Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

My last service was very good. The staff was very honest with me this time, unlike my previous service where I was told my tires were “dangerous”, that the “cords were showing”. Th The staff was very honest with me this time, unlike my previous service where I was told my tires were “dangerous”, that the “cords were showing”. That really did not inspire trust, it isn’t my first day. I know the condition of my tires, this time I was told I hat they were getting close, which I appreciate. I had bought a 3 service package, and still have one service left, if it weren’t for that I would have gone elsewhere. More

A VERY refreshing change from the expected. The service at Lucas was exceptional. Under-committed and over-delivered! I was far from home when my transmission pan leaked from a strike from an The service at Lucas was exceptional. Under-committed and over-delivered! I was far from home when my transmission pan leaked from a strike from an object in the road. I called Lucas and they were HONEST - they likely would not have time to look at my car until the following week. I really didn’t have many choices! So I dropped off my vehicle and rented a car. The NEXT day, Kate called me telling me the mechanic had a chance to look at the problem. Again, giving me an HONEST assessment of the problem - the transmission pan needed replacement, but there was no guarantee that the transmission wasn’t damaged (of course my expectation was for the worst). I instructed Kate to proceed with the repairs. The following day, the car was repaired - at a discount from the price quoted. Additionally, there were suggestions on other maintenance that I had been putting off. That too was completed - and discounted. Kate was the face of your dealership - and it was a great face! The mechanic too - whose face remains unseen - was a star. I was extremely pleased that the car was fixed properly and in such an expeditious manner! A big thank you to both! I only wish your dealership was closer to home for me! More

Jeff is amazing! Every time I have come in with either one of my jeeps, he has assisted me immediately. Great communicator and such awesome customer service. Give him Every time I have come in with either one of my jeeps, he has assisted me immediately. Great communicator and such awesome customer service. Give him a raise! More

Love the free pretzels, but would prefer my van be washed. Yes yes y a washed. Yes yes y a More

Had some warranty work done here and they took care of my issue in no time. issue in no time. More

Went in for an oil change had no issues, workers were polite. Only observation was my car wasn’t taken to the bays until 20 after my appointment started and it was the first appointment of the day. Once polite. Only observation was my car wasn’t taken to the bays until 20 after my appointment started and it was the first appointment of the day. Once taken back it was pretty quick. More

In and out in <45 minutes for a 20k mileage checkup. Scheduled the checkup online, added notes about what else to check and happy with the service. Scheduled the checkup online, added notes about what else to check and happy with the service. More

Just moved to the area, and needed an oil change. They were punctual and had me in and out. They were punctual and had me in and out. More

Everyone at Lucas is very nice, and very helpful. The place is very clean, and will definitely be back for my next vehicle The place is very clean, and will definitely be back for my next vehicle More

I had scheduled an oil change and tire rotation for an appointment on Saturday at 8AM. When I came in to check in and wait with the car, I was told there would be an approximate 2 hour wait because of the appointment on Saturday at 8AM. When I came in to check in and wait with the car, I was told there would be an approximate 2 hour wait because of the number of scheduled services and they were short on techs for the day. I was able to have someone come pick me up even though I had scheduled the service as wait because normally it only takes 1 hour to finish. I didn't get a call that it was ready for pickup until after lunch. It wasn't a huge issue and I got my car back same day but maybe the scheduling needs to be looked at to make sure it isn't overbooked for appointments. More