Lute Riley Honda

Marcus made my whole experience feel like I was dealing with my neighbor, no haggling or stress everything was nice and smooth. I would recommend Marcus to everyone. with my neighbor, no haggling or stress everything was nice and smooth. I would recommend Marcus to everyone. More

Marc is always a pleasure to work with and we have purchased multiple vehicles from him over the past 15 years. He makes the process simple and straightforward. I will continue to purchase/lease veh purchased multiple vehicles from him over the past 15 years. He makes the process simple and straightforward. I will continue to purchase/lease vehicles from Marc and Lute Riley in the future. More

Leo was fantastic. But the finance manager (didn't get the name) was rude and unfriendly. When I asked about a document he wanted me to sign, he snapped at me, "You don't have to sign it. You don't have t the name) was rude and unfriendly. When I asked about a document he wanted me to sign, he snapped at me, "You don't have to sign it. You don't have to trade your car in." Just obnoxious. I also don't like the pressure to buy extended warranties, LoJack, etc. Because of my experience with the finance manager, I probably would not come back. But again, Leo was terrific in every way, and I would recommend him to anyone. More

This is the second car that I have purchased from Marc. He is extremely helpful and makes buying a car as easy as possible. I really appreciate the ease of dealing with him and Houmahe (spelling?). They He is extremely helpful and makes buying a car as easy as possible. I really appreciate the ease of dealing with him and Houmahe (spelling?). They were both great to work with and I will be buying my next car with them as well. More

My family has purchased 4 cars from Lute Riley because we know the value of a Honda car. The past two cars that we purchased, my brother's, and my car, we were helped by Marcus. He is our "go to" guy anytim know the value of a Honda car. The past two cars that we purchased, my brother's, and my car, we were helped by Marcus. He is our "go to" guy anytime we have any thoughts of getting a vehicle. He is not pushy as some salesmen tend to be, but allows you the freedom to browse while lending a helping hand. He also informs you about the finances and makes suggestions on what you should do financially. When I came in I had something in mind that I wanted to purchase, but there wasn't any car that matched what I was thinking I wanted, but Marcus suggested that I try out the Honda Fit. I didn't know much about the Fit, but I tested it out, and instantly I knew this was my car. I love my new car, and its all thanks to Marcus. My mom and other brother will eventually purchase a car, and we know Marcus is the only one we will be talking to. We appreciate the quality of vehicles that Lute Riley has, along with the quality of the employees, with Marcus being our hook up for all things Honda. More

The staff were experienced, knowledgeable, friendly and gave a good price. Overall, it was a great experience shopping at Lute Riley Honda at Richardson, Texas. I would highly recommend this dealer. gave a good price. Overall, it was a great experience shopping at Lute Riley Honda at Richardson, Texas. I would highly recommend this dealer. More

I have purchased many cars from Lute Riley and always received good service but this was an especially memorable experience. While I have purchased from Mark before this was my first experience with his received good service but this was an especially memorable experience. While I have purchased from Mark before this was my first experience with his partner Houmam. I am the store manager for Eddie Bauer's #1 ranked (365 stores) Watters Creek store in Allen. As a 92 year old Brand, my company stresses the importance of Legendary Customer Service but I rarely experience it outside my own store. Houmam was Legendary. His product knowledge was solid - he had an answer for every question. His patience, enthusiasm and sense of humor made the experience of buying a car a pleasure. He was everything an average car salesman was not. And when I came to pick up my new car, he not only reminded me to remove my toll tag, my garage door opener and the CD in the player (I was sure I remembered everything!) but he made me a gift of the music he shared with me during my test drives. I was not anticipating getting a new car that day but because of Houman's customer service, I saw no need to postpone the purchase. I will not hesitate to recommend him to anyone who needs a new car. Please be sure you recognize his unique abilities. More

My experience was exceptional! Everyone was very professional and treated me with respect. I came in looking at the CR-V. After talking with Marc Dupuy he saw that I would be happier in the Accord professional and treated me with respect. I came in looking at the CR-V. After talking with Marc Dupuy he saw that I would be happier in the Accord Crosstour. Because of his ability to read me the sale was made. I probably would not have gotten the CR-V... Houmam was very informative about all of the features and was very helpful. He never made me feel inadequate even though it was obvious I knew very little. Marc's follow up was excellent and he kept me informed throughout the whole process. I have already recommended Marc and Lute Riley Honda to a few people and I will continue to do so in the future. More

