Although I bought my new 2018 Honda CRV at another dealer, I decided to try Lute Riley Honda for an unusual software problem that the the service personnel and mechanics had never seen before. They immediately began a dialog with Honda factory engineers - who where very interested in the situation. It didn't take long for the factory to authorize a full replacement of the system. Although it took two days until I received my car back they kept me in the loop the entire time, for the problem was unusual. The wait was worth it, for they kept me in the loop constantly - I always new what was going on. - so it was worth it. This effort involved numerous service representatives and I applaud them all. When I received my Honda back, it was spotless - showroom clean and ready to drive. All in all a great experience.
Subsequently, I decided to have my normal oil change, tire rotation, etc., taken care of at Lute Riley Honda. My service adviser was Michael Mason, a young man who was extremely personable and yet professional. My car was taken care off in an expeditious manner, while I drank coffee and read the newspaper, and watched TV. When my car was ready, I was personally contacted by Michael Mason, and walked through the process of getting my car. All-in-all a most enjoyable experience.
I will be taking my Honda back to Lute Riley Honda, on a regular basis.