Lugoff Ford

Purchase When I arrived I was immediately met by Telvin English, he was very polite, professional, and helpful. He was eager to to find out what I wanted and t When I arrived I was immediately met by Telvin English, he was very polite, professional, and helpful. He was eager to to find out what I wanted and to assist me with the process of finding what I needed and desired in a vehicle from price to options. Telvin was instrumental in keeping the process moving and the primary reason I continued to work with Lugoff Ford. Telvin intuitively understands that not every person will be sold something but often many will make a purchase, and that it is important for the customer to walk out comfortable and feeling good about getting a fair deal. My wife will need a vehicle in under 18 months and I will go back to Telvin /Lugoff Ford to see what they have. Note: all of the other employees I worked were also polite, professional, and definitely are one of the primary reasons I have already, and will recommend them. The team makes a deference............. More

Highly Professional My wife and I arrived at Lugoff Ford with a specific vehicle in mind that we wanted to test drive. Mr. Telvin English greeted us as we walked up and t My wife and I arrived at Lugoff Ford with a specific vehicle in mind that we wanted to test drive. Mr. Telvin English greeted us as we walked up and took us right to the vehicle we wanted to see. The dealership had two different colors in the exact model we were looking for (two other Ford dealers in the Columbia, SC area did not even have the models in stock). He did not try to sell us on other models or push certain "deals" on us. He was very knowledgeable about the product and was very easy going the whole time. The same can be said for the management. They were very easy to work with and absolutely fair in the vehicle trade-in process. Lugoff Ford is by far the most professional Ford dealership within the Columbia, SC area. I visited two other dealers and cannot say the same for them. If you are considering buying a Ford or any vehicle for that matter, it is worth taking a visit to their dealership. I highly recommend this dealership and will definitely be back for my next car purchase. - Andrew More

Easiest car purchase ever!! I had been putting off buying a car. Finally after hearing and reading only good things about Lugoff Ford I decided to give it a shot. I hadn't fina I had been putting off buying a car. Finally after hearing and reading only good things about Lugoff Ford I decided to give it a shot. I hadn't financed a car in almost 20 years, had damaged credit from divorce, but the staff immediately made me feel at home. Every part of the process was easy. They were patient with me picking out a car. They found me the perfect car, 2012 Mustang GT, great financing and answered all of my many questions. If you're putting off buying a car because of the typical "car buying hassle" , then go to Lugoff Ford, I will buy all my cars from them from now on. More

Stopped by to look but went home in a new F-250 I am from North Carolina. I was training at Fort Jackson for about a week. I was also in the market for a new truck. I found on online at Lugoff Ford. I am from North Carolina. I was training at Fort Jackson for about a week. I was also in the market for a new truck. I found on online at Lugoff Ford. JC Tate my internet sales consultant called me for to setup an appointment. Because I was in class I could not come in until the Friday on my way back home. I stopped late like 730 on a Friday night. I was not going to buy just really wanted to look at the new F-250. I even had a rental car. Well the team at Lugoff Ford could not have been anymore professional. From JC sales to Richard sales manager to Jason The GSM. I was trading in my current F-150 but it was back a North Carolina. They got my payment on the F-250 where I needed it so I took the great deal. To make it easy JC took my rental car back for me the next day. They even came up and got my trade in from my house. Lugoff Ford is one heck of a dealership. Thanks JC and the rest of the team More

Donny, Troy, Rich and Heather great to work with. Fast, Friendly and Fair holds true for Donny, Troy, Rich and Heather. Had a great experience with them. The only reason I did not walk out after my Fast, Friendly and Fair holds true for Donny, Troy, Rich and Heather. Had a great experience with them. The only reason I did not walk out after my encounter with Chris Hardin was the hard work that Donny, Troy, Rich and Heather had put in. I felt like they were truly friendly and fair. I wrote another review just on Chris. Unfortunately I can not recommend this dealership because of the rudeness of Chris Hardin. If it was just the other sales team mentioned I would be glad to recommend them. My first day looking I made it clear I was not purchasing and Troy was very helpful and not pushy he answered my questions and let me look at a couple of different vehicles. Second visit I worked with Donny and he let me test drive a truck and look at an additional one he was very friendly and professional. He was very knowledgeable about the truck I was looking at. On the third visit Rich let me take the vehicle home over night to fell the ride, let my wife see it, and to fit car seats in it. Once returning the purchase process was as to be expected. I hate that I left the dealership with a bad taste because of one individual. On a high note I did get the vehicle I wanted at what I feel was a fair price. I am disappointed that this will be the last time a purchase a vehicle from a local ford dealership and will have to travel because of one rude employee (a Business Manager really). I do want to say thanks to Donny, Troy, Rich and Heather I am enjoying my new truck. More

Outstanding Job I tell you what I had best experience at a dealership then I have ever had . I found a truck online. JC called me back with all the information plus I tell you what I had best experience at a dealership then I have ever had . I found a truck online. JC called me back with all the information plus some. I stop by on my way home from Atlanta. JC helped me with another truck I liked. I had to go but JC got everything ready for me when I came back the next day. I was in and out. I will only buy my vehicles from JC and Lugoff Ford from now on. More

Could not have gone better!!!! I've bought many new cars in my life and I will have to say that this was the best experience my wife and I have ever had in purchasing a new car. Sup I've bought many new cars in my life and I will have to say that this was the best experience my wife and I have ever had in purchasing a new car. Super friendly staff, very knowledgeable about the product and very sensitive to our needs...what we wanted in a car and our budget limitations. We will definitely be going back for our car and truck purchases in the future and also recommending Lugoff Ford to our friends and family. More

First baught car! It was a breeze. Brian and everyone else really made this place an enjoyable experence. I definitely recommend this place to everyone and first time b It was a breeze. Brian and everyone else really made this place an enjoyable experence. I definitely recommend this place to everyone and first time buyers. :) I love my KIA! More

Do NOT waste your time I saw an F150 on their website priced at 40,713. Talked with Salesperson, through email, and offered an out the door price of 39,500. This was a cou I saw an F150 on their website priced at 40,713. Talked with Salesperson, through email, and offered an out the door price of 39,500. This was a counter offer after he sent me an email that said "39000+tags, taxes, and fees?" So the next day we drove 40 minutes to the dealership and before we drove the truck I also mentioned the price of 39,500 out the door.... During the test drive salesman said "yes we price our cars/trucks very competitive on the internet to get people to come out to Lugoff". I now see why he said this. We got back to the dealership after the test drive and he comes back with a price of 43,700. We then proceeded to get up and walk out. Was asked from one of the managers why we were walking out. I do not play games... If you quote me a price then hold to what you have said. EVERYONE needs to know how these clowns operate. So, then I drove another 40 minutes back home. Thanks for wasting my time Lugoff Ford. More

Best Customer Service in Lugoff. Let me start off by saying I am nervous about buying new vehicles. With that being said I arrived at lugoff ford by reputation alone I knew they were Let me start off by saying I am nervous about buying new vehicles. With that being said I arrived at lugoff ford by reputation alone I knew they were a good dealership but I had no idea how good they actually were. The selling point for me was when the manager Stuart Faulk dropped everything he was doing and personally showed me around the lot going over the vehicle options that were the best for my family. He made it so easy for me to make a decision and he gained my trust wholeheartedly. I love my new truck and can't wait to get another one in a few years. Thanks Stuart and lugoff ford. More