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Lupient Chevrolet - Service Center
Bloomington, MN
23 Reviews
23 Reviews of Lupient Chevrolet - Service Center
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April 03, 2024
My vehicle was hit on the front passenger side corner by a woman who didn't even try to look before pulling out of a parking lot in November. I was told by Dan several times that the whole front end had shi a woman who didn't even try to look before pulling out of a parking lot in November. I was told by Dan several times that the whole front end had shifted after the collision and my plow mount was ruined. When I was able to take a closer look, there was NO damage to the frame, plow mount, or really anything that wasn't hit by that woman's car. I understand this was a busy time of year, but I'd rather a shop take a long time to tell me the truth than make something up and use being busy as an excuse. It took them until March to deem my vehicle "totaled". I had been on the phone between the insurance company and Dan many many times and he kept telling me they had to do something first and they said he did and when they finally made a decision the insurance company told me I have just a few more days with the rental . I bought a whole other truck after that thinking my other vehicle was undrivable, but once it was finally released to me I took it to the shop I usually go to, I can provide their info if anyone wants it, and they confirmed my observation that there was NO damage to the frame or plow and this vehicle was nowhere near totaled. When I shared this information with Dan he acted as if he was still correct and could not admit a mistake, very arrogant really. I'm honestly worried about how many other people the carelessness of this place ended up costing thousands of dollars. I wouldn't recommend this place to an enemy and anytime a conversation about vehicles longer than 10 seconds comes up I always always always warn people about this place. I wish there was a negative star option and I wish I could leave a negative star review about Dan specifically too. He replied to my review on another platform gaslighting the entire thing trying to save face. Never seen someone so bad at their job in my life. More
by T
Employees Worked With
Daniel Moldan
August 09, 2021
Issue: losing tire pressure. Had taken car to repair center was charged $20 labor could not find leak (1 1/2 hours later - submerged tire broke and reset bead checked tpms) however they could not find t center was charged $20 labor could not find leak (1 1/2 hours later - submerged tire broke and reset bead checked tpms) however they could not find the issue. Lupient Chev $173.00 (approx 2 1/2 hours changed tpms). Next morning tire pressure down from 36 to 32 psi. Had to leave town (from AL). Landers Mclarty Chev $68.00 (approx 1hour) repaired hole in tire. Now I can’t say that the tpms was good but it seems that they saw a quick possible solution and didn’t follow thru to ensure the problem was fixed. More
by Masmith6367
Employees Worked With
A.C. Gutierrez
July 22, 2020
This is the worst dealer I have ever been to. I had my brake pads replace, the recommended I have the rotors also replaced but I refused and asked them to only do the pads . They installed the most expens brake pads replace, the recommended I have the rotors also replaced but I refused and asked them to only do the pads . They installed the most expensive brakes the have with out talking with me first. Overall I felt mistreated all the way around. The service manager told “maybe I should go else where. More
by blak guy
Employees Worked With
Service manager , A.C. Gutierrez
February 02, 2019
Horrible Unprofessional Racist Everything Slow appointment was at 2 wasn't done til 4 wasn't shown any vehicles in showroom wasn't even greeted i felt like i was a overlooked while Everything Slow appointment was at 2 wasn't done til 4 wasn't shown any vehicles in showroom wasn't even greeted i felt like i was a overlooked while being looked at More
by Black
Employees Worked With
Jim Steffen, Todd Wilson, CJ James, Dave Fuhs, Jose Lopez
December 30, 2017
Great service Full engine out service in just 2 days. They handled all extended warranty calls for me and gave me a nice rental SUV so I could still occomidate my f Full engine out service in just 2 days. They handled all extended warranty calls for me and gave me a nice rental SUV so I could still occomidate my family. More
by audiguy01
Employees Worked With
Marlin Stine, David Younglove
December 20, 2017
Horrible Customer Service Car was dented while in the possession of the dealership. I talked to the service department who said they reviewed security tapes of the shop, but h Car was dented while in the possession of the dealership. I talked to the service department who said they reviewed security tapes of the shop, but have no cameras of the exterior of the dealership. The dealership refused to fix the dent in the door. More
by Daman
Employees Worked With
Jeremy- Service Manager, Marlin Stine
November 06, 2017
Service Smail hodzic Best service tech by far! Easy to work with and got the job done right! Thank you for making my visit with it! Smail hodzic Best service tech by far! Easy to work with and got the job done right! Thank you for making my visit with it! More
by One eye
Employees Worked With
Smail hodzic
April 11, 2017
Service My service advisor Chad was very helpful! He took the time to listen and believed me when I said I wasnt crazy about the noise I heard!!! We even we My service advisor Chad was very helpful! He took the time to listen and believed me when I said I wasnt crazy about the noise I heard!!! We even went for a test drive and he didn't hear it but had them take it on another drive and they found what was making the noise. Thanks again Chad!! More
by Essica
Employees Worked With
Chad Wilson
March 02, 2017
Surprise New Car We were getting our car serviced because of their great service dept when a salesperson asked if she could show us an offer. Turns out she had been tr We were getting our car serviced because of their great service dept when a salesperson asked if she could show us an offer. Turns out she had been trying to find us to help with our old car because it was getting up in the mileage dept. We ended up buying our first brand new car from her and the experience was wonderful easy, we are very much enjoying the new car and will never go anywhere else for our transportation needs. More
by khm057
Employees Worked With
Dia Vang
December 29, 2016
Service you can trust Todd takes the worries away in bringing my vehicle in for service and makes the experience fun. The staff is knowledgeable, respectful and they speak Todd takes the worries away in bringing my vehicle in for service and makes the experience fun. The staff is knowledgeable, respectful and they speak to me in terms I understand. More
by Dayna from Burnsville
Employees Worked With
Todd Wilson
