chevrolet and, as with the first two - a great experience from beginning to end. I had my 8 year old v This is my third vehicle purchase through Lucas Chevrolet and, as with the first two - a great experience from beginning to end. I had my 8 year old vehicle towed there after if broke down - again. But with 132,000 miles - it served me well. I had reserved a vehicle to purchase but couldn't find it when I got there. Mr. Pease took the time to help me find something similar with all the specifications I needed. His patience helped calm me and made the purchase a breeze. More