Lupient Buick GMC

Zero stars. I called Lupient to inquire about a Yukon Denali, salesman Kaleb completed a virtual tour of the video.as I am out of state. I immediately stated that I wanted to move forward with the purch Denali, salesman Kaleb completed a virtual tour of the video.as I am out of state. I immediately stated that I wanted to move forward with the purchase, while on the call, sent my ID, proof of insurance and credit application even though I expressed that I was already approved with my bank. He then asked me for a NON-REFUNDABLE deposit. His "manager" told him that he didn't need a deposit. Several hours went by and I heard nothing back, I called him and he said that they need the non-refundable deposit to move forward. I asked for the buyer agreement with a breakdown of all the numbers. He refused to send one but insisted on a credit card number. What person gives money without having someone writing first. He said he would generate the purchase agreement and email it. I never heard back from him again. The next day, I left a vm for the GM, Tim. Tim took a day and a half to call me back and when he did, he was dry and condescending. Told me the vehicle was sold and then said "it is what it is" How did the vehicle sell when I had my own financing and gave them the opportunity to finance me as I am well qualified on either end and was ready to purchase in the spot. I would hate to think that my color has nothing to do with it but something just doesn't add up. I will never do business with this place and every opportunity I get, I will let others know what I experienced and encourage them to not do business with this place. They are not for the customers. More

I walked in pretty depressed after having my Buick Encore totaled in an accident that wasn't my fault. Jack Johnson helped put me behind the wheel of a 2016 Verano with 51,000 miles. He found the c Encore totaled in an accident that wasn't my fault. Jack Johnson helped put me behind the wheel of a 2016 Verano with 51,000 miles. He found the car in New Ulm and had it delivered the next day. It's a wonderful automobile and I'm super happy with it, and very pleased with Lupient and their staff. Nick in finance took care of all the paper work and even transferred my personalized license plate to my new vehicle with no hassle. Great people....great service! Charlie Meitzner Golden Valley More

Best experience with Jabronie ever! Would highly recommend the services provided. Jabronie went out of his way to make the experience easy and fun. Jabronie was a great listener and communicated wel recommend the services provided. Jabronie went out of his way to make the experience easy and fun. Jabronie was a great listener and communicated well with my entire family. More

Dealership was clean and staff was friendly and knowledgeable of the vehicles. They were accommodating in letting me take a vehicle he go confirm it would fit in my garages. knowledgeable of the vehicles. They were accommodating in letting me take a vehicle he go confirm it would fit in my garages. More

Jeloni and Chris did a great job!I waited a bit to long Jeloni and Chris did a great job! I waited a bit to long for a vehicle locate other than that I am happy with the sales guys I dealt with! Jeloni and Chris did a great job! I waited a bit to long for a vehicle locate other than that I am happy with the sales guys I dealt with! More

Jeloni and the dealership was a pleasure to work with. His knowledge of the truck I was leasing was impeccable. I highly recommend this GMC dealership. His knowledge of the truck I was leasing was impeccable. I highly recommend this GMC dealership. More

Was very pleased with my experience an Lupient. I drove over an hour to buy from them and they didn't dissapoint! Would recommend them to friends and family. Our sales person was very friendly, personable, over an hour to buy from them and they didn't dissapoint! Would recommend them to friends and family. Our sales person was very friendly, personable, and made the experience very easy. More