SHAWN LISTENED TO OUR NEEDS AND WAS PATIENT WITH OUR NEED TO COMPARE CARS.WHEN WE DECIDED ON THE HONDA ACCORD ,HE WAS ABLE TO GET THE EXACT CAR WE WANTED @ A FAIR PRCE.HE WAS THE CONSUMMATE PROFESSIONAL WHO TO COMPARE CARS.WHEN WE DECIDED ON THE HONDA ACCORD ,HE WAS ABLE TO GET THE EXACT CAR WE WANTED @ A FAIR PRCE.HE WAS THE CONSUMMATE PROFESSIONAL WHO KNEW BOTH HIS PRODUCT AND CUSTOMER WELL.IT WAS OUR GOOD FORTUNE TO HAVE WORKED WITH HIM. More

We were in Lute Riley dealership a couple of weeks ago and bought a new Honda Odyssey Touring Edition with the help of salesman Ke Chen. Let me give you a brief recap of our car buying experience. W and bought a new Honda Odyssey Touring Edition with the help of salesman Ke Chen. Let me give you a brief recap of our car buying experience. We had been looking for over a month and had been to multiple dealerships as my husband wanted me to look at a lot of different cars to make sure I was happy with the kind we picked. We actually had been to this dealership twice to look at the Odyssey and Pilot. I won't go any further about those two visits. We obviously did not meet Ke on those visits. We adopted a baby boy and really needed a new car with more room and decided we would buy by the end of the month. Saturday, August 27 we set aside the day to shop. We had our day mapped out and had pretty much narrowed down to the Odyssey EX edition or the Nissan Quest or 2 other cars. We looked to see who had inventory and Lute Riley had one color we wanted to see. The last thing my husband said to me as we walked out the door was - "we will start at Lute Riley JUST to see that color but I do NOT want to do business with Lute Riley - we will head to a Frisco dealership after that". We arrived on the lot at 12:30 - just to look at color - and left at 5:00 with a brand new car. Why? Pretty much 100% because of Ke Chen. He greeted us at the door and was gracious, knowledgeable, helpful and not pushy or that "trying to be icky sweet" salesman that makes you crazy. My husband is a DETAIL technical organizer personality type and Ke answered ALL of his questions - Ke knew EVERY detail my husband wanted to know. We had seen 10 salesman before Ke and NOT one was as knowledgeable as Ke was about the Odyssey - my husband was almost speechless as ALL his technical questions were answered! I must say, when Ke asked if we wanted to talk numbers, I was ready for my husband to say no and drag me out of there and just about fainted when he said YES. Especially since the Touring edition was, as my husband put it, WAY more car than what he intended to buy. Ke sat at his desk with us and discussed the differences in the editions and the pros and cons and before I knew it my husband was looking at numbers for the Touring edition. Ke, and David, negotiated so graciously with us without any HIGH PRESSURE tactics and much to my surprise and delight we signed the deal and drove off with a rockin' new car! Let me put it this way....some of our VERY dearest friends own a Nissan dealership and always make us a deal......yet we are now proud owners of a Lute Riley Honda! Count your blessings that you have such a wonderful employee. Ke is an unbelievable asset to your organization and thanks to him, we have forgotten all our car buying horror stories and now can share about our painless wonderful afternoon buying a car from Ke at Lute Riley. If you had told me this scenario that Saturday morning I would have laughed at you. But thanks to Ke, we are VERY VERY VERY happy customers and will recommend Ke and Lute Riley to all our friends and family. We smile every time we get in our new car. We love it. We are SO grateful Ke pointed out the pros of the Touring edition and that, thanks to him, we did not settle for the EX edition. Words cannot even express our delight at our new car. And then after we signed the papers Ke spent over an hour in the 110 degree heat training us on all the bells and whistles.....that was quite over and above his responsibility but he did it so graciously! We would have been lost without his training! Ke is THE best and we will be back to buy from him again! He has changed our opinion of car buying, and Lute Riley, forever. In our opinion, he's a rock star! Teresa & David More