I made an appointment for Saturday July 6th 2019 at 12:30 PM to have my Kia Sorento looked at. In fact, before I left home to go to the dealership, I called and asked questions about warranty. The lady told me that she does not have the information and that it would be provided to me buy the service representative. Once I got to the dealership, a service representative asked me what I needed and I told him that I had an appointment at 12:30 PM. He right away replied "we close in 30 minutes and there is nothing we can do within 30 minutes. You would need to reschedule". I drove 30 minutes to hear the gentleman tell me to reschedule. It really took a while to sink in. Why would a dealership accept an appointment 30 minutes before closing time. Why did not the lady, whom I asked for warranty, tell me that they close 30 minutes after my appointment time. So very unprofessional!!! I ended up driving another 30 minutes to go back home disappointed and frustrated.