Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

Kate was great. She was very knowledgeable and walked out to my truck to make sure she completely understood my problems. to my truck to make sure she completely understood my problems. More

My service person was great but I would suggest improving the waiting room with nicer and not so old furniture. Maybe even a coat of paint would be an improvement! the waiting room with nicer and not so old furniture. Maybe even a coat of paint would be an improvement! More

We just moved to Hendersonville, NC but would highly recommend Lucus dealership to friends and family back in New Jersey. recommend Lucus dealership to friends and family back in New Jersey. More

I had an appointment at 7:30am on a Monday. Around lunchtime I called to find out the status of the repair. The person who answered asked if it could be under another name. He finally found it and s lunchtime I called to find out the status of the repair. The person who answered asked if it could be under another name. He finally found it and said I would be called back. At approximately 2:45pm I was told the cat would not be looked at today because 4 techs had called out. I completely understand that but why was I told that hours later when my appointment was at 7:30am? Could they give me a loaner? No but I could pick it up. No, there’s a problem with the car so I will not be picking it up. On Tuesday again around lunchtime I called. The tech had not been able to find the problem yet. I was called back about two hours later. At this point the hoses were spraying so apparently the problem was found. But it’s a 3 hour job so I won’t get the car back again. Can I have a loaner? No we don’t have any. I said you’re a dealership, you have no cars you can give me! She said it’s a small dealership and they only have ten and they’re promised to customers weeks in advance. That’s surprising to me. She was going to speak to her manager to see if she could get me a discount with enterprise. I mentioned how unhappy I was especially with the fact my car was not looked at on Monday and I wasn’t notified until later in the day and that again the car will not be touched today. I mentioned the survey and then a loaner car became available. The car was completed about 9ish the next morning. I believe the work may have been covered under warranty but have not received a straight answer at this point. More

Very friendly service tech and explained everything to the tee and also give me a cost brake down the tee and also give me a cost brake down More

Efficient, friendly, and willing to listen about how to assist with repairing your vehicle . Thank you assist with repairing your vehicle . Thank you More

Mike was great, the service was great. Love that my truck doesn’t wobble anymore doesn’t wobble anymore More

Terrible experience. I took my Jeep in FOUR times to fix the same issue. Each time I was reassured that it was fixed and I was good to go. Mind you, I had to rent and borrow vehicles just to get around whil the same issue. Each time I was reassured that it was fixed and I was good to go. Mind you, I had to rent and borrow vehicles just to get around while my car was being fixed. No attempt was made to get me a rental/loaner vehicle even though the issue continued to reoccur. Finally, I asked for the sales manager and he was extremely rude and told me to “go somewhere else” and get it fixed. Not much of a reply to someone who’s had to bring their vehicle back four times because of your dealerships incompetence. Least to say, the worst experience I’ve had since owning Jeep. Definitely won’t be getting more of my business. So much for an American brand. More

I was told it was a key issue. It was not. $488 later it was not. They helped me get my vehicle warrantied which was much appreciated! But I did not need keys replaced and reprogrammed. I wished they could was not. They helped me get my vehicle warrantied which was much appreciated! But I did not need keys replaced and reprogrammed. I wished they could have worked with me with that. Then A almost $500 bill for a code. But at the end of the day no one else could help me. More