Lupient Chevrolet

On November 8, I received the most professional and caring treatment from Consultant Sonja Olin from the minute I shook her hand. She brought a vehicle up herself to make sure I was fully satisfied wit caring treatment from Consultant Sonja Olin from the minute I shook her hand. She brought a vehicle up herself to make sure I was fully satisfied with the vehicle before anything else was talked about. She made sure I met the necessary additional people, Mr Redfield and Mr Mark Goldman, to get final vehicle additions and pricing. They were all fantastic with my questions and did not try to sell me something I didn't need. Sonja stayed in touch with me for 2 months prior to meeting me, but at no time was there even a hint of sales pressure. That is a first in itself for me, because I have been to hundreds of dealerships in my life span. She is why I drove 48 miles to buy a vehicle. I bought a 2014 Chevy Impala 2LTZ from her, because they had exactly what I wanted on the lot. I am a veteran and they even made sure my plates are "Support the Troops". They hugged me when I left. Now people that is service. I Highly recommend this dealership and Ms Sonja Olin if you are looking for any vehicles! More

We were hoping to pick up a new 2013 malibu for a great deal but after working with Kif he was able to get us an even better deal on a 2014 malibu! We would definitely recommend Lupient Chevrolet if your l deal but after working with Kif he was able to get us an even better deal on a 2014 malibu! We would definitely recommend Lupient Chevrolet if your looking to buy a vehicle. There staff was great to work with and Kif made it a really fun experience for us! More

Representative was friendly, but not pushy, he was very knowledgable, intuitive to our needs and made the experience a wonderful way to do business. Jim and Patti Russ knowledgable, intuitive to our needs and made the experience a wonderful way to do business. Jim and Patti Russ More

My experience with the dealership internet sales was not the greatest at first. As a return customer i was hoping to get a response to my inquiry right away, but i never heard from anyone. I decided to give the greatest at first. As a return customer i was hoping to get a response to my inquiry right away, but i never heard from anyone. I decided to give it another chance and it lead me to Kif who made my experience fantastic from then on. This is my 3rd time purchasing a vehicle from them and I will remain a customer . I am very happy with my new car. Thank you to everyone who helped me and made sure I left as a happy customer. I especially would like to Thank Kif Patrick for the great service that he provided me with. More

Exceptional customer service from start to finish. Initially we started our search online. I called several dealers in the Twin Cities. I spoke to Steve at Lupient because it was his name that poppe Initially we started our search online. I called several dealers in the Twin Cities. I spoke to Steve at Lupient because it was his name that popped up on the screen. While my husband was at work I decided to visit the dealership the next day to see what trade-in options we had for our Trailblazer. While Steve was away from the office Sonja stepped in. My kids (and I) loved her. She helped with the kids, answered questions ect... When Steve returned he did the same..... He was up front, to the point, kind, helpful, not your typical "sales guy". I chose to check out Lupient because of the service I got first - over the phone. We love our new car and when it's time to buy again we will most definately call Steve. If Steve is out, we will call Sonja! My daughter, who is 5, said she is going to buy her first car from Sonja! The financing portion of the transaction was smooth. Mike did a great job going through the paperwork / explaining all of our options. Thank you Lupient for making the car buying process EASY and ENJOYABLE! More

Very please with our experience. Mr Hawley was very helpful, respectful and listened to our needs & financial situation, guiding us to a very satisfactory purchase. helpful, respectful and listened to our needs & financial situation, guiding us to a very satisfactory purchase. More

I had an issue with a service inspection and the service manager was very helpful in resolving the issue. He was thorough in making sure everything was resolved. manager was very helpful in resolving the issue. He was thorough in making sure everything was resolved. More

Car was damaged in their shop after an inspection and covered up with paint. Denying all damages because of inconsistency and blaming me. Stay Away! covered up with paint. Denying all damages because of inconsistency and blaming me. Stay Away! More

If you enjoy being lied to straight to your face this is the best dealer for you. I had e-mailed several dealers about what I was going to buy (included specs) and what I was looking for in terms of a deal the best dealer for you. I had e-mailed several dealers about what I was going to buy (included specs) and what I was looking for in terms of a deal and asked them to quote. Once I had found my best deal I e-mailed the others to inform them of my decision and thank them for their participation. The salesperson at this dealership e-mailed back that "We have the truck you want and we will not be undersold. If you take the deal you have in place you will be sorry." Thinking I had nothing to lose I went to the dealership and asked to see both the vehicle and the better deal. Wasted about an hour and a half (the guy did a search of the dealership's partners) before finding out they had neither the truck nor a better deal on anything comparable. The salesperson was annoyed that I had come in to "Work him over" to no avail. Why would they tell me they had exactly what I was looking for when they did not? Perhaps because they thought they would be able to work ME over? Never again --- good place to kick tires and collect brochures but they will never see a nickel of my money. More

Warning: This is the place that gives car dealers their bad reputation. I was in the market for a new Chevy recently and stopped in at this location because it happened to be on my way home from work. Un bad reputation. I was in the market for a new Chevy recently and stopped in at this location because it happened to be on my way home from work. Unlike the previous reviewer, I was quickly greeted and got quite a bit of help selecting a car. Unfortunately, that was the end of the good customer service. We had arranged a deal on pricing, down payment and payment terms to be closed another day. Before I returned, we spoke on the phone to confirm what we had discussed and everything was on track. When I arrived, things came off the tracks. The interest rate we had agreed to suddenly changed, they decided to add a point for themselves. The down payment terms we had agreed to had suddenly changed. I was tempted to continue with the paperwork, but thank goodness I didn't. After leaving to reconsider and doing more homework, not only did I recognize the lies I had been told, but the sales manager and general manager called me to sprinkle on more lies to try and save the deal. Flat out, this company has a culture of lying to customers. You would be a fool to do business here. More