Visited LR Honda on Tuesday afternoon. Spent 3 hours there visiting with the salesman, test driving the vehicle I was interested in and had my vehicle appraised as a trade-in. The first part of my visit went well. Salesman was nice and a good listener.
Left the dealership with an understanding I was interested in the vehicle. Needed to confirm my payoff of my vehicle and pursue financing thru my CU. All of this was communicated to the salesman and sales manager.
I contacted the salesman on Wednesday early afternoon to let him know of my status. I inquired if he had received my payoff confirmation amount from his sales manager, which I provided to him on Tuesday evening after returning home. He indicated no he had not. I told him I was still awaiting approval from my CU. Not once during this exchange was I told the vehicle had already been sold.
After clearing up some information on my used car loan request I received the approval letter to share with the dealership on Wednesday. After contacting the salesman to let them know, I was informed the vehicle had been sold Tuesday evening, after I had left the dealership, and was given to sales manager to explain what had occurred.
I was told they couldn't hold the vehicle, which was not my concern. I was more upset at the fact that there was no communication between or within the used car sales organization as to if there was any active sales efforts being done on the vehicle? Which I thought would have been me. And, if in the event it fell through the next interested party would be made aware of it. This is what I consider good business practice.
So, if you go to Lute Riley Honda and you are interested in a used vehicle and you can't get it done within their time frame, DON'T BLINK. It most likely won't be there the next day or maybe I should say later that same day of your visit.
So, thanks for letting me do all the work I said I was going to do even though you sold it out from under me. Talk about poor customer experience. I will never do business with your dealership and or affiliates. Plus, I will enjoy telling this story to others. Good luck in getting their business.
You get a BIG Thumbs down from me.