Lupient Chevrolet

I did several test drives and the new car offer price was a fair. I was ready to order it and made an appointment for a trade in estimate. However, the trade in price was insulting, a deal breaker. When I to a fair. I was ready to order it and made an appointment for a trade in estimate. However, the trade in price was insulting, a deal breaker. When I told my salesman Tom that the sale was off, he brought over his manager. Kim was horrible. Two hours wasted trying to convince me to buy from inventory stating this would increase the trade in offer. I was factory ordering because they didn't stock what I wanted. She told me I'd have to compromise. I was not willing to compromise 90% of what I wanted; I walked out the door. Ultimately deciding to wait for the 2013 model. A few weeks later I found the exact car I was looking (at another dealership) and forwarded them the link. They said for an additional $1000 "it would be yours". Yeah right! I would not recommend this dealership to anyone. I am working with another dealership and have placed an order to my exact specifications. More

I had talked to several other dealerships looking for a new or used 2011 Chevy Tahoe. I had requested a white color and a few specific options. 2 dealerships told me to come on out, but when I got there, new or used 2011 Chevy Tahoe. I had requested a white color and a few specific options. 2 dealerships told me to come on out, but when I got there, they didn't even have a single white, 2011 Tahoe. Waste of time. When I called Lupient and spoke to Nick, he took my information and details of what I was looking for and called back with several options within a few hours of the Twin Cities. That was true customer service. I came into the dealership and they had a loaded 2011 Tahoe, and were really dealing to unload it. I got a very fair trade in value for my trade in car, and a great deal on exactly what I was looking for. I couldn't be more happy. More

I purchased a 2006 GMC Envoy Denali back in July of 2011, I had been looking for an Envoy with four wheel drive for about a month and was very glad when I finally found one at Lupient. The customer service w I had been looking for an Envoy with four wheel drive for about a month and was very glad when I finally found one at Lupient. The customer service was very pushy and the sales men kept telling me you know this vehicle willl be gone tomorrow if you don't buy it when we were taking the test drive. At first it rode great until about a month later when many things started to go wrong. Im aware I bought a vehicle with 100,000 miles on it but to have thing after thing after thing go wrong, thats just not right. I bought the extended warranty which cost an extra $1,675 because it was over 100,000 miles thinking that would protect me if anything did start to go wrong, and oh was I wrong. After a week or two the "service stabilitrak" light came on so i did some research on the internet and discovered it was okay since there was no snow and it was used in slippery or icy situations so i didn't bring it in right away because i had no time to drive to Bloomington from Stillwater for them to tell me i needed to fix it immediately. The second thing that went wrong with it was a month after buying it when i noticed white smoke coming from the exhaust so I checked the oil and discovered there was the smallest amount of oil left meaning that the car had been using it because i had never seen it leak oil. There was also a burnt rubber smell coming from the hood on occasion so i took it into the service department at Lupient, also telling them about the service stabilitrak light, where Kevin Schulte told me that they couldn't find anything wrong and that they had not experienced it smoking or smelling like burnt rubber and as far as the Stabilitrak goes it would be another $800 to fix it but was not critical and didn't need to be fixed. So after another month going by and my car using a quart of oil a week and occasionally smoking i called Lupient service department back and explained yet again the same problem so i took it back in, mind you I had paid $100 on my first visit for trying to find the problem. This time when i took it in i got a call back the next day saying that there was two options i had to stop it from using oil. The first being to get a new intake manifold and a new seal which they quoted me $800 to do, that in only 50% of times they do this to this vehicle it solves the problem. The other thing Kevin told me that would solve the problem completely was to HAVE THE ENGINE REPLACED quoting a used engine at $6,700! after paying $16,675 for the vehicle about three months prior there was absolutely no way this was going to happen. My warranty was useless in this situation and covered nothing, so at this point after bringing it in twice and doing a couple flushes to certain parts of the engine, purchasing oil, I had spent an extra $500. After hearing this news i was furious, I called my sales men Mike Stone who i explained the situation to because I was NOT happy with my vehicle, the only thing i was offered was to have my warranty refunded. I didn't want to refund my warranty because what if something else happened. I wanted to trade in the vehicle but they said they woulnd't be able to fully refund what i paid for so i said screw it and kept it. Not to mention the amount of time and frustration i have spent on this "luxury vehicle". So two more months go by as i'm putting a quart of oil in a week and it still smokes from the exhaust every other day the first snow comes along, roads are slippery and i was all excited to try out the four wheel drive when to my surprise didn't work and I ended up in a ditch stranded and missing work. I can't describe my anger at this point because the main reason for purchasing the vehicle was that it had 4 wheel drive. I called Mike and told him what happened and he told me to bring it in so they could look at it and see if the parts were under warranty. Thank god some of them were because the total of the fix was $1,100 where i still had to pay $250 of it for my deductible and the extra part. At this point i was at my witts end and just so mad that they had not done anything to help me out, refunding my money or even a nice apologetic phone call. Before Christmas I noticed my vehicle starting to shake a little bit at stop lights and when i was on the free way so i got a little nervous and had my father who is very knowlegable about vehicles take a look. We replaced the air filter which was disgusting and should have been replaced before i bought the car. Other then that my father didn't see any major problems, the shaking went away for about a week until January when the check engine light started to come on signaling a misfire, I brought it in to a local auto shop, because there was no way i was dealing with Lupients high prices and less then welcoming attitude, where they told me i had to replace the fuel injectors which would be about a $500 job. I called Lupient back explaining all of this and to see what they could do for a trade in but came back with a less than impressive number Far less then what i paid for it. I have been dealing with these car troubles for 7 months now and am so sick of it,this past weekend i Traded my vehicle in losing $5000 because the vehicle is a complete LEMON with even more things wrong with it then i knew. I WILL NEVER GO TO LUPIENT CHEVEROLET again nor will i recomend it to anyone, the service and my vehicle have put me through so much time, stress, and money that i will make sure no one that i know will EVER go to Lupient for a vehicle. I appreciate you taking the time to read this and hope somethings change around there. More

After having an accident in March '04 and having the body work done elsewhere. I was still having engine problems with my Jimmy so I took it to Grossman. They said that I didn't have any coolant and so did work done elsewhere. I was still having engine problems with my Jimmy so I took it to Grossman. They said that I didn't have any coolant and so did a pressure test and supposedly found the leak. Fixed everything and ended up costing me about $900. A month later my engine light came on, so I thought I had better bring it in, because my truck hasn't been real reliable. I had to pay $120 to have them hook it up for the diagnostic test. They said that my truck was misfiring and I would need new spark plugs and wires and that I should have my injectors cleaned. So I was like "fine just get it fixed." After new plugs and wires, injectors cleaned and an routine oil change, my bill was $900! Two days after getting my truck back the engine light came back on. So I called and of course Chris wasn't working, so I thought I would bring it in and just make sure the damn thing wasn't going to break down on me. After thinking about it, I decided not to and haven't been back there since. They are too expensive and not very friendly and don't seem to get the problem fixed the first time! If you have major car problems don't go there! More