Lute Riley Honda

Service Disappointed - I went in on Saturday morning to have my windshield wiper blade inserts replaced. First their express service was being redirected to their main service lanes due to construction. (T have my windshield wiper blade inserts replaced. First their express service was being redirected to their main service lanes due to construction. (Thats ok). Then I had someone put a number on my car and I let him know what I needed. I waited 15 mins for a service advisor to come around and ask me (again) what I needed done. When I told him that I needed wiper blade inserts, he told me to just go to parts and do it myself. I explained that I had tried to DIY it before and it was difficult for me. He said well it's going to be well over an hour for us to do it and was very unhelpful. I left and drove straight to Rusty Wallis. I went to their express service. Told the porter my reason and he assigned a number. The service advisor Julian, was very prompt and said that they would have to charge me an install fee for the inserts, or I could walk over to parts, buy the inserts and he would do install it without a fee. I went to parts, the insert was out of stock! No worries, the helpful parts advisor gave me a discount on replacement blades. Purchased the blades, took them back to Julian in Express and he installed and had me on my way. Rusty Wallis showed that they cared about me as a customer. Lute Riley is further from my home, but I have been loyal to them since 1999. However Rusty Wallis is closer and now that I was forced to go there by Lute Riley, I'll likely continue to go to Rusty Wallis. Customer service and friendliness matters Lute Riley! More

Great overall experience. They gave a good deal. In and out within 2 hours. Nice They gave a good deal. In and out within 2 hours. Nice More

As always very friendly and welcoming . Happy to continue doing business with them for over 6 years. Happy to continue doing business with them for over 6 years. More

Great customer service. Nice working with the lite Riley Honda team. Thanks again for all the wonderful help. Nice working with the lite Riley Honda team. Thanks again for all the wonderful help. More

Lute Riley Honda provided excellent service friendly staff, quick turnaround, and clear communication. Truly a stress-free experience! staff, quick turnaround, and clear communication. Truly a stress-free experience! More

Muhammad the salesperson was very attentive and accommodating on what kind of car we wanted to purchase accommodating on what kind of car we wanted to purchase More

My salesman was great , know before, bought quite a few car from him , sales managers were horrible, wanted me to sign deals if I would do this or that , 50 years of buying car , never felt this way before car from him , sales managers were horrible, wanted me to sign deals if I would do this or that , 50 years of buying car , never felt this way before, , old customer with, money and good credit, the old got to buy it today game, will never get another car from this dealership, , very bush league and unprofessional. More

Just bought my 2026 CRV was driving it in less than 30 minutes after owning it and my tire aip preasure symbol came on. Very upsetting. Went back to dealership and got fast service. minutes after owning it and my tire aip preasure symbol came on. Very upsetting. Went back to dealership and got fast service. More

Efficient and knowledgeable staff. The entire experience was about 2 hours. Extremely satisfied, highly recommended The entire experience was about 2 hours. Extremely satisfied, highly recommended More

i will highly recommend to others , they are willing to help. Awesome customer service : ) O help. Awesome customer service : ) O More