From the service department to the salesman and everybody else I was treated very well. I enjoyed my experience. I went for an oil change and left with a 2018 Kia Optima. Elston Was very honest and helpful.
They were supposed to clean the seats to remove stains that didn’t happen.
They were supposed to give it an allignment
That didn’t happen.
Sales manager didn’t want to discuss price when actually he was the one making the call on price.
The only good thing was my sales man hector. That guy was top knotch, can’t say the same for his manager, dude was rude.
Great place to buy a car. My sales representative Hector was very knowledgeable and very efficient and a pleasure to work with. He got us in and out of there within three hours in our new 2018 Kia Soul. Thank you very much Hector you are a great sales rep. Also I dealt with Miss Margaret over the phone to set up the appointment and she was wonderful also. I also had a great experience with the finance manager. This is a great place to go and I will be back again.
Employee was knowledgeable and went above and beyond to provide great customer service to our satisfaction. He was professional yet people friendly making our decision to purchase a new car incredibly easy. This is our second purchase since 2015 that we have bought from Dean Smith. We look forward to another venture with Dean in the coming years.
Re experience with Lumberton Kia is the worst I've ever had , they sold me a car and now has a blown engine , they said the oil had been changed , with me only driving the car 1000 miles it's locked up and had no oil in the engine when it happened, I checked it and the tow company was a witness, the worst service department as far as I have seen ever ,
We went looking at some new vehicle mainly a kia soul and left from there buying one. When we arrived at lumberton kia and the salesman Mitch came out and spoke with us. Very nice guy! He took us inside got our information and showed us around at the kia souls. We looked at several but was making sure we stayed at our limits. He found one that we liked and was able to take home. Yes we bought us a new 2017 kia soul and i can not thank Mitch enough for helping us with all our needs in keeping us at what we exspected to be at. Thank you Lumberton kia for giving us the great experience in purchasing a new vehicle.
My wife and I drove over 100 miles on a chance that we could find the car we needed and in our budget. We were first contacted by Margret Lewis, whom is their Sales and Leasing Manager. She was warm, friendly and professional in her approach. Our salesman, Hector Ortiz worked had in helping us find the right car for our budget and needs. We drove away in a brand new Mazda 3. I would highly recommend this dealership to anyone interested in truly finding the right car for their needs.